, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals.
Skills
Retail loss prevention
Merchandising knowledge
Relationship selling
Energetic self-starter
Inventory control procedures
Team player mentality
Outgoing personality
Reading comprehension skills
Listening skills
Strategic planning
Documentation and recordkeeping
Superb time management
Customer- and service-oriented
Written and oral communication skills
Verbal/written communication
Excellent communication skills
Dispute mediation
Experience
Aftermarket Sales Associate , 03/2017 to Current The Cook & Boardman Group, Llc – Erie, PA,
Built and maintained relationships with peers and upper management to drive team success.
Answer incoming telephone calls to provide store, products and services information.
Assist teammates with sales-processing tasks to meet daily sales goals.
Retain product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offer product and service consultations and employed upselling techniques.
Coordinate activities with other departments to ensure quality customer service.
Act as initial contact in addressing customer concerns.
Meet merchandise processing standards and maintained organized and accessible work area.
Built trusting relationships with customers by making personal connections.
Train all new sales employees on effective sales, service and operational strategies to maximize team performance.
Help average of 100 customers per day by responding to inquiries and locating products.
Work with fellow sales team members to achieve group targets.
Human Resources Manager, 11/2013 to 03/2017 Boomtown – Lexington, KY,
Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
Managed full-cycle human resource operational activities to maximize HR employee performance.
Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
Held exit interviews and documented information discussed with employees.
Formulated corrective action plan through analysis of management feedback and consultation with employee.
Worked with HR advisors and HR representatives on establishing consistent hiring practices.
Created compensation and benefits structures to align with market conditions and budget demands.
Advised management in development of staffing equity plans.
Safety Assistant Manager, 10/1999 to 03/2003 Mercantile Bank Corporation – Portage, MI,
Conducted trainings for company employees on safety initiatives to comply with federal regulations.
Minimized injuries and hazards in regards to all personnel with creation of robust safety programs, policies and procedures.
Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
Suspended dangerous activities posing active or potential threat to worker health and safety.
Collaborated with engineers or physicians to institute control or remedial measures for hazardous or potentially hazardous conditions or equipment.
Sampled suspect materials to assess hazards and devise cleanup procedures.
Developed and maintained hygiene programs, including noise surveys, atmospheric monitoring and hazardous material management plans.
Customer Service Representative, 07/1997 to 10/1999 American Telecast – City, STATE,
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