SEARCH

Airport Operations Supervisor Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
AIRPORT OPERATIONS SUPERVISOR
Summary

Intelligent and enterprising Airport Operations Crew Leader and Private Investigator with over 3+ years of experience in each industry. Growth-minded strategist and implementer of key operational improvements through corporate objective triage and situational support. Expert problem-solver and planner with demonstrated business leadership and development skills. I would like to obtain a position where I can utilize my experienced skills as well as to stimulate my personal and professional development. I also would like to obtain a position where I can expand my computer skills, strong organizational skills, educational background and ability to work well with other people.

Skills
  • Traffic control procedures
  • Safety oversight
  • Schedule management
  • Financial administration
  • Proficient in Microsoft Office Suite
  • Supervision and training
  • Surveillance
  • Detailed analysis
  • Fraud investigations
  • Planning and coordination
  • Administrative support
  • Customer service
Experience
JFK International Air Terminal LLC | Jamaica, NYAirport Operations Supervisor08/2016 - Current
  • Authored and presented technical reports and documents to Federal Aviation Administration, NYS Department of Transportation and other regulatory bodies.
  • Double checked flight standards and procedures to ensure adherence to rules and regulations of FAA.
  • Monitored flight compliance with FAA rules, regulations and standards.
  • Developed and managed personnel training programs.
  • Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
  • (TDY) Relocate to other Airport cities to evaluate performances.
  • Monitor and Record Crewmember assignment completion.
  • Deal with customers complaints in a calm and professional manner.
  • Announce flight status updates and information about gate changes over airport's PA system.
  • Communicated with flight operations teams to coordinate cargo management and smooth flow of goods between hubs.
  • Developed and implemented safety improvements to cultivate safe and productive work environment for all personnel.
  • Adjusted flight itineraries and communicated changes for optimal safety and flow of aircraft.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
Private Company | New York, NYPrivate Investigator06/2015 - 11/2017
  • Testified as representative in court hearings and presented evidence.
  • Interviewed witnesses, family members and acquaintances of the case.
  • Prepared case summaries highlighting investigated findings.
  • Researched public records.
  • Gathered proof of activities through video recordings, photographs and statements.
  • Testified in court trials.
  • Produced timely and accurate reports about findings.
  • Discover additional information about the Claimant.
  • On foot/mobile surveillance.
  • Work with non-traditional hours/days.
  • Provide live verbal updates to customers and internal personnel.
  • Discreetly acquire video evidence of the subject's activities.
  • Conduct case file review and work case in accordance with assigned objectives.
  • Conduct Surveillance Investigations in accordance with state/federal law, and company policy.
Memorial Sloan-Kettering Cancer Center | Manhattan, NYDoor Attendant02/2014 - 08/2016
  • Responded to guest questions about current facility events and future offerings.
  • Complied with health and sanitation practices and procedures.
  • Provided knowledgeable service when answering questions and greeted all customers with friendliness.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Extensive healthcare security experience.
  • Ensured clean and safe working environment for visitors, patients and hospital staff.
  • Responded promptly to emergency calls and other requests.
  • Identified and provided warnings to all violators of hospital safety and security policies.
Key Food Stores | Queens, NYCashier08/2011 - 04/2013
  • Read weekly sales inserts and monitored price changes.
  • Processed returned items in accordance with store policy.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Resolved issues with cash registers, card scanners and printers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
Education and Training
John Jay College of Criminal Justice of The City University of New York | New York, NYBachelor of Science in Criminal Justice07/2020
University of Phoenix | Tempe, AZAssociate of Arts in Criminal Justice06/2018
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • JFK International Air Terminal LLC
  • Private Company
  • Memorial Sloan-Kettering Cancer Center
  • Key Food Stores

School Attended

  • John Jay College of Criminal Justice of The City University of New York
  • University of Phoenix

Job Titles Held:

  • Airport Operations Supervisor
  • Private Investigator
  • Door Attendant
  • Cashier

Degrees

  • Bachelor of Science in Criminal Justice
    Associate of Arts in Criminal Justice

Similar Resumes

View All
Airport-Operations-Supervisor-resume-sample

Airport Operations Supervisor

United Airlines

Iselin, New Jersey