Alarm Dispatcher Resume Example
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ALARM DISPATCHER
Summary
Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.Experienced with public relations and carrying out multiple tasks at one time. Respectful and friendly worker proficient in completing projects that require an individual or team.
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Experience
Alarm Dispatcher
Port Saint Lucie , FLSecuritas Security Services Usa, Inc./Jun 2019 to Current
Port Saint Lucie , FLSecuritas Security Services Usa, Inc./Jun 2019 to Current
- Tracked all changes in computer system to keep records current and accurate. Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Notified staff of visitors approaching premises, identifying vehicles or pedestrians scheduled for arrival and deciding on appropriate procedures for engaging unexpected arrivals.
- Reported security breaches to police or fire departments or other municipal agencies when facility required intervention to protect worker safety.
- Maintained accurate records of data recorded.
- Watched live footage of cameras showing gates around facility perimeter to identify vehicles or individuals attempting to gain access at improper points of entry, reporting to guards outside.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Monitored alarms and activity on panels, doors and gates throughout facilities and residences to detect threats to safety and prevent or address improper access to secured areas by unauthorized parties.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Reported incidents of suspicious behavior.
Banquet Houseman
Scottsdale , AZMarriott International/Sep 2018 to Jul 2019
Scottsdale , AZMarriott International/Sep 2018 to Jul 2019
- Broke down room furniture arrangements and returned pieces to racks and storage rooms.
- Worked throughout function to keep room and all stations neat, clean and stocked.
- Performed complete cleaning of all surfaces, furniture and floors in banquet rooms.
- Greeted guests with friendliness and professionalism.
- Applied proactive and resourceful nature to create pleasant guest experiences.
- Supported serving staff in delivering accurate and well-presented food orders.
- Managed inventory of dining room products, including condiments, linens and flatware.
- Improved operations by working with team members and customers to find workable solutions.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Worked with a small team to operate multiple events at once with upwards of 375 people efficiently
Bookkeeper/Cashier/Gas Station Attendant
City , STATEIngles/Jun 2016 to Sep 2017
City , STATEIngles/Jun 2016 to Sep 2017
- Bookkeepers account for the store's cash inventory and maintain an organized record of cash flow through the store for the shift.
- Assist in the management office by handling customer requests.
- Prepared daily records of food and gas sales and balanced register drawers.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Responded to questions about local area and company services.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Balanced and kept record of store's books including all department's cash flow, lottery records, money orders, and daily deposits.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Education
DiplomaDixie High School2017City, State
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Resume Overview
School Attended
- Dixie High School
Job Titles Held:
- Alarm Dispatcher
- Banquet Houseman
- Bookkeeper/Cashier/Gas Station Attendant
Degrees
- Diploma
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