Airline Gate Agent Resume Example
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AIRLINE GATE AGENT
Professional Summary
Versatile Airline Gate Agent who consistently meets passenger needs while remaining up- to-date on related travel technology to further ensure customer satisfaction. Proficient at dealing with passenger concerns in often fast-paced environments. Focused on tracking passenger data dealing with complaints in a timely manner and efficiently performing a variety of duties. Ticket Agent knowledgeable about [Area of expertise] and [Area of expertise]. Promotes customer loyalty by establishing positive relationships with customers. Bilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale.
Languages
Fluent in English and Spanish
Skills
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Work History
Airline Gate Agent, 12/2015 to Current
Landmark Aviation – Santa Barbara
Landmark Aviation – Santa Barbara
- Monitored flight arrivals and departures.
- Made boarding announcements and posted any schedule changes and cancellations.
- Greeted passengers and scheduled standby passengers on next available flight.
- Tracked online bookings and generated regular reports of flight activity.
- Loaded and unloaded baggage.
- Answered passenger questions and dealt with any complaints Guided passengers to and from gates.
- Ensured the safety of flight crew airport staff and passengers.
- Addressed passengers' concerns about delayed and canceled flights and resolved the issue through [Action].
- Relayed updates and information to passengers in a friendly and timely manner.
Passenger Service Agent, 01/2013 to 12/2015
Landmark Aviation – Tampa
Landmark Aviation – Tampa
- Greeted and checked-in airline passengers using Shares platform.
- Checked-in passenger baggage and ensure carry-on compliance.
- Rescheduled passengers with flight interruptions.
- Direct passengers to boarding areas.
- Assisted passengers with absent baggage.
- Verified passenger documentation.
- Re-accommodate passengers for missed connections, cancelations or delays.
- Complete requisite documentation to clear aircraft upon arrival and departure.
Passenger Service Agent, 01/2012 to 01/2013
Hyatt Hotels Corp. – Boston
Hyatt Hotels Corp. – Boston
- Checked in passengers using Sabre platform.
- Verified passenger documentation.
- Accepted check-in and carry-on baggage to ensure compliance with company regulations.
- Directed passengers to boarding areas.
- Re-accommodate passengers for missed connections, cancelations or delays.
- Complete requisite documentation to clear aircraft upon arrival and departure.
Waitress, 01/2010 to 01/2012
Elior – Sidney , OH
Elior – Sidney , OH
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
- Consistently provided professional, friendly and engaging service.
- Set dining tables according to type of event and service standards.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Immediately reported accidents, injuries or unsafe work conditions to manager.
Bartender, 01/2003 to 01/2007
BLITZ SPORTS BAR – City , STATE
BLITZ SPORTS BAR – City , STATE
- Manager and Bartender at restaurant serving Portuguese and Spanish cuisine.
- Prepared and served mixed drinks and beverages to customers specifications.
- Anticipated guests needs to decide if additional service is needed.
- Operated register.
- Ordered required liquor and supplies.
- Interacted with clients in a professional, welcoming and hospitable manner.
Medical Officer Associate, 01/2007 to 01/2010
NJ Heart – City , STATE
NJ Heart – City , STATE
- Conducted patient in-take of personal and insurance information.
- Performed medical billing according to medical billing codes.
- Answered phones and scheduled appointments.
- Processed insurance claims including follow-up to ensure payment was made.
- Pulled patient files for appointments.
- Interviewed patients to obtain medical information, weight and height measurements and vital signs.
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Resume Overview
Job Titles Held:
- Airline Gate Agent
- Passenger Service Agent
- Waitress
- Bartender
- Medical Officer Associate
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