LiveCareer-Resume

admissions representative resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Profile

I am a results-oriented Operations and Customer Service Leader, providing direction and influencing action related to policy and procedure, in order mitigate risk. I am also a highly motivated self-starter, who is consistently recognized for achieving and maintaining high standards of performance. Articulate, with an inquisitive mind, I am always seeking new and innovative ways of doing things. Proficient in training and coaching aimed at developing knowledgeable teams, communicating well at all levels and an active team player who is dependable, thorough, organized and able to multi-task effectively and efficiently, working well under pressure and able to work within tight deadlines while exhibiting excellent relationship management, and problem solving skills are just some of the characteristics that you I look to bring to this industry-leading information technology company.

Qualifications
  • Mac
  • Windows 3.0, 95, 98, 2000, XP, Vista, 8, 10
  • Microsoft Office Suite
  • Strong communication skills
  • Cloud computing
Education
Bellevue University Bellevue, Nebraska Expected in B.B.A : Business Enterprise and Essential Management Skills, pending - GPA : Business Enterprise and Essential Management Skills, pending
Kingsborough Community College Brooklyn, NY Expected in 2007 Associate of Applied Science : Business Administration - GPA :

Business Administration

3.8 GPA

Member of the Caribbean Club, Accounting Society, Scepter Newspaper (photographer) and Foreign Language Club

President of the International Students' Union, Society for the Advancement of Management (S.A.M.) and the Business Society.

Member of the Phi Theta Kappa International Honor Society

Experience
Bemidji State University - Admissions Representative
Bemidji, MN, 07/2015 - Current

•Conducts face-to-face or personal interviews, telephone interviews and e-mail correspondence to identify high school and adult student prospects to determine their educational needs, concerns and interests.

•Responsible for facilitating orientation and Registration day activities.

•Closely assists and mentors students through the Admissions process.

•Ensures compliance with applicable policies and procedures, laws and regulations.

•Verbally communicates approved presentations to promote programs to prospective adult and high school students.

•Actively generates referral business to help maintain department goals.

•Participates in school retention efforts by maintaining productive contact with active students through to graduation.

•Actively participates in special recruiting promotional activities.

Butler Technical Group - Teller Coordinator
FL, State, 08/2012 - 06/2015
  • Provide supervisory oversight to the Teller line while handling multiple sales, service, and operational responsibilities.
  • Deliver In-the-Action coaching and feedback to Teller teammates on various aspects of their job performance, and support the coaching and leadership delivered to Tellers by Branch Managers.
  • Lead the Teller line to achieve excellence by providing industry-leading service and influencing the acquisition, growth, and deepening of relationships we have with clients.
Super Service Today - Customer Account Executive
Newton, MA, 06/2011 - 08/2012
  • Provide expert quality service to Comcast customers in properties under bulk agreements.
  • Responsible for sales upgrades, billing support, retention and three (3) product technical support for Comcast video, high speed internet and digital voice problems via phone, email and/or instant messaging.
  • Troubleshooting of hardware and software issues and communicating with helpdesk to resolve complex issues.
  • Offer technical assistance to ensure a positive customer experience while ensuring adherence to the Comcast Quality Experience (CQE).
Sagicor Group Jamaica - Customer Service Representative
City, , Jamaica 2009 - 04/2010
  • Create, maintain and troubleshoot Client E-Service accounts, provide clients with general policy details, continuously retrieve and update biographical information, process paperwork for financial transactions submitted by branches to the Head Office, in order to facilitate check preparation, provide medium for verbal and written correspondence to clients on the behalf of other Customer Service Departmental Units, execute in-depth investigations and prepare documented reports for client queries.
Affiliations

Young Professionals of Fort Myers - Estero - Cape Coral

Southwest Florida Diversity Council

Southwest Florida Professionals - Naples . Bonita Springs . Fort Myers

Women In Business- Greater Fort Myers Chamber

The Greater Fort Myers Chamber of Commerce Professional Networking Group

Skills

Billing, Coaching, Customer Service, Financial Advisory, Leadership, Quality Assurance, Sales, Supervisory, Technical Support, Troubleshooting

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Resume Overview

School Attended

  • Bellevue University
  • Kingsborough Community College

Job Titles Held:

  • Admissions Representative
  • Teller Coordinator
  • Customer Account Executive
  • Customer Service Representative

Degrees

  • B.B.A
  • Associate of Applied Science

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