LiveCareer-Resume

advisor 11 resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Are you looking to add a Motivated problem solver with superior customer relations skills to your team? I believe that my proven communication skills, Upbeat attitude, and ability to learn and succeed under tight deadlines will make an effective representative of your company.

I am a highly results-oriented individual with over 10 years of experience in customer service . I thrive in team settings and work efficiently to solve customer problems while remaining cool under pressure . The qualities i will bring to your companies team include.

Customer service: I have a great track record of solving all types of customer issues im faced with in an effective and professional manner.

Passion and Motivation: I have a true passion for customers i take pride in assisting and making people happy. I am also highly motivated to progress in my career , very eager to grow and succeed .

I feel confident that I could make a great contribution as a representative with your company. Thank you for your time , and i look forward to hearing from you soon .

Sincerely Jessica S Claire

Skills
  • Problem-Solving
  • Work Experience Programs -Epic System
  • Presentations and Public Speaking
  • [Area of Expertise] Advisor 11
Experience
Advisor 11, 08/2021 to Current
Marshall Retail GroupKenner, LA,
  • Assisted in implementing different workflows and communication processes.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
  • Made outbound calls to obtain account information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Prepared accurate and concise reports, conveying progress, issues and solutions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Provided consultation and training support to clients regarding [Student loan account] operation.
Customer Service Associate, 02/2020 to 04/2021
Northern Tool + EquipmentHickory, NC,
  • Made outbound calls to obtain account information.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Consulted with customers to resolve service and billing issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Set up and activated customer accounts.
Cashier Team Lead, 02/2018 to 01/2020
First Hospitality Group IncToledo, OH,
  • Helped customers find specific products, answered questions and offered product advice.
  • Helped with purchases and signed customers up for rewards program.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Answered customer questions and provided store information.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
  • Performed opening and closing kitchen supervisory tasks with proficient adherence to checklists.
  • Kept front line prepared and stocked for peak periods and encouraged staff to prepare small food batches frequently during slow periods.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
  • Utilized various preparation and cooking methods to create menu items in accordance with recipes.
Guest Service Manager, 08/2011 to 07/2017
McDonald's Fast Food RestaurantCity, STATE,
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Monitored reservations to track incoming parties and special events.
  • Delegated work to staff, setting priorities and goals.
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Built and maintained productive relationships with employees.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Responded to and resolved guest issues or complaints.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education and Training
: Restaurant And Culinary Management, Expected in to Le Cordon College of Culinary - Chicago, IL,
GPA:
  • Food safty and sanitation certfaction

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Resume Overview

School Attended

  • Le Cordon College of Culinary

Job Titles Held:

  • Advisor 11
  • Customer Service Associate
  • Cashier Team Lead
  • Guest Service Manager

Degrees

  • Some College (No Degree)

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