Air Traffic Control Trainee Resume Example

Start/End Date: September 9, 2016 - October 14, 2019

Supervisor: Robert Beswick (215) 294-9846
Full-Time: 25hrs per week

• Attended pre-flight briefings to review emergency evacuation procedures, length of flight, expected issues, and crew coordination plans
• Adhered to FAA and company regulations while conducting pre and post flight check procedures to ensure safe journeys
• Administered precise cabin counts of souls on board to ensure weight and balance accuracy prior to every take-off
• Dispersed manuals for safety protocols to all passengers along with performing safety demos on how to operate safety equipment
• Confirmed that seat belts were securely fastened, carry-on items were properly stowed, and cabin was within safety compliance standards
• Demonstrated ability to use superior judgment to execute safe and efficient flights as well as diffuse high-level situations from escalating
• Provided exceptional care to all customers especially those with special needs such as unaccompanied minors, elderly, and disabled passengers
• Reassured passengers during tarmac delays, severe weather conditions, turbulence or any irregular operation

Start/End Date: September 27, 2010 - August 19, 2016
Supervisor: Michael Kang (561) 997-6086
Full-Time: 40hrs per week

Accounts Receivable/Payable:

• Composed effective accountant reports summarizing accounts payable data
• Reconciled vendors statements handled payment complaints and discrepancies
• Supervised invoice processing, purchase orders, expense reports, credit memos and payments

Logistics:

• Liaised with vendors to review data and verify proper replenishment of inventory and office supplies
• Manually entered customer orders into centralized database to monitor shipments and guarantee on-time delivery
• Conducted qualitative and quantitative analysis using appropriate metrics and measurements to drive results

Office Administration:

• Assisted with receptionist duties, file organization, research and development
• Answered all inquiries, collected and dispersed incoming mail and messages to correct recipients throughout office
• Obtained authorized signatures for financial documentations and managed office supplies, vendors, and upkeep of office

Customer Service:

• Ensured superior customer experience by addressing concerns with empathy and resolving problems efficiently
• Managed responses to all correspondence inquiries from vendors, staff, and clients via telephone, mail, e-mail and fax
• Monitored company programs daily to maximize customer satisfaction