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Afternoon Teacher Resume Example

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AFTERNOON TEACHER
Career Overview

Friendly and energetic student with 2 years in the Call center industry. Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.Resourceful Customer Service Representative who consistently meets and exceeds productivity goals.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Although it has been some time since I did this, I use those skills I learned while working with the call center in everyday life. I know if given the a chance I can show what it is I can bring to this company, and with the right training I can really give this job my all.

Core Strengths
  • High customer service standards
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Negotiation competency
  • Troubleshooting skills
  • Telecommunications knowledge
  • Multi-channel contact center software
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Telecommunication skills
  • Opening/closing procedures
  • First Aid and CPR Certified
  • Loves children
  • Energetic caregiver
  • Time management
  • Emotionally supportive
  • People-oriented
  • Adept at working with special needs children
  • Self-sufficient
  • Friendly and likeable
  • Detail-oriented
  • Dependable
  • Arts, crafts and games
  • Organized
  • Creative
  • Active listening
  • Self-motivated
  • Calm under pressure
  • Adaptable
  • Efficient and reliable team player
  • Committed team player
  • Compassionate caregiver
  • Compassionate
  • Companionship and emotional support
  • Trustworthy companion
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience
Afternoon Teacher01/2015 to CurrentNorth Country AcademyQueen Creek , AZ
  • Encouraged good behaviors using the positive reinforcement method.
  • Established a safe play environment for the children.
  • Instructed children on proper health and personal habits.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Communicated openly with children's parents about daily activities and behaviors.
  • Meticulously sanitized toys and play equipment.
  • Encouraged children to be understanding of and patient with others.
  • Allowed for ample outdoor recreation time.
  • Maintained a child-friendly environment with access to outdoor activities.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Engaged with children on an individual basis in a pleasant manner.
  • Communicated with children in developmentally appropriate way.
Direct Service Worker02/2013 to CurrentAdvocatesBrookline , MA
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Cooked appetizing and satisfying meals and snacks.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Obtained household supplies and ran daily errands.
  • Assisted with patient transfer and ambulation.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Provided a comforting and soothing environment.
Teacher Aide08/2014 to 11/2014North Country AcademyRiverdale , GA
  • Encouraged good behaviors using the positive reinforcement method.
  • Established a safe play environment for the children.
  • Instructed children on proper health and personal habits.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Dressed infants and toddlers and changed their diapers.
  • Communicated openly with children's parents about daily activities and behaviors.
  • Continually kept abreast of toy and child-related recalls and safety warnings.
  • Meticulously sanitized toys and play equipment.
  • Encouraged children to be understanding of and patient with others.
  • Maintained a child-friendly environment with access to outdoor activities.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Engaged with children on an individual basis in a pleasant manner.
  • Incorporated music and play into developmentally appropriate activities.
  • Communicated with children in developmentally appropriate way.
Personal Care Assistant01/2013 to 03/2014Capital Senior LivingAnderson , IN
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Obtained household supplies and ran daily errands.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
  • Provided a comforting and soothing environment.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
  • Monitored expiration of medical supplies and medications.
Call Center Representative08/2010 to 12/2012Oklahoma Employees Credit UnionOklahoma City , OK

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Properly directed inbound calls in phone queues to improve call flow.

Educational Background
Current : Early Childhood Education Southeastern Louisiana UniversityCity, State
High School Diploma2010Capitol High SchoolCity, State
Skills

Arts, automobiles, blood pressure, caregiver, CPR Certified, clients, Dependable, Detail-oriented, emotional support, First Aid, listening, access, oral hygiene, bathing, patient care, progress, safety, Self-motivated, tables, team player, Time management, vital signs, wound care, wounds,Professional and friendly,Careful and active listener,Strong public speaker,Multi-tasking

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

72Average
Resume Strength
  • Formatting
  • Word choice
  • Length
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Southeastern Louisiana University
  • Capitol High School

Job Titles Held:

  • Afternoon Teacher
  • Direct Service Worker
  • Teacher Aide
  • Personal Care Assistant
  • Call Center Representative

Degrees

  • Current : Early Childhood Education
    High School Diploma 2010

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