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Airline Gate Agent Resume Example

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AIRLINE GATE AGENT
Professional Summary
Versatile Airline Gate Agent who consistently meets passenger needs while remaining up- to-date on related travel technology to further ensure customer satisfaction. Proficient at dealing with passenger concerns in often fast-paced environments. Focused on tracking passenger data dealing with complaints in a timely manner and efficiently performing a variety of duties. Ticket Agent knowledgeable about [Area of expertise] and [Area of expertise]. Promotes customer loyalty by establishing positive relationships with customers. Bilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale.
Languages
Fluent in English and Spanish
Skills
  • Customer service specialist
  • Fluent in Portuguese, spanish and english
  • Friendly
  • Calm under pressure
  • Flexible
  • Familiar with [Aircraft type]
  • Expert problem solver
  • Passion for travel
  • Decisive
Work History
Airline Gate Agent, 12/2015 to Current
Landmark Aviation – Santa Barbara
  • Monitored flight arrivals and departures.
  • Made boarding announcements and posted any schedule changes and cancellations.
  • Greeted passengers and scheduled standby passengers on next available flight.
  • Tracked online bookings and generated regular reports of flight activity.
  • Loaded and unloaded baggage.
  • Answered passenger questions and dealt with any complaints Guided passengers to and from gates.
  • Ensured the safety of flight crew airport staff and passengers.
  • Addressed passengers' concerns about delayed and canceled flights and resolved the issue through [Action].
  • Relayed updates and information to passengers in a friendly and timely manner.

Passenger Service Agent, 01/2013 to 12/2015
Landmark Aviation – Tampa
  • Greeted and checked-in airline passengers using Shares platform.
  • Checked-in passenger baggage and ensure carry-on compliance.
  • Rescheduled passengers with flight interruptions.
  • Direct passengers to boarding areas.
  • Assisted passengers with absent baggage.
  • Verified passenger documentation.
  • Re-accommodate passengers for missed connections, cancelations or delays.
  • Complete requisite documentation to clear aircraft upon arrival and departure.

Passenger Service Agent, 01/2012 to 01/2013
Hyatt Hotels Corp. – Boston
  • Checked in passengers using Sabre platform.
  • Verified passenger documentation.
  • Accepted check-in and carry-on baggage to ensure compliance with company regulations.
  • Directed passengers to boarding areas.
  • Re-accommodate passengers for missed connections, cancelations or delays.
  • Complete requisite documentation to clear aircraft upon arrival and departure.

Waitress, 01/2010 to 01/2012
Elior – Sidney , OH
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Provided friendly and attentive service.
  • Inventoried and restocked items throughout day.
  • Consistently provided professional, friendly and engaging service.
  • Set dining tables according to type of event and service standards.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.

Bartender, 01/2003 to 01/2007
BLITZ SPORTS BAR – City , STATE
  • Manager and Bartender at restaurant serving Portuguese and Spanish cuisine.
  • Prepared and served mixed drinks and beverages to customers specifications.
  • Anticipated guests needs to decide if additional service is needed.
  • Operated register.
  • Ordered required liquor and supplies.
  • Interacted with clients in a professional, welcoming and hospitable manner.

Medical Officer Associate, 01/2007 to 01/2010
NJ Heart – City , STATE
  • Conducted patient in-take of personal and insurance information.
  • Performed medical billing according to medical billing codes.
  • Answered phones and scheduled appointments.
  • Processed insurance claims including follow-up to ensure payment was made.
  • Pulled patient files for appointments.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.

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Resume Overview

Job Titles Held:

  • Airline Gate Agent
  • Passenger Service Agent
  • Waitress
  • Bartender
  • Medical Officer Associate

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