admissions coordinator discharge planner resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Educated individual with expertise in various sectors. An energetic personality coupled with terrific upselling skills. Ready to join a new organization in the role of Patient Experience Supervisor were my could enhance you organization. Hardworking Substitute Teacher with skills to step into any classroom environment and support student needs with excellent discussion management, lecturing and mentoring abilities. Knowledgeable about special intervention plans, recordkeeping requirements and strategies for maintaining classroom discipline.

  • Leadership
  • Crisis intervention
  • Time management
  • Resolution-oriented
  • Flexible scheduling
  • Strong communication skills
  • Excellent multi-tasker
  • Self-directed
11/2019 to 03/2020
Substitute Teacher, K-12 Erickson Living Parkville, MD,
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Provided notes and reports on school day activities to primary teacher.
  • Engaged students in discussions to promote interest and drive learning.
  • Helped students build learning and study skills to achieve educational goals.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Reported problem students to principal to maintain control of classroom.
  • Documented student growth, development and understanding using outlined grading procedures and assessment strategies.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Delivered academic assistance to students and study aids to improve course material comprehension.
  • Taught reading, language arts, mathematics and other subjects utilizing course of study adopted by Board of Education.
  • Used diverse technologies to help students grasp materials and enhance overall education.
  • Designed handouts and artifacts to help students improve understanding of course content.
  • Directed group activities to promote immersive, play-based learning.
  • Recorded attendance data to report to program managers.
08/2017 to 02/2018
Admissions Coordinator/Discharge Planner Stonerise Healthcare Llc Charles Town, WV,
  • Worked alongside company leadership to establish clear training goals.
  • Managed and optimized training programs with thorough data review and forward-thinking changes to policies and procedures.
  • Planned professional development opportunities, including in-services, workshops and lectures.
  • Helped patients with the admissions process and adhered to state and federal laws.
  • Organized and participated in health fairs to raise awareness of the organization's mission and services.
  • Handled all insurance claim duties and ensured they met standards of admissions
  • Collaborated with medical and program directors to establish and execute policies and procedures for 88- bed skill nursing facility
  • Conducted admissions and discharge plan meetings
  • Monitored daily census and report outcome to the administrator and cooperate office

10/2016 to 04/2017
Home Health Social Worker/Assistant Home Care Administrator Sea Island Comprehensive Healthcare City, STATE,
  • Collaborated with interdisciplinary team of professionals, as well as patients and families, to determine appropriate treatment options.
  • Gathered community resources and coordinated referrals to obtain services.
  • Documented contacts with prospects, related families or advisors and developed relationships with potential referral sources. 
  • Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
  • Tracked and escalated compliance, care and quality issues.
  • Coordinated resident care and staffing  for home health services and provided input in pre-admission assessments and decision-making.
  • Charted resident responses, progress to approaches used and reported abnormal signs and symptoms to medical care professionals on staff.
  • Conducted onsite visits to perform evaluations.
  • Provided necessary health education training for patients.
  • Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.
  • Directed the installation of improved work methods and procedures to achieve agency objectives.
  • Contributed to community-focused public relations.
  • Provided on-call care at all times of day and night.
  • Processed monthly reports for department performance.
  • Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.
  • Conducted probationary and annual performance evaluations of all nursing staff.
  • Verified and entered necessary information such as insurance, payment type and demographics into the patient management system. 
05/2016 to 10/2016
Administrator in Training Hallmark Healthcare City, STATE,
  • Supported the administrator in providing daily direction and over sight of operations of 88 bed skilled nursing facility
  • Thorough comprehension about Medicare and Medicaid regulations
  • Assisted the administrator with budget proposal for upcoming facial year
  • Interviewed potential vendors for contracts
  • Review employment applications and conduct interviews for new hires
  • Conducted cash call for Business Office Manager resulting in collections of old debts
  • Facilitate daily staff meetings
  • Monitored staff and residents during emergency evacuation 
  • Conduct abuse investigations
  • Analysis grievances and recommend changes to the process.
  • Help Director of Nursing investigate and resolve staffing issues
  • Managed inventory control.
  • Improved processes to maximize operational efficiency.
  • Saved time, spearheading special projects through effective emergency resolution
  • Aided senior leadership during executive decision-making process
  • Improved processes to maximize operational efficiency
  • Trained staff on conflict resolutions and customer service
02/2012 to 05/2016
Director of Social Services Hallmark Healthcare City, STATE,


  • Provide counseling services to residents and family members
  • Educate residents and families on Advance Directives, Living Wills, and Healthcare Power of Attorneys
  • Conduct progress meetings with residents and responsible parties.
  • Organize abuse investigations and provide timely reporting of outcomes to DHEC.
  • Implement quality control measures to mitigate potential problems/risks in the social service department.
  • Complete Minimum Data Set 3.0 assessments.
  • Gathered community resources and coordinated referrals to obtain services.
  • Performed psychosocial assessments and evaluations of current needs.
  • Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
  • Tracked and escalated compliance, care and quality issues.
  • Trained, motivated and developed employees into leadership positions.
  • Watched expenditures closely to prevent and eliminate waste.
  • Design clinical care plan for residents with mood and behavior problems
Education and Training
Expected in to to
Ph.D.: Leadership
University of Phoenix - Tempe, Arizona

GPA: 3.5,  anticipated graduation date-October 2021

Expected in to to
Master of Science: Organizational Management Leadership
Springfield College - Charleston, SC
Expected in to to
Bachelor of Arts: Sociology/ Social Work
Allen University - ,
Activities and Honors
Member, Youth Advisor for Canaan Baptist Church (2005-present) Member, PhD National Honor Society, 2018 ADDITIONAL INFORMATION
Additional Information
  • Experienced Roles in:
  •  Team building 
  • Wage assessments
  •  Developing policies and procedures
  •  Quality Assurance 
  •  Leadership Training Program 
  • Developed Dementia Management Program 

  • ACCOMPLISHMENTS Employee of the month 2006 Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Medical Records reviewed for completeness and accuracy

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Resume Overview

School Attended

  • University of Phoenix
  • Springfield College
  • Allen University

Job Titles Held:

  • Substitute Teacher, K-12
  • Admissions Coordinator/Discharge Planner
  • Home Health Social Worker/Assistant Home Care Administrator
  • Administrator in Training
  • Director of Social Services


  • Ph.D.
  • Master of Science
  • Bachelor of Arts

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