Notify patient & when possible collect financial liability for elective procedures & document all interactions.
Contact all discharged patients to attempt collection of financial liability & document all interactions.
Research payment records of all non-paying patients with liabilities, utilizing system records and report
Interview patients for pre-admission or admission to the hospital, collecting personal, demographic and
Enter complete data into the information systems & review for accuracy per department, local, regional, &
Affix identification bracelet to the patient's wrist.
Understand & abide by the HIPAA regulations and Compliance.
Provide up-to-date information concerning admission & hospital practices & administrative procedures per
Evaluate & attempt to resolve/refer public & patient concerns as they arise.
Facilitate the timely admission of patients throughout the hospital by coordinating patient information w/
the physicians, Emergency Room, Clinic Departments, House Nursing Supervisor, Patient Care Unit Staff, &
outside Care Coordinators per local policy.
Facilitate appropriate bed assignments & communicates information to staff.
Maintain accurate record of cost share status of all patients with liabilities, utilizing revenue tracking system
as determined by management.
Obtain appropriate signatures on permits & consents per California Hospital Association (CHA) consent
Prepare related admission paperwork in advance to facilitate a timely admission process.
Assemble & coordinate admission materials to create a comprehensive admission package.
Receive, document, secure & release patient valuables according to Procedure as appropriate.
Initiate membership records on all newborns per local policy.
Distribute admission materials to proper locations.
Participate in problem-solving as needed to assure organizational revenue targets & customer satisfaction.
Escort or arrange for patient escort to assigned room or area per local policy.
Answer phones in a professional, courteous & positive manner promoting excellent customer relations when
providing information/directions to physicians, staff & public.
Work in a team environment continually enhancing required skills through scheduled training sessions or