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alarm dispatcher resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Alarm Dispatch Operator with almost ten years of experience, 
Skills
  • High customer service standards
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Devoted to data integrityTraining manual contributor
  • Telecommunications knowledge
  • Employee relations specialist
  • Troubleshooting skills
  • Strong problem solving ability
  • Negotiation competency
  • Training manual contributor
Experience
09/2013 to Current
Alarm Dispatcher Securitas Security Services Usa, Inc. Renton, WA,
Responded to alarms and trouble signals in an appropriate and timely manor.
Dispatched law enforcement officers as needed per company procedure and/or customer specifications.
Did multiple data entry tasks, including changing account information and remotely updating alarm panels.
Took incoming calls from customers, dealers, and technicians.
Searched customer information in real-time while on the phone with customers to find solutions to their problems. 
Troubleshot issues with alarm systems over the phone with customers.
Ran reports and supplied data to fulfill customer report requirements.
Assisted with the development of the call center's operations, quality, and training processes.
Trained new employees on procedure and the use of the operating system.
01/2013 to 05/2013
Production Line Lead Cornerstone Building Brands Stockton, CA,
Oversaw five (5) or more employees on a packaging line. 
Implemented a more streamlined way of palletizing products and labeling pallets to increase productivity and output.
07/2012 to 2013
Packaging line Securitas Security Services Usa, Inc. Rogers, MN,
Packaged spices on production line.
Stepped in for line-lead when she was unavailable.
09/2006 to 06/2011
Alarm Dispatcher Denalect Alarm City, STATE,
Responded to alarms and trouble signals in an appropriate and timely manor.
Dispatched law enforcement officers as needed per company procedure and/or customer specifications.
Did multiple data entry tasks, including changing account information, and updating alarm zone lists.
Took incoming calls from customers and technicians.
Troubleshot issues with alarms systems over the phone with customers.
Searched customer information in real-time while on the phone with customers to find solutions to their problems. 
Ran reports and supplied data to fulfill customer report requirements.
Education and Training
Expected in 2017 to to
Associate of Arts: Teaching
Ozarks Technical Community College - Springfield, MO
GPA:
Member of Phi Theta Kappa Honors Society. 
4.0 GPA 
Graduated Summa Cum Laude. 

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Resume Overview

School Attended

  • Ozarks Technical Community College

Job Titles Held:

  • Alarm Dispatcher
  • Production Line Lead
  • Packaging line
  • Alarm Dispatcher

Degrees

  • Associate of Arts

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