LiveCareer-Resume

Admissions Specialist Ii resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Self started, quick learner, positive, upbeat Customer service specialist brings more than 30 years of customer care experience in fast-paced call center and office settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Well versed in privacy and confidentiality of customer's personal information. Motivated team player committed to contributing to company success goals.

Skills
  • Reliable and trustworthy
  • Organization
  • Multitasking
  • Conflict resolution
  • Microsoft Office
  • Critical thinking
  • Basic Math
  • Relationship building
  • Data management
  • Analytical
  • Planning
  • People skills
  • Clerical
Education and Training
Maui Community School For Adults Kahului, HI Expected in 06/1986 High School Diploma : - GPA :
Experience
Avera Health - Admissions Specialist II
Redwood Falls, MN, 12/2016 - Current
  • Helped patients with admissions process and adhered to state and federal laws.
  • Handled insurance claim duties and verified that each met standards of admissions.
  • Participated in health fairs to raise awareness of organization's mission and services.
  • Spoke to patients upon arrival to determine if personal data or insurance information had changed.
  • Managed patient appointments, check-in procedures and invoices.
  • Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
  • Met needs of physicians and other treating team members with timely retrievals of patient medical records.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Midwest Health - Administrative Assistant
Overland Park, KS, 11/2015 - 11/2016
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Maintained inventory in supply closet to prevent shortages.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Directed customer communication to appropriate department personnel.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Controlled building access by supplying key cards to employees and visitors.
A Place For Mom - Customer Service Coordinator
Potomac, MD, 10/2013 - 11/2015
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints via phone in a call center.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Monitored documentation procedures to maintain consistent policies and current records.
  • Developed and implemented strategies retain customers and drive loyalty.
  • Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems.
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Established quality standards for service team members and evaluated progress.
  • Maximized revenue by proactively building and managing key customer relationships.
  • Consulted with customers regarding needs and addressed concerns.
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Consistent on top rank metrics
  • Promoted from to admissions specialist I to Admissions specialist II, in less than 12-months.
  • Recognized as Employee of the month, on first month of employment for outstanding customer care and team contributions.
  • Top percentile in Press Ganey survey
  • Voted and received highest award for performance in willingness to help co-workers succeed and customers satisfaction.

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Resume Overview

School Attended

  • Maui Community School For Adults

Job Titles Held:

  • Admissions Specialist II
  • Administrative Assistant
  • Customer Service Coordinator

Degrees

  • High School Diploma

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