(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly skilled employee, extremely motivated and qualified making me the best fit for Aircraft Dispatcher. This opportunity will allow me to develop my career in the Aviation industry. I have many years of customer service experience and numerous years in aviation subject knowledge and training. Performance under pressure and the ability to multi task has resulted in my meeting and exceeding objectives.
  • Excellent flight planning skills
  • Strong non graphic weather skills
  • Familiar with Boeing 727-200 aircraft
  • Knowledgeable in computer flight plan systems
  • Knowledge of navigation procedures, air navigation facilities and air traffic control procedures
  • Calm under pressure
  • Expert problem solver
  • Federal Aviation Administration regulations
Sheffield School of Aeronautics Plantation, FL Expected in 2017 Certification and License : Aircraft Dispatch - GPA :
Broward College Miramar, FL Expected in 2012 Associate of Applied Science : Air Traffic Control - GPA :
Sheridan Technical Center Hollywood, FL Expected in 2010 Certification and License : Automotive Service Technology - GPA :
Certification and Licensures
  • FAA Aircraft Dispatcher, 2017
  • FAA Certified Tower Operator, 2012
Work History
Fiserv, Inc. - Air Traffic Control Specialist Trainee
San Jose, CA, 07/2016 - 11/2016
  • Positive separation of aircraft using approved separation minima and automated procedures.
  • Issuance of safety alerts based on primary and secondary radar data.
  • Dissemination of NOTAMS and METARS.
  • En Route air traffic control training in the National Airspace System.
Cognizant Technology Solutions - Customer Service Supervisor
Brooklyn, NY, 01/2013 - 06/2016
  • Supervision of cashiers and departments, while maintaining the Electronic Article Surveillance program.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Strong leader of customer support staff.
  • Collaborate with management in showcasing new products to increase store profit.
Aequicap Insurance - Insurance Customer Service Representative
City, STATE, 11/2006 - 02/2008
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Calculated quotes and educated potential clients on insurance options.
  • Tracked the progress of all outstanding insurance claims.
  • Updating insurance claims with corresponding documents to expedite the settlement process.
Spirit Airlines - Crew Scheduler 1
City, STATE, 04/2017 - Current
  • Schedule, monitor, and provide efficient customer service to the pilots and flight attendants of Spirit Airlines following contractual and regulatory rules insuring adequate crewing of flights and maintaining the integrity of Spirit’s flight schedule.
  • Continuous monitoring of legalities for all flight crews on duty insuring legal duty and rest requirements are met
  • Effective application of CBA and FAR 117 regulations regarding Pilot and Flight Attendant scheduling

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Resume Overview

School Attended

  • Sheffield School of Aeronautics
  • Broward College
  • Sheridan Technical Center

Job Titles Held:

  • Air Traffic Control Specialist Trainee
  • Customer Service Supervisor
  • Insurance Customer Service Representative
  • Crew Scheduler 1


  • Certification and License
  • Associate of Applied Science
  • Certification and License

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