Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Military veteran with experience in administrative accountability, program management, personnel supervision, and aircraft maintenance. Highly motivated, effective communicator and problem solver who works well with team members and groups from diverse backgrounds.

  • Secret Security Clearance
  • USAF background

  • Quick learner
  • Microsoft Office Suite proficient
05/2018 to Current Logistics Representative 2 Zoetis | Overland Park, KS,
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Generate tracking reports each week on metrics such as issued inventory, shipments and receiving transactions.  
  • Coordinate with freight forwarders to expedite international and domestic shipments.
  • Resolves customer concerns in a timely manner and work to improve process integration and flow.
  • Conduct inventory checks and resolve discrepancies.
  • Tracks, procures, and submits incoming shipments, orders, and repairs through GOLD and other Boeing information systems.

08/2016 to 05/2018 Aircraft Production Controller, GS09 Step 00 Archcare | Queens, NY,
  • Designates, maintains and monitors current maintenance repair priorities of aircraft to ensure actuality and compliance with flying schedules.
  • Authorizes and assigns aircraft maintenance jobs, job control numbers either manually or through a computerized maintenance system, work priorities, and start and completion times for scheduled and unscheduled maintenance of aircraft.
  • Maintains visual aids depicting status of maintenance actions in progress, specialist availability and status of aerospace vehicles, aerospace ground equipment (AGE), and location of aircraft and dispatched AGE.
  • Coordinates with Boeing on mission capable (MICAP) and non-mission capable status (NMCS) of parts, adjustments to in-shop work priorities, and verification of urgency of need designators.
  • Requests necessary support services such as firefighting activity standby, fuel and defuel and civil engineer support.
  • Directs physical movement of aircraft and aerospace ground equipment.
  • Controls the maintenance communications and transportation systems to provide for the effective transmission of information and movement of material and maintenance personnel.
10/2013 to 08/2016 Aircraft Mechanic, WG10 Step 3 DC Air National Guard | City, STATE,
  • Performed inspections, functional checks, preventative maintenance on Boeing 737 C-40C and Gulfstream C-38A aircraft to include periodic, phase, hourly, pre-flight, post-flight, calendar, thru-flight, and special inspections to FAA standards.
  • Troubleshoot and performed unscheduled maintenance on assigned and transient aircraft, utilizing various gauges, meters, measuring devices and other related test equipment.
  • Performed major adjustments and alignments of aircraft systems or components and assisted specialists.
  • Removed and replaced aircraft components such as control surfaces, engines, constant speed drive, engine mounted gear boxes, landing gear mechanisms, wheels, brakes, and tires.
  • Advised on problems with maintaining, servicing, and inspecting the aircraft.
  • Logged and filed classified documents.
  • Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation.
  • Managed, reviewed, and monitored DTS to ensure proper execution of the government travel program.
  • Utilized Integrated Maintenance Data Systems (IMDS) on an expert level for daily reports, entering and completing jobs for the aircraft and training of personnel.

10/2010 to 03/2011 Command Staff Support DC Air National Guard | City, STATE,
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files..
  • Made copies, sent faxes and handled all incoming and outgoing correspondence with upper level management.
  • Created PowerPoint presentations used for business development.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created weekly and monthly reports and presentations.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
03/2010 to 10/2013 Member Services Representative Navy Federal Credit Union | City, STATE,
  • Analyzed, researched and resolved problems and discrepancies related to member accounts/loans
  • Assisted members with submitting consumer loan, overdraft protection and credit card applications
  • Counseled current and prospective members about Navy Federal's products and services
  • Ensured cash and other negotiable instruments were handled properly
  • Performed platform banking functions
  • Assisted with Branch Office vault opening, closing and balancing procedures
  • Served as a Branch ATM vault custodian
  • Conducted initial training of new team members
Expected in 2018 Bachelor of Science | Business Administration Liberty University, Lynchburg, VA GPA: GPA: 0
  • Conferred 27 July, 2018
  • 3.1 GPA
Expected in 2015 Associate of Applied Science | Aerospace Maintenance Technology Community College of the Air Force, , GPA:

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School Attended

  • Liberty University
  • Community College of the Air Force

Job Titles Held:

  • Logistics Representative 2
  • Aircraft Production Controller, GS09 Step 00
  • Aircraft Mechanic, WG10 Step 3
  • Command Staff Support
  • Member Services Representative


  • Bachelor of Science
  • Associate of Applied Science

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