Dynamic Individual seeks new challenges and opportunities for professional growth and advancement. Brings extensive knowledge and experience in the Airlines, Hotel and Customer Service Industry. Willing to work a flexible schedule.
Managed front desk operations. Service director with a staff of ninety-eight.
As a Certified Load Planner, my duties and responsibilities included the following:
As a Service Director, we deal directly with the customers at airport locations. Duties involve answering questions on schedules and fares, on aircraft, handling service irregularities, and process minor claim settlements.
Representatives at the smaller stations perform all United functions at the airport.
Additional duties include baggage and cargo handling, dispatching of aircraft, air freight sales and service, and other miscellaneous assignments.
Received several customer service achievement awards by United Airlines.
I was responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. My work schedule included being available to work any shift as needed. The Front Desk Manager should possess strong communication skills and demonstrate leadership abilities.
While employed with Worldmark, I was able to receive the maximum rating of 5 stars for customer service and customer service satisfaction.
Coursework in Hospitality and Tourism Management
Coursework in Marketing and Advertising
Hotel and Restaurant Administration coursework
Hotel Management coursework
Coursework in Hotel Operations Management
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