Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals.

  • Retail loss prevention
  • Merchandising knowledge
  • Relationship selling
  • Energetic self-starter
  • Inventory control procedures
  • Team player mentality
  • Outgoing personality
  • Reading comprehension skills
  • Listening skills
  • Strategic planning
  • Documentation and recordkeeping
  • Superb time management
  • Customer- and service-oriented
  • Written and oral communication skills
  • Verbal/written communication
  • Excellent communication skills
  • Dispute mediation
Aftermarket Sales Associate , 03/2017 to Current
The Cook & Boardman Group, LlcErie, PA,
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answer incoming telephone calls to provide store, products and services information.
  • Assist teammates with sales-processing tasks to meet daily sales goals.
  • Retain product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offer product and service consultations and employed upselling techniques.
  • Coordinate activities with other departments to ensure quality customer service.
  • Act as initial contact in addressing customer concerns.
  • Meet merchandise processing standards and maintained organized and accessible work area.
  • Built trusting relationships with customers by making personal connections.
  • Train all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Help average of 100 customers per day by responding to inquiries and locating products.
  • Work with fellow sales team members to achieve group targets.
Human Resources Manager, 11/2013 to 03/2017
BoomtownLexington, KY,
  • Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Held exit interviews and documented information discussed with employees.
  • Formulated corrective action plan through analysis of management feedback and consultation with employee.
  • Worked with HR advisors and HR representatives on establishing consistent hiring practices.
  • Created compensation and benefits structures to align with market conditions and budget demands.
  • Advised management in development of staffing equity plans.
Safety Assistant Manager, 10/1999 to 03/2003
Mercantile Bank CorporationPortage, MI,
  • Conducted trainings for company employees on safety initiatives to comply with federal regulations.
  • Minimized injuries and hazards in regards to all personnel with creation of robust safety programs, policies and procedures.
  • Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
  • Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
  • Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
  • Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
  • Suspended dangerous activities posing active or potential threat to worker health and safety.
  • Collaborated with engineers or physicians to institute control or remedial measures for hazardous or potentially hazardous conditions or equipment.
  • Sampled suspect materials to assess hazards and devise cleanup procedures.
  • Developed and maintained hygiene programs, including noise surveys, atmospheric monitoring and hazardous material management plans.
Customer Service Representative, 07/1997 to 10/1999
American TelecastCity, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Exceeded company productivity standards on consistent basis.
Education and Training
High School Diploma: , Expected in 06/1990
Edwardsburg High School - Edwardsburg, MI
: , Expected in 12/1990
Sister Lake Academy - Edwardsburg, MI,

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Resume Overview

School Attended

  • Edwardsburg High School
  • Sister Lake Academy

Job Titles Held:

  • Aftermarket Sales Associate
  • Human Resources Manager
  • Safety Assistant Manager
  • Customer Service Representative


  • High School Diploma

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