Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor. Natural ability to promote products and build rapport through listening and communication skills. Diversified skills include client relations, human resources, recruiting, project management, and administrative support. Excellent phone and digital communication skills.
- Computer proficient
- Microsoft Office
- Results-oriented
- Operations management
- Productive
- Training and development
- Client-focused
- Customer Service
Frontenac, KS, 09/2014 - 2016
- Represent the institution in a positive manner by acting as first point of contact Guide school applicants through the application and admission process by helping them to assess their skills, education and career goals Provide prospective students with general information on registration, program selection and academic requirements Connect with prospective students by answering incoming phone calls, and responding to Web inquires Evaluate the applicant's qualifications, past experiences and objectives.
- Explain academic programs and answer any inquiries regarding applications, enrollment, courses and financial aid.
- Record information into database and follow-up with applicants to update statuses and answer any new questions Enroll students by punching in information in college or university databases Assist students in applying for financial aid.
Chandler, AZ, 02/2014 - 09/2014
- Ensure our mission of providing world-class customer service to all customers is met Review and approve customer escalations and ensure identification of most cost effective resolution Develop relationships with key customer contacts, sales management and internal teams Provide ongoing leadership and motivation resulting in employee development, personal job satisfaction, and retention.
- Communicate on an ongoing basis with the manager regarding key department activities.
- Filing and maintaining customer files.
- Recruited and conducted structured interviews to fill open positions within the center Meet established KPI's Filter and review completed candidate profiles, resumes and evaluate applicants work history, education and training, job skills, and personal qualifications against open requirements.
- Consult with SBU and Ops manager regarding hiring processes and other HR matters.
Charlotte, NC, 05/2013 - 02/2014
- Monitors priorities in processing work and calls and shifts workers to ensure timely resolution Tracks and monitors staffing numbers and makes appropriate recommendations.
- Forecasts the volume of client contacts.
- Uses forecasts to create schedules that will meet metric requirements and departmental goals.
- Manages the workers' queue designations, in both the workflow and the phone systems, based on workers' skill levels and to ensure proper task focus.
- Creates Intra-day, End-of-day, weekly and monthly reports that review daily production statistics, analyzes trends, identifies opportunities, and provides reasons for missed KPI's (Key Performance Indicators).
Superior, WI, 11/2005 - 11/2009
- Scheduled and conducted monthly meetings using Microsoft Power Point Prepared all written communications Answered a great quantity of telephone calls in a professional manner daily Exercised computer use, transferring calls and taking messages daily Analyzed emergency action messages, and recommended solutions Develop and supervise preparation of logistics, programming plans, and general support.
City, STATE, 11/2005 - 11/2009
- Tracked budget and submitted quarterly reports to Headquarters Monitored preparation, negotiation, coordination, and maintenance support Captured $800K in reimbursable Provided training to 60 Functional Area Agreement Coordinators Reduced update time by 80%.
academic, budget, computer use, client, customer service, databases, database, Filing, financial, focus, Functional, hiring, HR, leadership, logistics, meetings, Microsoft Power Point, Monitors, negotiation, phone systems, processes, programming, sales management, staffing, statistics, structured, taking messages, telephone, phone, employee development, workflow, written communications
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Job Titles Held:
- Admissions Representative
- Customer Care Supervisor
- Workforce Manager
- Logistics Planner
- USAF Support Agreement Manager
Degrees
- Bachelors of Business Administration
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