Friendly and energetic student with 2 years in the Call center industry. Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.Resourceful Customer Service Representative who consistently meets and exceeds productivity goals.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Although it has been some time since I did this, I use those skills I learned while working with the call center in everyday life. I know if given the a chance I can show what it is I can bring to this company, and with the right training I can really give this job my all.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Properly directed inbound calls in phone queues to improve call flow.
Arts, automobiles, blood pressure, caregiver, CPR Certified, clients, Dependable, Detail-oriented, emotional support, First Aid, listening, access, oral hygiene, bathing, patient care, progress, safety, Self-motivated, tables, team player, Time management, vital signs, wound care, wounds,Professional and friendly,Careful and active listener,Strong public speaker,Multi-tasking
Companies Worked For:
Job Titles Held: