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advanced technical support specialist resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

M

Personable and dedicated Customer Service Representative with extensive experience in cellphone industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Microsoft Windows and Office
  • Customer Service
  • Collaborative Team Player
  • Technical Troubleshooting
  • Multitasking and Prioritization
  • Issue and Resolution Tracking
  • Customer Service Support
  • Troubleshooting Network Issues
  • Attention to Detail
Education and Training
Colorado Technical University Colorado Springs, CO Expected in 06/2025 Bachelor of Science : - GPA :
, Expected in 05/2012 Focused on administrative side of health care. Certified Nursing Assistant Obtained CNA during : Anatomy and physiology - GPA : Medical terminology Nursing concepts Fundamentals of nursing Health Care Administration, GPA: 3.0, high school Focused on basic nursing care, medical terminology, patient care as well.
University of Phoenix Tempe, AZ Expected in : Health Administration - GPA :
  • Transferred to different college
Experience
Comoto - Advanced Technical Support Specialist
Katy, TX, 01/2018 - Current
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Developed and managed third-tier resolution process to resolve issues originating from customer retention team.
  • Handled over 40 technical support phone calls daily.
  • Provided excellent customer service using soft skills and proper communication
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Fat Cats - Key Holder
Mesa, AZ, 12/2016 - 12/2017
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Albany International Corporation - Customer Service Representative
Saint Stephen, SC, 11/2012 - 05/2015
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Braums Ice Cream And Dairy - Certified Trainer
City, STATE, 11/2007 - 03/2011
  • Devised skills assessments to measure performance and comprehension of program materials.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Organized supporting materials, tracking documents and related equipment.
  • Tracked participant attendance, contributions and progress according to objectives.
Accomplishments
  • Working knowledge of anatomy, physiology, asepsis technique and specimen processing
  • Familiar with medical terminology, first-aid and safety
  • Special talent for instructing patients about procedures
  • Thorough understanding of centrifugation and specimen containment
  • Skilled in Multitasking and Customer Service
  • Stock Merchandise Knowledge
  • Work Experience
  • Phlebotomist , CSL Plasma
  • Venipuncture
  • Knowledgeable in the use of standard phlebotomy equipment such as tourniquets, vaccutainer tubes, and butterfly needles and centrifuge with set up
  • Able to allay patient fears and elicit collaboration
  • Communicated with patients and staff to provide information regarding status of donation
  • Followed established policies and procedures set by federal and company
  • Customer Service , Xerox
  • Clear communication skills aimed at understanding customers’ needs and providing corresponding services
  • Provides solutions to customers technical issues
  • Answered phones and multitasks with several different programs
  • Used active listening skills
  • Proficiency in computer skills such as typing 50 WPM
  • Capable to remain calm and efficient in stressful situations
  • Certified Trainer, Braums
  • Clear communication skills aimed at understanding customers’ needs and providing corresponding services
  • Focused on “great service beats fast service” directive
  • Demonstrated ability to analyze problems or adverse situations in a bid to provide well-placed customer services
  • Provided clear and precise training to new employees as well as taught effective communication

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Resume Overview

School Attended

  • Colorado Technical University
  • University of Phoenix

Job Titles Held:

  • Advanced Technical Support Specialist
  • Key Holder
  • Customer Service Representative
  • Certified Trainer

Degrees

  • Bachelor of Science
  • Focused on administrative side of health care. Certified Nursing Assistant Obtained CNA during
  • Some College (No Degree)

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