To obtain a diverse and challenging full time position within a professional company where I can utilize my skills and continue career development by expanding my influence, coordination and knowledge.
Admissions Representative June 2015 to CurrentITT Technical Institute-Webster － Webster, TX
Conducts face-to-face or personal interviews, telephone interviews and e-mail correspondence to identify high school and adult student prospects to determine their educational needs, concerns and interests Responsible for facilitating orientation and Registration day activities Closely assists and mentors students through the Admissions process Ensures compliance with applicable Company policies and procedures, laws and regulations.
Verbally communicates approved presentations to promote programs to prospective adult and high school students Actively generates referral business to help maintain Company goals and Participates in school retention efforts by maintaining productive contact with his/her active students through graduation, and Career Fairs.
PA Call Center Representative November 2014 to June 2015Harris Health － Houston, TX
Consistently supports the hospitals customer satisfaction standards, the mission, vision, and values of HCHD Responsible for the complete and accurate processing of appointment scheduling, pre-registration, eligibility screening, insurance verification, pre-authorization, and financial counseling Receives incoming phone calls for clinic appointments from patients, nursing staff, and physicians.
Responsible for scheduling, updating, or canceling patient clinic appointments. Pre-registers patient during scheduling process Obtains patient demographics, insurance, eligibility, and financial responsibility information in order to complete accurate registration Contacts physicians, clinics, and or insurance companies to obtain benefit verification or procedure/visit referral authorization.
Quality Control Representative May 2006 to March 2014Reliant Energy － Houston, TX
Completed extensive research and review of accounts/billing to determine the origin of customer issues Identified within SAP system enrollments, move-ins, periodic reads, move-outs, switches,etc.
Ensured timely and accurate administration of contractual legal documents via the enrollment and maintenance processes throughout the life cycle of the account Performed quality control activities on incoming data to ensure accuracy before releasing market transactions to downstream internal groups and the ERCOT/non-ERCOT markets Proactively worked with the appropriate internal groups to ensure timely resolution of issues associated with executed contracts, enrollments, and/or drop/move-out transactions.
Loan Processor February 2005 to May 2006One Metro Mortgage － Webster, TX
Shop, submitted, gathered conditions from borrowers Interacted with lenders, borrowers, title co's appraisers, surveyors, etc., from open to close of files Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings.
Input all data into Calyx/Point, order appraisals, VOR, VOM, VOE, payoffs, and request title Reviewed and verify borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal Provided support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages.
Customer Service Team Leader January 1995 to February 2005United Airlines － Oakland, CA
Trained and directed new customer service staff and actively collaborated in Human Resource operation functions such as developing work schedules, evaluating performance and providing guidance/mentoring Provide statistical and performance feedback and coaching on a regular basis to each team member.
Write and administer performance reviews for skill improvement Responsible for assisting customer by making reservations, issuing tickets, baggage check-in, handing out cash for drawers, closing out drawers at end of the day, credit cards, money orders and boarding flights. Addressed disciplinary and or performance problems according to company policy Worked as a member/leader of special or ongoing projects that are important to area/process improvements. Be available for employees that experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
MBA : Business Administration, 2012Texas Woman's University － Houston, Texas
Bachelor of Science : Business Management, June 2010University of Phoenix － Houston, TX