Airline Gate Agent resume example with 18+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Versatile Airline Gate Agent who consistently meets passenger needs while remaining up- to-date on related travel technology to further ensure customer satisfaction. Proficient at dealing with passenger concerns in often fast-paced environments. Focused on tracking passenger data dealing with complaints in a timely manner and efficiently performing a variety of duties. Ticket Agent knowledgeable about [Area of expertise] and [Area of expertise]. Promotes customer loyalty by establishing positive relationships with customers. Bilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale.
Languages
Fluent in English and Spanish
Skills
Customer service specialist
Fluent in Portuguese, spanish and english
Friendly
Calm under pressure
Flexible
Familiar with [Aircraft type]
Expert problem solver
Passion for travel
Decisive
Work History
11/2015 to Current
Airline Gate AgentLandmark Aviation – Santa Barbara, ,
Monitored flight arrivals and departures.
Made boarding announcements and posted any schedule changes and cancellations.
Greeted passengers and scheduled standby passengers on next available flight.
Tracked online bookings and generated regular reports of flight activity.
Loaded and unloaded baggage.
Answered passenger questions and dealt with any complaints Guided passengers to and from gates.
Ensured the safety of flight crew airport staff and passengers.
Addressed passengers’ concerns about delayed and canceled flights and resolved the issue through [Action].
Relayed updates and information to passengers in a friendly and timely manner.
2013 to 11/2015
Passenger Service AgentLandmark Aviation – Tampa, ,
Greeted and checked-in airline passengers using Shares platform.
Checked-in passenger baggage and ensure carry-on compliance.
Rescheduled passengers with flight interruptions.
Direct passengers to boarding areas.
Assisted passengers with absent baggage.
Verified passenger documentation.
Re-accommodate passengers for missed connections, cancelations or delays.
Complete requisite documentation to clear aircraft upon arrival and departure.
2012 to 2013
Passenger Service AgentHyatt Hotels Corp. – Boston, ,
Checked in passengers using Sabre platform.
Verified passenger documentation.
Accepted check-in and carry-on baggage to ensure compliance with company regulations.
Directed passengers to boarding areas.
Re-accommodate passengers for missed connections, cancelations or delays.
Complete requisite documentation to clear aircraft upon arrival and departure.
2010 to 2012
WaitressElior – Sidney, OH,
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Provided friendly and attentive service.
Inventoried and restocked items throughout day.
Consistently provided professional, friendly and engaging service.
Set dining tables according to type of event and service standards.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Immediately reported accidents, injuries or unsafe work conditions to manager.
2003 to 2007
BartenderBLITZ SPORTS BAR – City, STATE,
Manager and Bartender at restaurant serving Portuguese and Spanish cuisine.
Prepared and served mixed drinks and beverages to customers specifications.
Anticipated guests needs to decide if additional service is needed.
Operated register.
Ordered required liquor and supplies.
Interacted with clients in a professional, welcoming and hospitable manner.
2007 to 2010
Medical Officer AssociateNJ Heart – City, STATE,
Conducted patient in-take of personal and insurance information.
Performed medical billing according to medical billing codes.
Answered phones and scheduled appointments.
Processed insurance claims including follow-up to ensure payment was made.
Pulled patient files for appointments.
Interviewed patients to obtain medical information, weight and height measurements and vital signs.
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