Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Detail-oriented Agent and industry-savvy professional with demonstrated history of developing positive working relationships with clients. Highly skilled in contract negotiation. Adept at identifying booking opportunities compatible with client career goals and industry niche.
Skills
Resolving customer issues
Strong communication abilities
Ensuring customer satisfaction
Documenting information
Experience
01/2022 to 04/2022
AgentAnglian Water Group – Suffolk, VA,
Responded promptly to customer service calls and inquiries from diverse groups of individuals.
Identified issues and determined when to appropriately escalate.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Developed and maintained thorough knowledge of regulatory, departmental and company policies.
Maintained pleasant and cordial attitude, remaining calm when issues aJessica.
Used strong negotiation skills to obtain top-notch bookings.
06/2021 to 01/2022
CaregiverPresbyterian Homes & Services – Hudson, WI,
Maintained clean and well-organized environment for client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Assisted with meal planning to meet nutritional plans.
Drove clients to shop for groceries, attend doctor appointments and run errands.
Laundered clothing and bedding to prevent infection.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Reported concerns to nurse supervisor to promote optimal care.
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Maintained daily living standards by assisting clients with personal hygiene needs.
Assisted patients with daily personal hygiene.
Provided ongoing compassionate patient care for each client.
Helped clients with personal needs from exercise to bathing and personal grooming.
Cooked appetizing and satisfying meals and snacks.
Assisted patients with bathing, dressing, daily hygiene care and grooming.
Provided patients with transportation to and from doctor appointments.
Tracked and reported clients' progress based on observations and conversations.
Supervised medication administration, personal hygiene and other activities of daily living.
Engaged with patients and families to provide emotional support and daily living instruction.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Transported patients to medical, dental and personal care appointments.
Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
07/2017 to 06/2021
Customer Service AssociateRaising Canes Chicken – Coralville, IA,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Addressed inquiries, resolved customer issues and managed customer relations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Explained benefits, features and recommendations to maximize client retention.
Improved customer service wait times to mitigate complaints.
Relayed customer feedback to cross-functional teams to improve products and services.
Consulted with customers regarding needs and addressed concerns.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Prepared prescription transfers to other pharmacies.
Verified prescriptions and drug labels, documents, and packages.
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Maintained clean and organized pharmacy shelving and work areas.
Verified patients' identities at pickup to prevent sale of wrong medications.
Prepared prescription labels, promoting accuracy in medication administration and dosing.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Established and updated patient profiles, medications and insurance details.
Adhered to infection control policies and procedures to prevent spread of disease.
Prepared pricing and instruction labels for placement on prescriptions.
Compiled customer demographic, allergy and medical history background.
Closely inspected medications to determine accuracy of identities, strengths and purities.
Merchandised related products to drive pharmacy department sales.
Education and Training
Expected in 05/1997
High School Diploma: Karns High School - Knoxville, TN GPA:
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