agent resume example with 6+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Responsible and friendly, able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

  • Oral communication
  • Customer interaction
  • Customer service
  • Team collaboration
  • Fluent in Spanish
  • Retail sales
  • Sales expertise
  • Excellent multi-tasker
  • Strong communication skills
  • Positive outlook
  • Flexible
  • Resolution-oriented
  • Organized
  • Team leadership
  • Time management
Education and Training
Henry J. Kaiser High School Fontana, CA Expected in 05/2013 High School Diploma : - GPA :
Iqor - Agent
Houston, TX, 01/2015 - 10/2019
  • Collaborated with individuals through meetings and conference calls.
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Collaborated with various departments and new customers on product offerings.
  • Expanded client list by compiling information of potential clients to contact.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
  • Cultivated professional relations to establish long-term profitable partnerships.
  • Interviewed prospective clients to learn about financial needs and discuss any existing coverage.
  • Presented and clearly explained insurance policy options based on clients' needs and goals.
  • Researched coverage and premium options and supplied clients with best coverage available for individual needs.
  • Followed up with potential clients regarding online information requests.
  • Promoted agency products to customers in person, by telephone and in writing.
  • Promoted client retention through high-quality service and follow through.
  • Developed, implemented and monitored new underwriting guidelines for agency.
  • Processed applications, payments, corrections, endorsements and cancellations.
  • Developed life insurance and commercial insurance leads to meet monthly sales targets.
  • Presented account proposals professionaly and effectively.
  • Pursued continuing education and training programs to continue professional development.
Primark - Retail Assistant
Danbury, CT, 01/2015 - 01/2016
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Provided every customer with professional and polite support for sales and service needs.
  • Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
City Of San Antonio, Tx - Painter
San Antonio, TX, 01/2013 - 12/2015
  • Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
  • Determined appropriate color for new and replacement applications during consultation with customers.
  • Monitored paint supplies, placing orders whenever needed and properly and safely recycled old paint.
  • Collaborated with other 5 team members to meet strict project completion deadlines.
  • Performed repairs to defects in walls by patching holes and scrapes prior to project start.
  • Readied surfaces and surrounding areas for painting using sandpaper, tape and other materials.
  • Covered floors before prepping, priming and painting all surfaces to protect them from chemicals and paint.
  • Prepared sheetrock, metal and wood surfaces for painting.
  • Chose correct brushes and materials for jobs and purchased from vendors.
  • Refinished household furniture such as desks, chairs, tables and bookcases.
  • Smoothed and finished surfaces on walls, trim and cabinetry.
  • Cleaned and smoothed all surfaces prior to painting.
  • Mixed paints and solutions and monitored temperatures.

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Resume Overview

School Attended

  • Henry J. Kaiser High School

Job Titles Held:

  • Agent
  • Retail Assistant
  • Painter


  • High School Diploma

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