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Admissions Representative Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Dedicated and focused Administrative Assistant who excels at prioritizing and completing multiple tasks simultaneously and following through to achieve project goals. Resourceful and accomplished with extensive office operations and personnel organization expertise. Team player and hard worker with knowledge of MS suit as well as other programs, filing, and data entry (85 WPM). Focuses on driving productivity by leveraging strong front office management skills while maintaining strong working relationships with all team members and clients.
Skills
  • Accounts receivable
  • Billing
  • Clerical
  • Customer service
  • Customer Service Training
  • Email
  • Faxing
  • Faxes
  • Fax
  • Financial
  • Forms
  • Insurance
  • Inventory
  • Marketing
  • Meetings
  • Excel
  • Microsoft Office
  • Office
  • Newsletters
  • Personnel
  • Phone system
  • Policies
  • Progress
  • Receiving
  • Receptionist
  • Sales
  • Scheduling
  • Phone
  • Websites
Experience
02/2018 to 12/2018
Admissions Representative Munson Medical Center Houghton Lake, MI,
  • Interviews in-coming patients for medical, psychiatric, and/or hospital care to obtain demographic information, authorizations for treatment, and related information and consent.
  • Prepare and process all admitting forms relating to patient admission.
  • Verify insurance and other eligibility criteria.
  • Prepare documents on clinical information for appropriate treatments.
  • Communicate patient rights, billing and payment procedures to patients or their families.
  • Receptionist duties such as: maintaining patient check-in, answering/transferring incoming phone calls, faxing/requesting physician orders.
  • Schedule patient follow-ups.
  • Update/maintain patient EMR.
12/2016 to 01/2018
Office Manager/Dispatcher Willscot Corporation Miami, FL,
  • Coordinate dispatch board.
  • Debrief field personnel of each call.
  • Determine and assign the level of priority of each call and schedule accordingly.
  • Maintain manager on-call schedule.
  • Participate in manager on-call rotation for weekends/nights.
  • Customer surveys/satisfaction calls.
  • Retrieve and process customer payments over the phone.
  • Handle all customer complaints.
  • Schedule service appointments and regular maintenance.
  • Schedule and prepare for department meetings.
  • Confer with customers to set up appointments, answer questions, and address issues and requests for service.
  • Handle all inquiries and issues from field personnel throughout the day.
  • Tracking and scheduling return visits for all incoming material.
  • Maintain inventory of office supplies.
  • Process warranty information for all equipment installations.
  • Work with surrounding townships for permits and inspections.
  • Weekly and Monthly excel sheet reports to track jobs in process and sales.
  • Assisted in creating marketing material (pamphlets, newsletters, etc.).
  • Run social media/websites for company.
  • (Facebook, Home Advisor, etc.).
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Prioritized project components and organized scopes.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Edited documents for grammar, clarity, content and formatting.
  • Selected various graphics to accompany written material.
  • Selected cover art, fonts and designs to appeal to target demographics.
04/2016 to 12/2016
Member Solutions Specialist Premier Federal Credit Union Harrisburg, NC,
  • Licensed insurance agent - maintained/adjusted member policies.
  • Sold/quoted new insurance policies.
  • Empowered to handle and deescalate member complaints.
  • Clerical duties such as mailing documents to members, sending/receiving faxes, etc.
  • Facilitate the financial security of the members.
  • Interact with members on multiple channels of communication: Phone system, email, fax, web channels, etc.
  • Handling of member billing questions & disputes.
  • Regular use of Microsoft Office.
  • Setting proper expectations for members on what to expect with services/billing.
  • Scheduling follow-ups for member resolutions.
02/2013 to 01/2016
Department Coordinator Health Alliance Of Hudson Valley Warwick, NY,
  • Cross-trained for multiple departments.
  • Coordinate dispatch board.
  • Debrief field personnel of each call.
  • Determine and assign the level of priority of each call and schedule accordingly.
  • Maintain on call schedule.
  • Participate in Manager on-call rotation for weekends/nights.
  • Customer surveys/ satisfaction calls.
  • Training of new department customer service representatives.
  • Handling of all customer complaints for the department.
  • Schedule service appointments and regular maintenance.
  • Analyze information and evaluate results to choose the best course of action.
  • Schedule and preparation for department meetings.
  • Confer with customers in to set up appointments, answer questions, address issues and requests for service.
  • Handle all inquiries and issues from field personnel throughout the day.
  • Complete weekly time card and crew day reports of field personnel.
  • Assist field personnel in ordering material from vendors.
  • Handle consignment accounts with vendors.
  • Tracking and scheduling return visits for all incoming material.
  • Providing adequate information for accounts receivable department on vendor invoices.
  • Process warranty information for all equipment installations.
  • Work with surrounding townships for permits and inspections.
  • Weekly and Monthly excel sheet reports to track work in progress and sales.
Education and Training
Expected in
High School Diploma:
West Orange Stark High School - Orange, TX
GPA:
Expected in
Customer Service Training Certification:
Delaware County Community College - Morton, PA
GPA:
J.M. Oliver Inc Character First award: Availability - Making my schedule secondary to those I serve J.M. Oliver Inc Character First award: Joyfulness - Maintaining a positive attitude even when faced with unpleasant conditions
References
REFERENCES Donna Wittman (former supervisor) 610-638-5772 Jennifer Pry (former co-worker) 484-995-6377 Bill McVean (former supervisor) 610-633-5812 Scott Wilson (former co-worker) 610-496-8032

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Resume Overview

School Attended
  • West Orange Stark High School
  • Delaware County Community College
Job Titles Held:
  • Admissions Representative
  • Office Manager/Dispatcher
  • Member Solutions Specialist
  • Department Coordinator
Degrees
  • High School Diploma
  • Customer Service Training Certification

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