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admissions coordinator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Hardworking and reliable, with strong ability in customer service. Offering problem solving skills to ensure customers are satisfied. Highly organized, proactive with team-oriented mentality. Strong knowledge of hospitality. Communicative and team-oriented with proficiency in scheduling staff.. Proven history of fostering to meet team, individual and management objectives.

Skills
  • Consultation and advisory
  • Process management
  • Experience in medical admissions
  • Understanding of insurance options
  • Providing excellent customer service at all times.
  • Resolving any customer complaint.
  • Ability to type fast
  • Client relations
  • Hospitable and friendly
  • Planning and coordination
  • Supervision
  • Reliable and trustworthy
  • Work ethic
  • People skills
Experience
Admissions Coordinator, 08/2019 - 03/2021
Tutera Senior Living Moweaqua, IL,
  • Managed both inpatient and outpatient functions, including completing assesment for patient.
  • Helped patients with admissions process and adhered to state and federal laws.
  • Handled insurance claim duties and verified that each met standards of admissions.
Vacation Specialist, 03/2012 - 03/2019
Vacasa Mesa, AZ,
  • Delivered top quality customer service, growing loyal client base.
  • Advised clients on travel documentation and procurement options, minimizing travel stresses.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Promoted product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Sales Lead, 07/2005 - 06/2010
The Luxottica Group Hurstbourne, KY,
  • Managed cash register operations using POS system, including processing sales and returns.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Coached other employees in effective customer service and successful selling techniques.
  • Implemented improved methods to assist with marketing campaigns performance.
  • Checked store shelves and restocked products from inventory in back room.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Cross-trained on department manager's responsibilities to handle additional duties during peak periods.
  • Created eye-catching merchandise displays to entice customers into store.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
Reservations Supervisor, 12/1988 - 02/2004
Enchantment Resort Irvington, VA,
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Managed all reservations to ensure customers were satisfied with their accommodations.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Boosted bookings using detailed knowledge of facility, services and offerings when closing reservations for customers.
  • Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
  • Kept accurate knowledge of all types of rooms available at various resort locations.
  • Suggested amenities suited to clients' needs.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Coordinated with front desk staff to maintain maximum occupancy.
  • Verified guest information and payment options ensuring accuracy and completeness.
  • Researched and resolved all customer issues.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
Education and Training
High School Diploma: , Expected in 05/1982
-
Ridgeview High School - Atlanta, GA
GPA:
Status -
: Clinical Psychology, Expected in
-
Georgia Southern University - Statesboro, GA
GPA:
Status -

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Resume Overview

School Attended

  • Ridgeview High School
  • Georgia Southern University

Job Titles Held:

  • Admissions Coordinator
  • Vacation Specialist
  • Sales Lead
  • Reservations Supervisor

Degrees

  • High School Diploma

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