agent resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Experience with Office Administrative, Clerical, Customer Service, Receptionist and Data Entry positions. I can learn to use any computer system or office equipment in very short time. Great at multi-tasking. I am a team player and get along very well with co-workers and clients. Very detailed orientated and conscientious. Employers can always count on me to be there and get my work done.

For the last 10 years I have been the Treasurer at my church, The Hope Center, in Johnstown Colorado. I handle both receivables and payables. We utilized several areas of QuickBooks. I also create Excel spreadsheets for monthly and annual reports.


15+ years Clerical /Administrative Assistant experience

15+ years Customer Service experience

10 years Accounts Receivable/Accounts Payable experience

20+ years Data Entry experience

3 years' experience with QuickBooks

  • 11 years Insurance Benefit Account Manager
  • 7+ years Receptionist/Switchboard experience
  • 15+ years' experience with Microsoft Word, Windows, Outlook & Excel
  • 10 Key by touch
  • Types 55 wpm
Agent, 08/2014 - 01/2015
Anglian Water Group Suffolk, VA, Customer service rep for their call center.
Benefits Account Manager, 01/1 - 01/1
Texas First Bank Kemah, TX, Took care of client's and their employee's issues. Processed new enrollments, changes and terms for the clients. Followed up with insurance carriers to make sure everything was correctly processed. Create Benefit Booklets and enrollment packets for group's renewals. Licensed Life & Health Insurance Broker while employed with Flood & Peterson. Took care of client's and their employee's issues. Processed new enrollments, changes and terms for the clients. Followed up with insurance carriers to make sure everything was correctly processed. Cobra Administrator for several clients; kept track of Cobra Enrollees premium payments and reinstatements with the insurance carriers. Created Excel spreadsheets to keep necessary data regarding Cobra enrollee's dates and payments. This required extra information with the implementation of ARRA Subsidy rates in February 2009. Sent the employers updated spreadsheets of the portion of the premiums they paid.
Fleet Coordinator, 01/2010 - 03/2012
Lyft Auburn, GA, Processed registrations and titles for all the vehicles leased or owned by the company. CPS has branches in almost every state and many parts of Canada. I work with our tag services on collecting required information from each branch so the license plates are renewed well before the tags expire.
Fleet Coordinator Assistant, 10/2009 - 2010
Amita Health Pewaukee, WI,

Filing and data entry. Temporary position was for Crop Production Services in Loveland, CO.

Administrative Assistant, 09/1998 - 04/2000
Barry-Wehmiller Commerce, CA, Assisted the Customer Service Reps by processing the paperwork for endorsements, new policies and renewals. Entered data and typed dictation from a Dictaphone. Backup for the Receptionist by covering the front desk when she was on break, on lunch or out of the office. Processed incoming and outgoing mail. Assisted the Branch Manager with training catalog by entering all updates and mailing them to all necessary offices.
Customer Support Service / Data Entry Clerk / Clerical, 11/1987 - 06/1998
Texas Workforce Commission City, STATE,

Started as Data Entry Clerk: entered unemployment claims, enrollment forms and other documents. After a year moved to Clerical. Prepared the claims, enrollments and other documents for Data Entry department. Filed all the documents once they were entered in the computer. Backup for the switchboard operator.

Several years later promoted to the front desk to be Customer Support Service. Greeted people who came to the office. Diagnosed and resolved their concerns then made the appropriate referrals. Provided the necessary documents/forms along with instructions on completing them. Helped anyone needing assistance looking for jobs on the available computers. Still helped enter data and answered phones.

Receptionist and data entry, 05/1987 - 10/1987
Front Office Temporaries & Certified Personnel City, STATE,

This was an employment agency who sent me out on short term positions with various employers. I worked positions such as receptionist, clerical and data entry.

Buyer, 12/1985 - 06/1987
Boise Cascade Office Products City, STATE, Started as Data Entry & Clerical work when Boise Cascade bought Buffalo Business Products in 1985. Entered data and filed documents. Processed checks and made deposits. Responsible for manual credit memos and cash receipts. Had to use a microfiche machine to retrieve information that had been copied on microfiche from Buffalo Business Products' system. After a year promoted to Buyer. Responsible for keeping track of inventory for business products. Ordered enough to keep plenty in stock for our customers without overstocking our warehouse.
Administrative Assistant / Data Entry Clerk, 06/1975 - 12/1985
Buffalo Business Products City, STATE, Started as data entry on a NCR Bookkeeping machine. Prepared and entered new accounts and changes. Assisted Accounts receivable, processed checks and made daily deposits. Entered invoices, cash receipts and credit memos. Backup for Receptionist/Switchboard. Promoted to Administrative Assistant to our Computer Programmer & Operations Manager.
High School Diploma: Clerical / Administrative Assistant, Expected in 1975
John Foster Dulles High School - Stafford, Texas
Status -

State of Colorado Resident Producer License for Accident and Health, Life


Data Entry, Switchboard, Receptionist, Switchboard Operator, Clerical, Front Desk, Administrative Assistant, Office Administrative, Account Manager, Claims, Customer Support, Accounts Payable and Accounts Receivable, Bookkeeping, Quickbooks, Invoices, Benefits, Cobra, Payments, Registrations, Customer Service, Dictaphone, Buyer, Buying/procurement, Inventory, Microfiche, 55 Wpm, Microsoft Office, Typing, Filing, Team Player

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Resume Overview

School Attended

  • John Foster Dulles High School

Job Titles Held:

  • Agent
  • Benefits Account Manager
  • Fleet Coordinator
  • Fleet Coordinator Assistant
  • Administrative Assistant
  • Customer Support Service / Data Entry Clerk / Clerical
  • Receptionist and data entry
  • Buyer
  • Administrative Assistant / Data Entry Clerk


  • High School Diploma

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