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Admissions Representative Resume Example

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ADMISSIONS REPRESENTATIVE
Professional Summary

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Bringing seven years of related experience.

Skills
  • Organized, Self-supervised, Self-starter, Resourceful and Solution Oriented. Excellent verbal & written communication
  • Well rounded in Salesforce
  • Microsoft Office – Word, Excel, Outlook, DARS and TLO Debt Collection Industry Software, and Google Docs.. Audio Engineering and Production/Artist Development. Type 55+wpm.
  • Prospecting Clients
  • Scheduling
  • Computer literacy
  • Rapport building
Work History
Admissions Representative, 09/2018 to Current
Recording Radio Film Connection – Los Angeles, CA
  • Spoke to prospective students about enrollment, institution benefits and features during information sessions.
  • Supported students through admissions process and answered any questions.
  • Contacted over 200 prospective students per day
  • Optimized customer support by establishing collaborative service environment.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Inbound Sales Rep/ Active Quest, 09/2017 to 07/2019
CreditAssist.com – Los Angeles, CA
  • Handled High Volume of Inbound Calls.
  • Assess customers credit via Equifax and Trans-union credit scores.
  • Provide accurate information to assist in reaching customers credit goals (car or home).
  • Close on sales/maintain a conversion rate higher than 10%.
  • Work in compliance to company Code of Conduct.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Front Desk, 03/2018 to 03/2019
Hot8Yoga – Los Angeles, CA
  • Sold monthly memberships.
  • Maintained cleanliness of lobby, studios, and locker rooms.
  • Assist in closing procedures (Shift notes, cash drop, and lock-up).
  • Stay present within community.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
Outbound Sales Call Center Agent, 09/2018 to 09/2019
Promote Banners LLC – Beverly Hills, CA
  • Represented company professionally in all situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
  • Handled over 200 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Helped resolve client problems quickly with superior customer service.
Account Rep/Debt Collector, 01/2016 to 06/2017
GC Services – San Diego, CA
  • Handle high volume of outbound calls for assigned account. 300 calls per day
  • Provide customer service, collection efforts as specified for account in compliance with State Collection Laws Statement, in compliance with FDCPA, State and City Laws and Provisions.
  • Negotiate settlements/payment arrangements with customers to pay balance in full/set up best possible arrangements to satisfy customer's account in timely manner.
  • Document all collection activity for account in company system in concise and accurate manner.
  • Achieved performance goals on consistent basis.
  • Maintained excellent attendance record, consistently arriving to work on time.
Sales Assoc./Cashier, 03/2013 to 10/2015
Abercrombie & Fitch – Los Angeles, CA
  • Maintained product knowledge/performed strong communication skills to assist customers.
  • Answered all customer questions concerning location, price of merchandise.
  • Cashed out customers by operating computerized register.
  • Totaled prices on purchases, processed payments including sales discounts/coupons.
  • Assist in Visual Merchandising.
  • Kept store showroom clean/orderly.
  • Kept record of sales, successfully removed/recorded amount in register at beginning/end of shift.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Education
Associate Degree: 2015
Musicians Institute - Los Angeles, CA
HS Diploma: 05/2012
Steele Canyon High School - Spring Valley, CA
Skills
  • Organized, Self-supervised, Self-starter, Resourceful and Solution Oriented. Excellent verbal & written communication
  • Well rounded in Salesforce
  • Microsoft Office – Word, Excel, Outlook, DARS and TLO Debt Collection Industry Software, and Google Docs.. Audio Engineering and Production/Artist Development. Type 55+wpm.
  • Prospecting Clients
  • Scheduling
  • Computer literacy
  • Rapport building
Work History
Admissions Representative, 09/2018 to Current
Recording Radio Film Connection – Los Angeles, CA
  • Spoke to prospective students about enrollment, institution benefits and features during information sessions.
  • Supported students through admissions process and answered any questions.
  • Contacted over 200 prospective students per day
  • Optimized customer support by establishing collaborative service environment.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Inbound Sales Rep/ Active Quest, 09/2017 to 07/2019
CreditAssist.com – Los Angeles, CA
  • Handled High Volume of Inbound Calls.
  • Assess customers credit via Equifax and Trans-union credit scores.
  • Provide accurate information to assist in reaching customers credit goals (car or home).
  • Close on sales/maintain a conversion rate higher than 10%.
  • Work in compliance to company Code of Conduct.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Front Desk, 03/2018 to 03/2019
Hot8Yoga – Los Angeles, CA
  • Sold monthly memberships.
  • Maintained cleanliness of lobby, studios, and locker rooms.
  • Assist in closing procedures (Shift notes, cash drop, and lock-up).
  • Stay present within community.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
Outbound Sales Call Center Agent, 09/2018 to 09/2019
Promote Banners LLC – Beverly Hills, CA
  • Represented company professionally in all situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
  • Handled over 200 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Helped resolve client problems quickly with superior customer service.
Account Rep/Debt Collector, 01/2016 to 06/2017
GC Services – San Diego, CA
  • Handle high volume of outbound calls for assigned account. 300 calls per day
  • Provide customer service, collection efforts as specified for account in compliance with State Collection Laws Statement, in compliance with FDCPA, State and City Laws and Provisions.
  • Negotiate settlements/payment arrangements with customers to pay balance in full/set up best possible arrangements to satisfy customer's account in timely manner.
  • Document all collection activity for account in company system in concise and accurate manner.
  • Achieved performance goals on consistent basis.
  • Maintained excellent attendance record, consistently arriving to work on time.
Sales Assoc./Cashier, 03/2013 to 10/2015
Abercrombie & Fitch – Los Angeles, CA
  • Maintained product knowledge/performed strong communication skills to assist customers.
  • Answered all customer questions concerning location, price of merchandise.
  • Cashed out customers by operating computerized register.
  • Totaled prices on purchases, processed payments including sales discounts/coupons.
  • Assist in Visual Merchandising.
  • Kept store showroom clean/orderly.
  • Kept record of sales, successfully removed/recorded amount in register at beginning/end of shift.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
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Resume Overview

Companies Worked For:

  • Recording Radio Film Connection
  • CreditAssist.com
  • Hot8Yoga
  • Promote Banners LLC
  • GC Services
  • Abercrombie & Fitch

School Attended

  • Musicians Institute
  • Steele Canyon High School

Job Titles Held:

  • Admissions Representative
  • Inbound Sales Rep/ Active Quest
  • Front Desk
  • Outbound Sales Call Center Agent
  • Account Rep/Debt Collector
  • Sales Assoc./Cashier

Degrees

  • Associate Degree : 2015
    HS Diploma : 05/2012

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