A highly motivated, results focused sales specialist with six years of experience in the education industry. Looking for a
career change that will utilize my leadership, organizational, and communicative skills to further benefit the company, my
teammates, as well as myself. Possess successful team building capabilities and excellent presentation and customer
service skills. Demonstrated record of persuasive communication and assertive negotiation with strong abilities to close
the deal. Motivated individual with demonstrated proficiency in listening to clients' needs, and formulating the tactical
action plan to achieve results. Constantly explores opportunities to further elevate customer loyalty and boost revenues.
Known for honesty, integrity, and genuine passion for achieving goals for myself and others. Superior interpersonal
dynamics interface seamlessly with others from all levels, backgrounds and cultures. Respected for maintaining a
professional and positive demeanor, regardless of the situation.
MS Office proficient
Cheerful and energetic
Superior communication skills
Effective team player
Dependable and reliable
Spirit of Kaplan recipient 2012
Outstanding community volunteer representative, Security Service Federal Credit Union 2006 and 2008
Top Member referrals, Security Service Federal Credit Union, 2006 Placed first in the district March and September.
Top five in February.
Top Member referrals, Security Service Federal Credit Union, 2005.
Placed first in the district for months August, and
05/2008 to Current
Admissions SpecialistKaplan University － Fort Lauderdale, Florida
Counsel prospective students through the Admissions process and facilitate the collection of all required
Admissions documents relevant to the first term start.
Conduct interviews and evaluate each prospective student based on his/her needs, desires, interests, qualifications,
motivations, and commitments.
Convey only accurate, independently verifiable information in the proper context to enable applicants to make
well-informed decisions to attend Kaplan University.
Adhere to, and comply with all applicable corporate, state and federal regulatory rules and policies for Admissions as
prescribed by Kaplan University and the Department of Education.
maintain continual contact with the student, providing
the highest level of customer service throughout their journey at Kaplan.
Provide accurate and timely information regarding academic programs, application and enrollment procedures and
requirements as well as any admissions related information to the student.
03/2005 to 05/2008
Loan OfficerSecurity Service Federal Credit Union － Colorado Springs, Colorado
Managed day to day operations of the credit adjustment department; handling customer questions, concerns and
complaints, while attaining a department delinquency well below industry standards
- Serviced the credit and non-credit financial needs of existing clients, maintaining a positive relationship to enhance
- Worked with dealers to maintain account relationships
- Manager in training: such duties involve opening and closing registers approving overrides, assisting in the training of
new cashiers, Monitoring cash limits, making supervisory decisions, scheduling lunch breaks, and ensuring quality
customer service at all times.
Responsible for cash/checking deposits, processing loan payments, opening accounts, getting direct deposits
accounts, and activating atm/debit cards.
Accepted and processed credit card and loan applications, opened and closed accounts, increased cross-selling and
consulted sales of financial products.
Maintained up to date knowledge of banking services and products.
01/2003 to 03/2005
Assistant ManagerFoot Locker － Colorado Springs, Colorado
Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts.
Planned and prepared work schedules and assigned employees specific duties.
Kept records pertaining to purchases, sales, and requisitions.
Examined products purchased for resale and received storage to determine condition for product item.
Examined merchandise to ensure that it is correctly priced, displays and functions as advertised.
Inventoried stock and records when inventories dropped to a specific level.
Listened and resolved customer complaints regarding service, products, and personnel.
Kept records of employees' work schedules and time cards
- Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote
Coordinate sales promotion activates and prepared merchandise displays and advertising copy.
Prepared sales and inventory reports for management and budget departments.
Assisted sales staff in completing complicated and difficult sales.
Education and Training
Bachelor of Science: Business AdministrationKaplan University － Fort Lauderdale, FLBusiness Administration 3.2
Associate of Arts: BusinessPikes Peak Community College － Colorado Springs, ColoradoBusiness 3.0
High School DiplomaCoronado High School － Fort Lauderdale, Colorado3.7
academic, advertising copy, atm, banking, budget, cash receipts, closing, communication skills, credit, clients, customer service, debit, Dependable, financial, inventory, MS Office, negotiator, personnel, policies, promotion, quality, reconciling, selling, sales, scheduling, supervisory, team player