Self-motivated Professional Auto Parts Manager with over 30 years of experience in direct supervision and coordination of activities of auto parts salesperson / delivery driver(s). Experienced in both technical and non-technical, fast-paced team environments.
Highlights
Consistently meets sales goals Upselling techniques Skilled problem solver Excellent Work Ethic Diagnostics knowledge Motivated team player Territory management Natural leader Vendor relations Customer-oriented Inventory control Dependable
Accomplishments
Experience
Alerted customers to upcoming sales events and promotions, 07/2014 to 03/2015 Ace Hardware – Joliet, IL, North Point Ford - 4400 Landers Road, North Little Rock, AR * Steve Lawson (XXX) 945-1200 Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Operated a cash register for cash, check and credit card transactions with 98% accuracy. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Actively pursued personal learning and development opportunities.
Service Advisor / Assistant Shop Manager, 10/2009 to 06/2014 Ace Hardware – Jonesboro, AR, Dennis (XXX) 801-6109 Tested vehicles and their components and systems. Communicated effectively with customers on future problems and repairs that might need to be addressed. Diagnosed computer and electrical failure with appropriate testing equipment. Managed and maintained the necessary level of supplies in the shop. Maintained vehicle records by recording and filing all service and repairs. Managed the front counter, including answering the phone and opening and closing the shop. Operated a cash register for cash, check and credit card transactions with 99% accuracy. Stocked and replenished merchandise according to store merchandising layouts. Cleaned and organized the store, including the checkout desk and displays. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses.
Assistant Manager, 02/2006 to 10/2009 CarQuest Automotive Parts Store – City, STATE, Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Wrote sales slips and sales contracts. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges. Responded to customer questions and requests in a prompt and efficient manner. Contacted other store locations to determine merchandise availability. Built relationships with customers to increase likelihood of repeat business. Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services. Consulted with buying personnel to determine projected demand for products and services.
Assistant Manager, 09/1985 to 04/2003 NAPA Auto Parts – City, STATE, Jack Langley (XXX) 758-8100 Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services. Wrote sales slips and sales contracts. Built relationships with customers to increase likelihood of repeat business. Recommended merchandise to customers based on their needs and preferences. Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales, promotions and policies. Contacted other store locations to determine merchandise availability. Responded to customer questions and requests in a prompt and efficient manner.
Education
High School Diploma: General Education Studies, Expected in 1981 North Little Rock Northeast High School - North Little Rock, Arkansas GPA: High School Diploma: 1981 North Little Rock Northeast High School - North Little Rock, Arkansas General Education Studies Extracurricular Activities Included: Marching Band, Concert Band, Music Performance
Skills
Sales, And Sales, Contracts, Forecasting, Increase, Sales And, Sales Forecasting, Strategic Planning, Cash, Cash Register, Closing, Credit, Credit Card, Of Sale, Point Of Sale, Answering, Filing, Merchandising, Telephone, Testing, Buying, Buying/procurement, Customer Relations, Inventory, Lawson, Learning And Development, Sales Events, Satisfaction, Inventory Control, Natural, Problem Solver, Sales Goals, Team Player, Territory, Territory Management
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School Attended
North Little Rock Northeast High School
Job Titles Held:
Alerted customers to upcoming sales events and promotions
