admissions representative resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview
To obtain a diverse and challenging full time position within a professional company where I can utilize my skills and continue career development by expanding my influence, coordination and knowledge.
Core Strengths
  • Microsoft Windows, Microsoft Office Suite, PowerPoint, Lodestar, Peoplesoft, Access, SAP, CCS, Dimensions, Siebel, Ercot, GL Inquiry, Maximo, Quickbooks, CRM, EPIC, CNA.
  • CPR Certification, Training, Supervisor, Mentored, Human Resource functions, Copier Machine, Scanner, Computer, Fax.
Educational Background
Texas Woman's University Houston, Texas Expected in 2012 MBA : Business Administration - GPA :
University of Phoenix Houston, TX Expected in June 2010 Bachelor of Science : Business Management - GPA :
Work Experience
Munson Medical Center - Admissions Representative
Petoskey, MI, 05/2015 - Current
  • Conducts face-to-face or personal interviews, telephone interviews and e-mail correspondence to identify high school and adult student prospects to determine their educational needs, concerns and interests Responsible for facilitating orientation and Registration day activities Closely assists and mentors students through the Admissions process Ensures compliance with applicable Company policies and procedures, laws and regulations.
  • Verbally communicates approved presentations to promote programs to prospective adult and high school students Actively generates referral business to help maintain Company goals and Participates in school retention efforts by maintaining productive contact with his/her active students through graduation, and Career Fairs.
Dominion Enterprises - PA Call Center Representative
Irvine, CA, 10/2014 - 05/2015
  • Consistently supports the hospitals customer satisfaction standards, the mission, vision, and values of HCHD Responsible for the complete and accurate processing of appointment scheduling, pre-registration, eligibility screening, insurance verification, pre-authorization, and financial counseling Receives incoming phone calls for clinic appointments from patients, nursing staff, and physicians.
  • Responsible for scheduling, updating, or canceling patient clinic appointments. Pre-registers patient during scheduling process Obtains patient demographics, insurance, eligibility, and financial responsibility information in order to complete accurate registration Contacts physicians, clinics, and or insurance companies to obtain benefit verification or procedure/visit referral authorization.
East West Bancorp, Inc. - Quality Control Representative
Walnut, CA, 05/2006 - 03/2014
  • Completed extensive research and review of accounts/billing to determine the origin of customer issues Identified within SAP system enrollments, move-ins, periodic reads, move-outs, switches,etc.
  • Ensured timely and accurate administration of contractual legal documents via the enrollment and maintenance processes throughout the life cycle of the account Performed quality control activities on incoming data to ensure accuracy before releasing market transactions to downstream internal groups and the ERCOT/non-ERCOT markets Proactively worked with the appropriate internal groups to ensure timely resolution of issues associated with executed contracts, enrollments, and/or drop/move-out transactions.
Bump Health - Loan Processor
Peoria, IL, 02/2005 - 05/2006
  • Shop, submitted, gathered conditions from borrowers Interacted with lenders, borrowers, title co's appraisers, surveyors, etc., from open to close of files Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings.
  • Input all data into Calyx/Point, order appraisals, VOR, VOM, VOE, payoffs, and request title Reviewed and verify borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal Provided support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages.
United Airlines - Customer Service Team Leader
City, STATE, 1995 - 01/2005
  • Trained and directed new customer service staff and actively collaborated in Human Resource operation functions such as developing work schedules, evaluating performance and providing guidance/mentoring Provide statistical and performance feedback and coaching on a regular basis to each team member.
  • Write and administer performance reviews for skill improvement Responsible for assisting customer by making reservations, issuing tickets, baggage check-in, handing out cash for drawers, closing out drawers at end of the day, credit cards, money orders and boarding flights. Addressed disciplinary and or performance problems according to company policy Worked as a member/leader of special or ongoing projects that are important to area/process improvements. Be available for employees that experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
Analyst, Billing, CNA, Coaching, Computer Operations, Contracts, Counseling, Credit, CRM, Customer Service, Employee Training, Financial, Human Resources, Insurance, Legal Documents, Mentoring, Access, Database, money, Microsoft Office Suite, PowerPoint, Microsoft Windows, Nursing, Performance reviews, Policies, Presentations, Quality Control, Quickbooks, Research, Sales, SAP, Scheduling, Siebel, Taxes, Underwriting

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Resume Overview

School Attended

  • Texas Woman's University
  • University of Phoenix

Job Titles Held:

  • Admissions Representative
  • PA Call Center Representative
  • Quality Control Representative
  • Loan Processor
  • Customer Service Team Leader


  • MBA
  • Bachelor of Science

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