Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Skills
Delivery estimations
Client coordination
Freight bills preparation
Cargo shipment inspections
Lost shipment tracing
Planning & organizing
Maintenance & repair
Critical thinking
Good work ethic
PPE use
People skills
Active listening
Communication
Experience
01/2016 to Current
Agent/BrokerESICK – City, STATE,
Engaged customers and provided high level of service by carefully explaining details about documents.
Analyzed customer needs and provided best options, upselling products and services.
Received underwriting approvals after accurately completing applications for insurance coverage.
Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
Responded to customer inquiries and problems to promote great service.
Maintained pleasant and cordial attitude, remaining calm when issues arose.
Communicated with clients by phone and email to answer questions and offer services.
Made appointments with potential clients to discuss products.
Kept thorough records of customer details and previous sales.
Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
Evaluated customer desires and budgetary constraints to pick best products or services.
Responded to inquiries and explained product features and service advantages to potential customers.
02/2007 to Current
Operator/OwnerRM Welding – City, STATE,
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Led startup and creation of operational procedures and workflow planning.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Resolved issues quickly through meticulous research and quick decision-making.
Kept up-to-date on regulatory changes affecting business operations.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Analyzed financial statements and trends to manage cash flow and make business decisions.
05/1990 to 02/2007
Welder/Maintenance TechnicianNorth American Salt – City, STATE,
Operated hand and power tools to complete repairs.
Maintained clear and safe workspace areas to meet OSHA standards.
Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
Checked electrical components to identify defects and hazards and make necessary adjustments.
Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
Read and interpreted equipment and work orders to properly perform required maintenance services.
Identified problems during daily work inspections and addressed concerns.
Performed tasks to maintain on-site physical security, safety and efficiency.
Studied repair and use manuals to ensure correct maintenance.
Inventoried machine parts and equipment.
Maintained compliance with internal and regulatory safety standards.
Followed correct procedures for handling, transporting and disposing of new and recycled materials.
Inspected, repaired and maintained lighting and electrical systems, air conditioning equipment and plumbing system components.
Examined alarm systems and portable fire extinguishers for physical damage requiring repair.
Contacted vendors to procure equipment and tools to meet organizational demands.
Used rulers and micrometers to inspect parts and determine dimension requirements.
Assisted with installing and maintaining electrical and power systems during remodeling projects.
Read blueprints and specifications to determine best methods to approach maintenance projects.
Designed, fabricated and installed upgrades to improve existing equipment.
Calculated required materials needed based on field measurements or work orders.
Education and Training
Expected in
: Welding Hutchinson Community College - Hutchinson, KS GPA:
Expected in
: Electrician Barton County Community College - Great Bend, KS GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.