admissions coordinator resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Welcoming Admissions Coordinator with experience in guiding admissions. Adept at managing admissions processes and providing customers with information via conversations, follow-ups, personal facility tours and addressing concerns. Sound knowledge of terminology and insurance procedures.

  • Consultation and Advisory
  • Process Management
  • Understanding of Insurance Options
  • Experience in Medical Admissions
  • Client Relations
  • Planning and Coordination
  • Team Building
  • First Aid/CPR
  • Basic Math
  • Computer Skills
  • Customer Service
  • Flexible Schedule
  • PPE Use
  • Reliable & Trustworthy
  • Conflict Resolution
  • Team Management
  • Microsoft Office
  • Relationship Building
  • Good Work Ethic
  • Active Listening
  • Supervision & Leadership
  • People Skills
  • Critical Thinking
  • Data Management
  • Problem Resolution
  • Organizational Skills
  • Friendly, Positive Attitude
  • Planning & Organizing
  • Training & Development
Admissions Coordinator, 10/2022 to Current
Stonerise Healthcare LlcKingwood, WV,
  • The admissions coordinator is responsible for the admission and/or registration of patients into the facility and maintaining communication between the organization and the patient referrals and family
  • Review prospective admissions against approved admission criteria, policies and procedures,
  • Utilize various software and analytic programs such as Salesforce and HMS to document referrals
  • Utilize various referral software such as Xferral, Pulsera, and Concord
  • Coordinating with physicians to obtain medical orders for potential patients
  • Coordinating analytic projects through Salesforce with admissions team.
  • Answered application and enrollment inquiries from public via telephone or email.
  • Handled insurance claim duties and verified that each met standards of admissions.
  • Helped patients with admissions process and adhered to state and federal laws.
  • Conducted walk-in and scheduled facility tours for prospective students.
  • Coordinated with admission team to schedule admission and recruitment programs.
  • Explained school policies and enrollment process to students and families.
  • Completed document faxing, bookkeeping and accurate filing.
  • Implemented strategic plans and initiatives to achieve enrollment objectives.
Milieu Coordinator, 02/2022 to 09/2022
Camp RecoveryLancaster, SC,
  • The Milieu Coordinator is responsible for assisting Assistant Clinical Director with managing therapeutic program which involves,
  • Manages, owns, and is responsible for projects through the phases of initiation, planning, execution, monitoring & control, and close out
  • Leads cross functional coordination between MHTs and House Supervisors to make sure we are appropriately always staffed
  • Develops and manages detailed project schedules and budgets and facilitates effective project status meetings
  • Collect records from Clinical Systems Coordinator to analyze staffing statistics including attendance/tardiness providing monthly reports to House Supervisor/Asst
  • Clinical Director
  • Communicates to all stakeholders with a professional, customer service mindset
  • Delivers consistent, succinct, high quality business presentations, reports, and emails for project status updates
  • Enforce attendance/tardiness policy for all, time MHTs (including requests for PTO, ELB, Holidays, 2-week request off policy for FT/PT, 2-week request shift policy for PRN) and must document and keep the employee informed about the disciplinary action on reoccurring issues
  • Oversees the floor staff
  • Monitors attendance, documentation, and assigned duties
  • Provides oversight to all MHT I, MHT II, and Lead Techs to ensure they are completing job duties according to policy and to ensure efficient, therapeutic programming flow
  • Coordinates with Director of Clinical Services and Assistant Clinical Director on daily programming schedules
  • Ensures therapeutic recreation, MHT groups, and clinical programming is being facilitated
  • Ensures programming materials are available and documentation is completed according to policy
  • Coordinates review of Patient Satisfaction Surveys with Mental Health Technicians to ensure areas of low score/concern are addressed and improved
  • Facilitates training for staff related to group facilitation and documentation of groups as needed or requested by Directors/Managers and during New Employee Orientation
  • Conducts annual performance evaluations with Assistant Clinical Director and House Supervisor
  • Provides workshops for staff, as needed and appropriate
  • Supports departmental goals by attending and participating in department meetings and offering ideas and suggestions regarding goals and objectives
  • Fulfilled physicians’ orders through medical coding
  • Centers for, – Little Rock, AR
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained records management system to process personnel information and produce reports.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Recruited, hired and trained new medical and facility staff.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Coordinated work activities and scheduling of medical, nursing and physical plant staff.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Developed medical programs that promoted community health and research.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Updated procedures necessary for compounding, mixing, packaging and labeling medications.
  • Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
Mental Health Paraprofessional &Intake Coordinator, 04/2012 to 08/2017
Unitedhealth Group Inc.Desoto, TX,
  • Develop and maintain a structured daily activity schedule that guides the programming and is communicated to the patient
  • Participate in the creation, writing, review and implementation of procedures related to the Quality Management System/ Document Control
  • Monitor and assess patient behavior and functioning and provide program therapists with information.
  • Adhered to HIPAA confidentiality requirements by safeguarding files.
  • Counseled patients individually and in group sessions.
  • Created client treatment plans based on assessments and goals.
  • Developed treatment plans based on client mental and physical conditions.
  • Collected client information through interviews, observations and tests.
  • Facilitated weekly group sessions focused on various issues to help groups and individuals.
  • Provided leadership and coordination of various programs using techniques in behavior management and prevention strategies.
  • Presented social programs to educate community and improve participation in counseling services.
  • Enhanced counseling services with multifaceted approach incorporating multiple disciplines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Social Services Coordinator, 10/2009 to 02/2012
City Of Faith Ministries, IncCity, STATE,
  • The Social Services Coordinator is responsible for the integration of social services/case management functions into patient care; conducted discharge and home planning process with other hospital departments, external service organizations, federal agencies, and healthcare facilities
  • Conducted concurrent medical record review using specific indicators and criteria as approved by medical staff, JCAHO, CMS, and other state agencies
  • Manages, owns, and is responsible for projects through the phases of initiation, planning, execution, monitoring & control, and close out
  • Develops and manages detailed project schedules and budgets and facilitates effective project status meetings
  • Acted as the patient advocate by investigating and reporting adverse occurrences, and performed staff education related to resource utilization, discharge planning and psychosocial aspects of healthcare delivery
  • Mobilized resources and interviewed, as needed, to achieve expected goal to assist in achieving desired clinical outcomes.
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
  • Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
  • Coordinated specific psychosocial resources to meet members' identified needs.
  • Promoted integration of behavioral health care and long-term services to enhance continuity of care for clients.
  • Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
  • Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
  • Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Consulted with staff on resolution of complex service issues.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Recruited, interviewed and hired volunteers and staff.
  • Provided hands-on and proactive leadership to community services staff.
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • Researched and analyzed community needs to determine program directions and goals.
  • Spoke to community groups to explain and interpret purposes, programs and policies.
  • Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
  • Prepared and maintained budgets, personnel records or training manuals.
  • Determined organizational policies regarding program eligibility, requirements and benefits.
  • Implemented and evaluated staff, volunteer or training programs.
  • Assessed and identified service delivery challenges and opportunities within local area.
  • Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
  • Directed activities of professional and technical staff members and volunteers.
  • Planned and administered budgets for programs, equipment and support services.
  • Acted as consultant to community programs by interpreting regulations and policies.
  • Represented organizations in relations with governmental and media institutions.
  • Analyzed proposed legislation, regulations or rule changes to determine impact of services.
Education and Training
Coursera: Google: Project Management, Expected in 01/2022 to Google Project Management - Coursera,
  • Completed professional development in Project Management
Master of Business Administration: , Expected in 05/2007 to University of Phoenix - ,
Bachelor of Arts: Criminal Justice, Expected in 05/2003 to University of Arkansas - Pine Bluff,

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Resume Overview

School Attended

  • Google Project Management
  • University of Phoenix
  • University of Arkansas

Job Titles Held:

  • Admissions Coordinator
  • Milieu Coordinator
  • Mental Health Paraprofessional &Intake Coordinator
  • Social Services Coordinator


  • Coursera: Google
  • Master of Business Administration
  • Bachelor of Arts

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