advisor ii resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking many opportunities to expand skills while facilitating company growth.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Motivated professional offering years of employee management skills. Which will add value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

  • Presentations and Public Speaking
  • Conflict Management
  • Work Experience Programs
  • Interview Skills Instruction
  • Behavior Counseling
  • Critical Thinking
  • Crisis Intervention
  • Attention to Detail
  • Resource Prioritization
  • Problem-Solving
  • Conflict Management Education
  • Progress Reporting
  • Research Abilities
  • Career Development Techniques Instruction
  • Staff Supervision
  • Peer Counseling
  • Administration Required Reporting
  • Microsoft Office
  • Decision Making
  • Vocational Training
  • Employer Relations
  • Behavior Policy Enforcement
  • Service Oriented
  • Emotional Support
  • Follow Up Interviews
  • Relationship Development
  • Recruitment Participation
Advisor II, 03/2022 to 12/2022
Paragon SystemsAppleton, WI,
  • Coordinated implementation of new technological tools to improve data gathering and trend tracking.
  • Set up new accounts and listed personal, demographic and payment information in system.
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
  • Educated customers about product or service offerings meeting individual needs.
  • Handled inbound telephone calls from interested customers.
  • Maintained and recorded customer information in database.
  • Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Resolved customer complaints by escalating calls to proper department.
  • Broke down objections using friendly, persuasive strategies.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Enhanced customer journey in alignment with service policies and standards, elevating satisfaction and referral rates.
  • Collaborated with management to resolve concerns and problem calls.
Supervisor, 09/2017 to 05/2022
Sunpower Corp.Sacramento, CA,
  • Work was in a group home setting involving individuals with intellectual disabilities.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Assessed company operations for compliance with safety standards.
  • Worked closely with human resources to support employee management and organizational planning.
  • Complied with company policies, objectives and communication goals.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Implemented strategies to take advantage of new opportunities.
  • Provided ongoing training to address staff needs.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
Lead Installer, 02/2013 to 09/2017
U-HaulGlenwood, IL,
  • Inventoried material, tools and equipment to record product on-hand or to be ordered.
  • Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
  • Answered questions and responded to issues to deliver exceptional service to customers.
  • Notified supervisors of faulty operations and defective materials to improve production.
  • Assisted skilled workers with construction projects in rough and finish carpentry phases.
  • Wired equipment while following safe electrical procedures to eliminate risk.
  • Verified installation site health and reported blockages and structural issues according to standardized protocols.
  • Submitted detailed service order ticket upon job completion.
  • Reviewed schedules and work orders to determine supplies and materials for assignments.
  • Performed timely and reliable service in shops and outdoors in variable weather conditions.
  • Mounted and connected mechanical and electrical equipment according to specifications.
  • Conducted routine maintenance on complex systems requiring specific knowledge and expertise.
  • Surveyed job sites to identify positions and locations for equipment.
  • Maintained inventory of supplies, materials and tools to complete work on job sites.
  • Removed systems and fixtures to prepare for replacements.
  • Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
  • Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
  • Utilized facility tracking system to keep accurate records of completed repairs.
  • Tested and troubleshot systems to alleviate potential issues.
  • Created and supported safe work environments to protect company interests and employee health.
  • Inspected service vehicles and notified supervisors of needed repair and maintenance requirements.
  • Trained 50+ team members to meet project quality and efficiency standards.
  • Installed complete systems at new residential and business construction sites.
  • Followed building standards and codes during unit installations.
  • Demonstrated efficiency and dedication to quality by contributing to over 700+ completed jobs.
Manager, 02/2011 to 02/2013
KwikfillCity, STATE,
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Monitored staff performance and addressed issues.
  • Created training modules and documentation to train staff.
  • Recruited and hired qualified candidates to fill open positions.
  • Entered time and attendance logs in preparation for payroll.
Education and Training
GED: , Expected in 02/2011 to Blacklick Valley High School - Nanty Glo, PA
ASE Certifications : Auto Technology And Networking Technology , Expected in 02/2011 to Admiral Peary Vocational Technical School - Ebensburg, PA,

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Resume Overview

School Attended

  • Blacklick Valley High School
  • Admiral Peary Vocational Technical School

Job Titles Held:

  • Advisor II
  • Supervisor
  • Lead Installer
  • Manager


  • GED
  • ASE Certifications

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