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Alarm Dispatcher Resume Example

Resume Score: 80%

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M
ALARM DISPATCHER
Summary

Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.Experienced with public relations and carrying out multiple tasks at one time. Respectful and friendly worker proficient in completing projects that require an individual or team.

Skills
  • Microsoft Office —
  • Exceptional with Microsoft Office Suite (Word, Excel, Powerpoint,Outlook)
  • Typing Skills — Experienced typer (WPM: 70)
  • Mathematics
  • 1+ years experience with a 16-key calculator
  • 1+ years experience with office machines including printers, fax, and copier
  • Inventory
  • Simultaneous screen monitoring
  • Critical thinker
  • Information documentation
  • Computer-based dispatch systems
  • Time management
  • Troubleshooting
  • Working collaboratively
  • Communication
  • Data analysis and research
  • Confidential document control
  • Accounting and bookkeeping
  • Customer relations
  • Station management
  • Room arrangements
  • Table setting arrangement
  • Table bussing
  • Guest service
  • Food running
  • Team management
  • Analytical
  • Customer Service
  • Cash management
  • 5+ years of customer service experience
Experience
Alarm Dispatcher
Anderson, SC
Blue Ridge Monitoring/Jun 2019 to Current
  • Tracked all changes in computer system to keep records current and accurate. Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Notified staff of visitors approaching premises, identifying vehicles or pedestrians scheduled for arrival and deciding on appropriate procedures for engaging unexpected arrivals.
  • Reported security breaches to police or fire departments or other municipal agencies when facility required intervention to protect worker safety.
  • Maintained accurate records of data recorded.
  • Watched live footage of cameras showing gates around facility perimeter to identify vehicles or individuals attempting to gain access at improper points of entry, reporting to guards outside.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Monitored alarms and activity on panels, doors and gates throughout facilities and residences to detect threats to safety and prevent or address improper access to secured areas by unauthorized parties.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Reported incidents of suspicious behavior.
Banquet Houseman
Anderson, SC
Hilton Garden Inn/Sep 2018 to Jul 2019
  • Broke down room furniture arrangements and returned pieces to racks and storage rooms.
  • Worked throughout function to keep room and all stations neat, clean and stocked.
  • Performed complete cleaning of all surfaces, furniture and floors in banquet rooms.
  • Greeted guests with friendliness and professionalism.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Managed inventory of dining room products, including condiments, linens and flatware.
  • Improved operations by working with team members and customers to find workable solutions.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Worked with a small team to operate multiple events at once with upwards of 375 people efficiently
Bookkeeper/Cashier/Gas Station Attendant
Anderson, SC
Ingles/Jun 2016 to Sep 2017
  • Bookkeepers account for the store's cash inventory and maintain an organized record of cash flow through the store for the shift.
  • Assist in the management office by handling customer requests.
  • Prepared daily records of food and gas sales and balanced register drawers.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Responded to questions about local area and company services.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Balanced and kept record of store's books including all department's cash flow, lottery records, money orders, and daily deposits.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Education
DiplomaDixie High School2017Due West, SC
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Blue Ridge Monitoring
  • Hilton Garden Inn
  • Ingles

School Attended

  • Dixie High School

Job Titles Held:

  • Alarm Dispatcher
  • Banquet Houseman
  • Bookkeeper/Cashier/Gas Station Attendant

Degrees

  • Diploma

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