Agent Broker resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.

  • Delivery estimations
  • Client coordination
  • Freight bills preparation
  • Cargo shipment inspections
  • Lost shipment tracing
  • Planning & organizing
  • Maintenance & repair
  • Critical thinking
  • Good work ethic
  • PPE use
  • People skills
  • Active listening
  • Communication
01/2016 to Current
Agent/Broker ESICK City, STATE,
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
  • Responded to customer inquiries and problems to promote great service.
  • Maintained pleasant and cordial attitude, remaining calm when issues arose.
  • Communicated with clients by phone and email to answer questions and offer services.
  • Made appointments with potential clients to discuss products.
  • Kept thorough records of customer details and previous sales.
  • Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
  • Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
  • Evaluated customer desires and budgetary constraints to pick best products or services.
  • Responded to inquiries and explained product features and service advantages to potential customers.
02/2007 to Current
Operator/Owner RM Welding City, STATE,
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Led startup and creation of operational procedures and workflow planning.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
05/1990 to 02/2007
Welder/Maintenance Technician North American Salt City, STATE,
  • Operated hand and power tools to complete repairs.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
  • Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Checked electrical components to identify defects and hazards and make necessary adjustments.
  • Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
  • Read and interpreted equipment and work orders to properly perform required maintenance services.
  • Identified problems during daily work inspections and addressed concerns.
  • Performed tasks to maintain on-site physical security, safety and efficiency.
  • Studied repair and use manuals to ensure correct maintenance.
  • Inventoried machine parts and equipment.
  • Maintained compliance with internal and regulatory safety standards.
  • Followed correct procedures for handling, transporting and disposing of new and recycled materials.
  • Inspected, repaired and maintained lighting and electrical systems, air conditioning equipment and plumbing system components.
  • Examined alarm systems and portable fire extinguishers for physical damage requiring repair.
  • Contacted vendors to procure equipment and tools to meet organizational demands.
  • Used rulers and micrometers to inspect parts and determine dimension requirements.
  • Assisted with installing and maintaining electrical and power systems during remodeling projects.
  • Read blueprints and specifications to determine best methods to approach maintenance projects.
  • Designed, fabricated and installed upgrades to improve existing equipment.
  • Calculated required materials needed based on field measurements or work orders.
Education and Training
Expected in
: Welding
Hutchinson Community College - Hutchinson, KS
Expected in
: Electrician
Barton County Community College - Great Bend, KS

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Resume Overview

School Attended

  • Hutchinson Community College
  • Barton County Community College

Job Titles Held:

  • Agent/Broker
  • Operator/Owner
  • Welder/Maintenance Technician


  • Some College (No Degree)

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