Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Results-focused Tax professional with strength in performance delivery, accounting and taxation. Proactive leader with strengths in communication and collaboration's. Self Driven, have strong work ethic, adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Accounting
  • Strong interpersonal skills
  • Data collection
  • Financial analyst
  • Managing
  • Mentoring
  • Negotiation
  • Quality
  • Retail
  • Tax
  • Project management
  • Microsoft PowerPoint
  • Microsoft Excel
  • Leadership
  • Team management
  • Reliable and trustworthy
  • Friendly, positive attitude
07/2019 to 01/2020 Advanced Tax Analyst Avx | Myrtle Beach, SC,
  • Tax services given to the individual professional of client organization travelling to UK (to and from).
  • Complete process of data collection and processing through different stages and provide a accumulated profile of individual client to the further taxation process.
  • Collecting of the information of the client from the UK team and setting them up over the different tools of EY.
  • Managing the communication with the clients through emails and notifications about the required data gathering, and further process.
  • Arranging and handling the calls with the client for clarifications if needed from both the sides.
  • Tax Notices handled, sent by Her Majesty of Revenue and Customs (HMRC).
  • Managing the calls with the HMRC with regards to closure of Notices.
  • Forwarding and Informing about the same notices to the clients and making sure its with.
  • Receive final Tax document from Tax team and to have it reviewed from the client for the data and final results.
  • File it to HMRC after the approval from the client.
  • Collected and analyzed data to evaluate operational issues and make process improvement recommendations.
  • Coordinated and conducted special analytical studies and projects to improve programmatic operations.
  • Delivered best-in-class tax compliance advice and technical support to business departments and executive management to verify adherence to regulatory tax obligations.
09/2015 to 03/2016 Tax Associate EY | City, STATE, India
  • Prepared tax return documents for clients.
  • Collaborated with tax team on various areas such as planning, client interaction and special tax projects.
  • Conducted research and compiled backup documentation.
  • Counseled clients on tax planning aspects by explaining laws regarding areas such as estate tax and gift tax.
  • Managed 2 accounting personnel handling needs of more than 2 tech clients. (Australian)
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Strategized plans to help clients reduce liabilities and maximize deductions in future tax periods.
  • Collected detailed information and required paperwork from clients to complete tax returns.
  • Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Responded to state and federal tax notices by preparing written responses or tax return amendments.
  • Managed deliverables such as tax returns, extensions and tax planning calculations.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Helped clients integrate new tax software with accounting software.
  • Analyzed information and assessed liabilities and deductions according to relevant tax code.
  • Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
  • Stored copies of completed returns and related documents according to company procedures and business regulations.
08/2014 to 07/2015 Officer Technical Cash TESCO | City, STATE,
  • Taking calls and handling the tickets raised by the UK Tesco stores.
  • Resolving the routine cash flow issues of Tesco UK stores through calls.
  • Direct support to UK colleagues with regards to issues in the stores for financial reports.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Managing the records of the products coming in and it gets delivered to the customer (Not directly in contact with the customers).
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained composure and patience in face of difficult customer.
  • Mentored and coached junior level Technical Support Reps.
  • Work Experience 1 Company Name.
  • Assessed customer needs and upsold products and services to maximize special days (Xmas) sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Exceeded company productivity standards 85% on consistent basis, handling more than 90% of quota each day.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Worked with Store managers to develop customer service improvement initiatives.
  • Answered customer questions and addressed concerns, resulting in 90% reduction in complaint calls.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
02/2013 to 06/2014 Transaction Processing Officer Mphasis | City, STATE,
  • Client A major UK Financial firm Process Opal Project location Bagmane Tech Park, Mahadevpura, Bangalore Responsibilities.
  • Preparing Quotations based on the cases received.
  • Worked with third-party vendors to address and clear loan closing requirements.
  • Conveyed acceptance or rejection to customers by mail, telephone or in person.
  • Organized, filed and maintained customer, department and regulatory loan records.
  • Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
  • Submitted completed loan applications, including recommendations for underwriting approval or denial.
  • Examined and verified information in loan application and closing documents.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
  • Prepared and delivered loan documents to title and escrow teams.
  • Checked applicant credit, personal references and employment histories.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Education and Training
Expected in 2012 BBA | Finance Karnataka Arts Science College, Dharwad, GPA:
  • National level management fest on finance debate winner
  • Completed continuing education in Finance
  • 3.1 GPA
  • Major in finance
  • Ranked in Top 10% of class
  • Minor in business management
Expected in 05/2007 High School Diploma | LNMS Salkani, Salkani, GPA:
Expected in 05/2009 Pre University Course | Commerce And Accounting MES CHAITANYA PU COLLEGE, Sirsi, GPA:
  • 2.8 GPA
  • Promoted from Tax associate to Advanced Analyst, in less than 12-months
  • Recognized as Employee of the year 2019 for outstanding performance and team contributions.
  • Gmat With the score of 500
Additional Information

Address: 2855 Jordan Ave S, Apt 307

Minnetonka, MN 55305

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School Attended

  • Karnataka Arts Science College
  • LNMS Salkani

Job Titles Held:

  • Advanced Tax Analyst
  • Tax Associate
  • Officer Technical Cash
  • Transaction Processing Officer


  • BBA
  • High School Diploma
  • Pre University Course

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