Organized planner, classroom manager and educational support professional with more than two years of related experience. Brings strong desire to positively impact students' lives. Knowledgeable about school processes and improvement strategies focused on all types of learners.
Skills
Appointment coordination
Child development knowledge
Honest problem-solving skills
Clean driving history
Professional and mature
Spreadsheet development
Billing and coding
Scanning and copying
Customer service
Scheduling and calendar management
Microsoft and Google proficient
Document editing
Team collaboration
Education and Training
North Country Community CollegeSaranac Lake, NYExpected in ā ā:Human Services - GPA:
Saranac Lake High SchoolSaranac Lake, NY, Expected in 06/2018 ā āHigh School Diploma: - GPA:
Sorted and shelved books to help manage materials and free up teachers for more important work.
Supports classroom teachers by managing files, preparing materials and updating records.
Supervised children on field trips to maintain safety and foster cultural learning experiences.
Marked homework assignments, tests and special projects to communicate grading.
Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
Supervised students and maintained security throughout school buildings and on field trips.
Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
Promoted student learning by providing individualized and small group support to reinforce classroom topics.
Conducted special assessments and tutoring sessions to support individual student needs.
Assisted teachers with instruction and provided clerical support for diverse needs.
Tutored and supported students individually and in groups of up to 3 by reteaching and reviewing lesson concepts.
Distributed classroom materials and supplies such as pencils, paper and art materials.
Monitored students in class and hallways to supervise, enforce rules and support lead teacher.
Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
Prime Inc. - Pizza Delivery Driver/Waitress Minooka, IL, 01/2020 - Current
Carried food in insulated bags to maintain hot or cold temperature.
Coordinated deliveries and obtain destination address.
Represented employer with pride and enthusiasm, helped recruit and train new team members and set example at helping customers and management beyond job description requirements.
Modeled safe and courteous driving in any weather condition, maintained clean traffic record and kept vehicle clean, attractive to customers and in top operating condition.
Collected tips from customers through hands-free electronic methods.
Recorded weekly hours and mileage for accurate payment.
Communicated with customers cheerfully and built lasting and loyal business relationships with repeat delivery customers, resulting in long-term business and referrals.
Mastered and perfected order entry via point-of-sale hardware and software, resulting in smooth and stress-free pizza transactions and happy customers when delivering or helping out at store.
Utilized respect and listening skills to promote positive relationship building with customers.
Consulted with customers to gain feedback and address concerns with products or services.
Collected payment from customers by cash and card, made change and provided receipts.
Entered customer orders in POS to document sales.
Followed safety rules to keep clean driving record with no accidents or incidents.
Cleaned vehicle regularly to maintain professional appearance.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Increased sales of high margin menu items through effective upselling.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Mirror Lake Inn Resort & Spa - Spa Receptionist City, STATE, 10/2019 - 01/2020
Satisfied client special requests to enhance patron experience.
Organized online bookings and processed online payments using POS.
Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
Greeted guests and members upon arrival to create positive first impressions.
Checked guests in quickly and introduced customers to their therapists.
Addressed return customers by name to develop customer-company relationships.
Advised customers of seasonal promotions to create rapport and improve sales.
Suggested membership programs for frequently returning customers.
Guided customers through facility tours explaining all of spa resources and amenities.
Offered guests complimentary beverages and reading materials while waiting for scheduled appointments.
Inputted client information into booking system accurately and completely to chart sales metrics.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Took accurate messages for staff and management to facilitate open and speedy communication.
Responded to customer concerns and issues via phone. email, and in-person communication.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted customers, answered general questions and directed to appropriate locations.
Managed 4-line system to handle more than 40 incoming calls per day.
Entered data in Microsoft software to keep records of sales information.
Scheduled appointments based on therapist availability and established load parameters.
Processed payments for services provided and updated accounts to reflect balance changes.
Prepared packages for deliveries and coordinated timely shipments.
Prepared, compiled and filed documents as well as reports presented to various parties.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Sorted incoming mail and directed to correct personnel each day.
Gathered, sorted, distributed and sent mail and packages.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Maintained professional tone at all times, including during peak rush hours.
Saranac Lake Central Schl DST - Door Monitor City, STATE, 09/2019 - 10/2019
Conducted routine inspections and monitored surveillance devices to protect data integrity and security.
Reviewed IDs and building credentials for workers and visitors.
Maintained clean and organized gate area.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Communicated with team members and building management via radio, telephones, computers and proprietary Microsoft software.
Monitored and authorized entrance and departure of employees, visitors and other persons.
Provided friendly and professional assistance to employees, visitors and customers.
Triaged problems quickly and provided precise and clear information while working under minimum supervision.
Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
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