Versatile Airline Gate Agent who consistently meets passenger needs while remaining up- to-date on related travel technology to further ensure customer satisfaction. Proficient at dealing with passenger concerns in often fast-paced environments. Focused on tracking passenger data dealing with complaints in a timely manner and efficiently performing a variety of duties. Ticket Agent knowledgeable about [Area of expertise] and [Area of expertise]. Promotes customer loyalty by establishing positive relationships with customers. Bilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale.
Languages
Fluent in English and Spanish
Skills
Customer service specialist
Fluent in Portuguese, spanish and english
Friendly
Calm under pressure
Flexible
Familiar with [Aircraft type]
Expert problem solver
Passion for travel
Decisive
Work History
Airline Gate Agent, 12/2015 to Current Company Name – City
Monitored flight arrivals and departures.
Made boarding announcements and posted any schedule changes and cancellations.
Greeted passengers and scheduled standby passengers on next available flight.
Tracked online bookings and generated regular reports of flight activity.
Loaded and unloaded baggage.
Answered passenger questions and dealt with any complaints Guided passengers to and from gates.
Ensured the safety of flight crew airport staff and passengers.
Addressed passengers' concerns about delayed and canceled flights and resolved the issue through [Action].
Relayed updates and information to passengers in a friendly and timely manner.
Passenger Service Agent, 01/2013 to 12/2015 Company Name – City
Greeted and checked-in airline passengers using Shares platform.
Checked-in passenger baggage and ensure carry-on compliance.
Rescheduled passengers with flight interruptions.
Direct passengers to boarding areas.
Assisted passengers with absent baggage.
Verified passenger documentation.
Re-accommodate passengers for missed connections, cancelations or delays.
Complete requisite documentation to clear aircraft upon arrival and departure.
Passenger Service Agent, 01/2012 to 01/2013 Company Name – City
Checked in passengers using Sabre platform.
Verified passenger documentation.
Accepted check-in and carry-on baggage to ensure compliance with company regulations.
Directed passengers to boarding areas.
Re-accommodate passengers for missed connections, cancelations or delays.
Complete requisite documentation to clear aircraft upon arrival and departure.
Waitress, 01/2010 to 01/2012 Company Name – City, State
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Provided friendly and attentive service.
Inventoried and restocked items throughout day.
Consistently provided professional, friendly and engaging service.
Set dining tables according to type of event and service standards.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Bartender, 01/2003 to 01/2007 Company Name – City, State
Manager and Bartender at restaurant serving Portuguese and Spanish cuisine.
Prepared and served mixed drinks and beverages to customers specifications.
Anticipated guests needs to decide if additional service is needed.
Operated register.
Ordered required liquor and supplies.
Interacted with clients in a professional, welcoming and hospitable manner.
Medical Officer Associate, 01/2007 to 01/2010 Company Name – City, State
Conducted patient in-take of personal and insurance information.
Performed medical billing according to medical billing codes.
Answered phones and scheduled appointments.
Processed insurance claims including follow-up to ensure payment was made.
Pulled patient files for appointments.
Interviewed patients to obtain medical information, weight and height measurements and vital signs.
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Resume Overview
Job Titles Held:
Airline Gate Agent
Passenger Service Agent
Waitress
Bartender
Medical Officer Associate
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