Customer-centric professional with extensive experience increasing customer satisfaction levels and business performance by handling and analyzing complaints while serving as an intermediate between a company and customers. Demonstrated success in managing/organizing business processes and achieving organizational objectives while focusing on efficient service delivery. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Exceptional communicator with strong negotiation, problem resolution and client-needs assessment aptitude. Highly accomplished in consultative selling and ability to
build and maintain relationships.
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