Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Verifying eligibility
  • Assisting patients
  • Checking patient details
  • Documenting changes
  • Obtaining payments
  • Computer skills
  • Decision-making
  • Problem resolution
  • Coordinating charts
  • Arranging paperwork
  • Recording histories
  • Medical billing
Experience
Admitting Representative, 11/2020 - Current
Ahmc Healthcare Inc. Whittier, CA,
  • Checked patient information and insurance coverage.
  • Coordinated patient paperwork and charts.
  • Determined charges and collected co-pays.
  • Completed registrations for laboratory work, surgical procedures and radiology.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Interviewed and registered hospital patients upon admission, verified patient identity, confirmed patient demographics, obtained electronic consent and entered data in hospital billing portal.
  • Greeted and admitted patients and visitors for in-patient and out-patient surgeries, testing and procedures and communicated policies and gave directions to proper clinical or waiting area.
  • Mastered hospital computerized systems, efficiently entered, monitored and tracked computerized data and mentored other hospital team members in technology use.
  • Addressed patients and visitors professionally, efficiently and empathetically, demonstrated warm, approachable demeanor and kept waiting area orderly, presentable and inviting.
  • Discharged patients and collected patient-related payments, including insurance co-pays and payment deposits.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
  • Completed claims forms for different types of appointments.
  • Kept office spaces well-stocked with administrative supplies.
Teller, 12/2018 - Current
The Cooperative Bank Of Cape Cod Marstons Mills, MA,
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Directed specific questions to appropriate branch personnel.
  • Entered member transaction data into online banking software.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Kept teller window areas clean, organized and fully stocked.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Entered transactions into computer and issued customer receipts.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Explained bank services, financial products and applicable fees to customers.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Researched account information regarding loans and deposits.
  • Took on additional shifts during busy periods to minimize staffing shortages.
Ocular Recovery Technician, 05/2017 - 03/2018
Donor Network Of Arizona City, STATE,
  • Charting
  • Wrap surgical trays
  • Draw blood
  • Upkeep with the stockroom
  • Clean: Mop and sanitize floors
  • Spin down blood and put in transfer tubes
  • Phone calls (hospitals and medical examiners)
  • Surgically recovering corneas for transplant
  • Prepare paperwork following recovery for transplant of the organs
  • Send faxes (hospitals, EMS, and medical examiners)
Education and Training
: Nursing, Expected in
-
Maricopa Community Colleges - Paradise Valley Community College - Phoenix, AZ
GPA:
: Nursing, Expected in
-
Northern Arizona University - Flagstaff, AZ
GPA:
Associate of Arts: Nursing, Expected in
-
Maricopa Community Colleges - Glendale Community College - Glendale, AZ
GPA:
High School Diploma: , Expected in 05/2016
-
Cactus High School - Glendale, AZ
GPA:

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School Attended

  • Maricopa Community Colleges - Paradise Valley Community College
  • Northern Arizona University
  • Maricopa Community Colleges - Glendale Community College
  • Cactus High School

Job Titles Held:

  • Admitting Representative
  • Teller
  • Ocular Recovery Technician

Degrees

  • Associate of Arts
  • High School Diploma

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