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agent services representative resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Proactive Job Title with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Personable Job Title offering Number years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Goal-oriented worker with outstanding knowledge of Type organization and Type product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and Type talents. Committed to best-in-class customer service and maintaining professionalism.

Friendly Job Title with Number years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in Software with training in Area of expertise services.

Skills
  • Efficient and Detail-Oriented
  • Effective Customer Communication
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Privacy Policies
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Customer Service and Assistance
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Customer Inquiry Response
  • Teller Transactions
  • Electronic Information Systems
  • Building Customer Trust and Loyalty
  • Telephone Management
  • Inquiry Requests
Work History
04/2022 to Current Agent Services Representative 2-10 Home Buyers | Birmingham, AL,
  • Enrolled and sold products and services via inbound phone calls, email and chat.
  • Delivered world-class customer service to internal and external customers.
  • Followed up on department reports, contact information and missing enrollment and agent information.
  • Achieved established monthly goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided accurate information by utilizing proper systems, department tools and product brochures.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
05/2020 to 02/2022 Cashier Kneaders Bakery & Cafe | Ahwatukee, AZ,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $Amount or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in $Amount per month in new revenue.
04/2021 to 06/2021 Cashier Ria Financial | San Bernardino, CA,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $Amount or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Conducted inventory counts by adding each item in stock and documenting in System.
03/2017 to 06/2019 Dietary Aide Regency Care Of Copley | Copley, OH,
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Maintained strict levels of cleanliness for tables, floors and prep areas.
  • Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
  • Arranged tray and or table settings with proper tableware, condiments and tray card.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
  • Reported and documented resident changes in consumption or behaviors.
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
  • Established and maintained thorough and updated nutritional information, Type and Type data.
  • Organized and planned medical nutrition therapy for Number patients and residents.
  • Maintained Type systems for menu management and nutritional data.
Education
Expected in 01/2014 to to Associate Of Arts And Sciences | Liberal Arts And Sciences FSCJ Kent Campus, Jacksonville, Florida, GPA:
Expected in 05/2011 to to | Associate’s of Applied Sciences Everest University-Orange Park, Florida, Orange Park, FL, GPA:

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Resume Overview

School Attended

  • FSCJ Kent Campus
  • Everest University-Orange Park, Florida

Job Titles Held:

  • Agent Services Representative
  • Cashier
  • Cashier
  • Dietary Aide

Degrees

  • Associate Of Arts And Sciences

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