admissions representative specialist resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Organized & dependable candidate with over 8 years of experience in Customer Service/Data Entry. Excellent reputation for resolving problems and improving customer satisfaction, with a willingness to take on added responsibilities to meet team goals.

  • Sales
  • Scheduling
  • Data Collection
  • Appointment Setting
  • New Hire Orientation
  • Spreadsheets
  • Prospecting Clients
  • Excellent Interpersonal Skills
  • Networking abilities
  • Experience in sales
  • Inbound and outbound calls
  • Data Mining
  • Recordkeeping
  • Participant screening
  • Client Engagement
  • Coding participant data
  • Data verification
  • Telephone etiquette
  • Collaboration
  • Customer Service
  • Microsoft Office
  • MS Office
Work History
Admissions Representative Specialist, 06/2018 to 06/2020
Freeman Health SystemCarthage, MO,
  • Verified patient details and insurance coverage and collected co-pays.
  • Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
  • Arranged forms and charts for each patient.
  • Calculated collectible amount due for procedures.
  • Registered patients for labs, surgeries and radiology.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Facilitated communication between patients and various departments and staff.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
Licensed Business Development Specialist, 03/2015 to 05/2018
Northwell HealthBrewster, NY,
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Came up with detailed plans to enhance sales management and prioritize long-term business goals.
  • Used CRM to handle current portfolio and prospective leads.
  • Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
  • Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
  • Networked among local business and community organizations to develop leads and generate business.
  • Brought in new accounts through successful networking strategies and promotional approaches.
  • Negotiated, prepared and signed contracts with clients.
  • Compiled product, market and customer data to generate informed sales and profit projections.
  • Tracked sales calls in database for relationship management.
  • Met with current clients to assess needs and develop improvement plans.
  • Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
  • Expanded business through effective network development, identifying new and prospective clients.
  • Communicated with leadership teams by spearheading regular meetings to discuss objectives.
  • Tracked weekly sales to develop corrective action planning reports.
  • Negotiated contracts and closed sales with new and existing clients.
  • Arranged potential client contacts, cultivated relationships and followed through all service needs.
Substitute Coordinator / Payroll Specialist, 05/2012 to 03/2015
Penmac Staffing Services Inc.City, STATE,
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Completed bi-weekly payroll for 160+ employees.
  • Monitored front areas so that questions could be promptly addressed.
  • Recruited, hired, trained and supervised staff of 160+ and implemented mentoring program that offered positive employee engagement.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
Patient Care Associate, 08/2009 to 05/2014
Ernest & Obera GeorgeCity, STATE,
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Performed patient mobility services by turning, lifting, moving and repositioning patients.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Monitored and assisted residents through individual service plans.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Administered medication as directed by physician.
  • Provided adjunct care by administering enemas, douches, nonsterile dressings and heat treatments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Collaborated with patients, families and physicians to provide emotional support and answer any questions regarding patient medical care.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Developed rapport to create safe and trusting environment for care.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
  • Scheduled and accompanied clients to medical appointments.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with patient transfers and ambulation.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Maintained clean, safe and well-organized patient environment.
  • Restocked pharmacy and unit supply by discarding expired items and ordering new supplies.
Associates: General Studies, Expected in to Crowder College - Neosho, MO
High School Diploma: , Expected in to Neosho High School - Neosho, MO,

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Resume Overview

School Attended

  • Crowder College
  • Neosho High School

Job Titles Held:

  • Admissions Representative Specialist
  • Licensed Business Development Specialist
  • Substitute Coordinator / Payroll Specialist
  • Patient Care Associate


  • Associates
  • High School Diploma

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