LiveCareer-Resume

admissions coordinator resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Call center and administrative representative versed in a high volume call setting while able to multitask to complete basic functions and day to day operations appointed by management or direct facility manager. Can adapt to changes needed or implemented by management for change or profitable purposes while continuing to ensure a the quality is not affected. Well versed in microsoft office applications as well as using toggle method to work with a number of applications with 2-3 computer screens daily. Highly trained and experience in providing great customer service to tend to the needs and request of each and every customer while maintaining the ability to upkeep with a high fast paced environment.

Skills
  • Lient relations
  • Consultation and advisory
  • UndersProcess management
  • Ctanding of insurance options
  • Experience in medical admissions
  • Ability to type fast
  • Medical terminology proficiency
  • Hospitable and friendly
  • Work ethic
  • Data management
  • Teambuilding
  • Organizational skills
  • Working collaboratively
  • Clerical
Education and Training
Addison Trail Highschool Addison, IL, Expected in 06/2009 High School Diploma : - GPA :
Experience
Trio Healthcare - Admissions Coordinator
Goochland, VA, 03/2020 - 01/2021
  • Handled insurance claim duties and verified that each met standards of admissions.
  • Helped patients with admissions process and adhered to state and federal laws.
  • Completed secretarial tasks such as faxing, bookkeeping and accurate document filing.
  • Collaborated with medical and program directors to establish and execute policies and procedures in order to admit patients properly on VITAS service.
Bioplus Specialty Pharmacy - Collections Specialist
Denver, CO, 12/2019 - 01/2020
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Completed skip traces on customers failing respond to collection efforts.
  • Located debtors by utilizing skip tracking and other strategies.
  • Processed payments over phone and set up recurring drafts.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Recorded and updated customer personal accounts with accurate contact information.
Weis Markets, Inc. - Collections/Customer Service Representative
Schnecksville, PA, 06/2016 - 11/2019
  • Recorded information about customers' financial status and collections status efforts.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Received payment and posted to appropriate customer accounts.
  • Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of strong verbal and telephonic communication to negotiate payment plans and offer assistance when was needed.
  • Located debtors by utilizing skip tracking and other strategies though applications such as TLO, Accurint, internal database information documented by the customer such as references, place of employment and home and mobile numbers.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Negotiated rates with customers and entered payments into accounting system.
  • Monitored status of legal invoices for litigation by foreclosure attorneys.
  • Completed skip traces on customers failing respond to collection efforts.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Reviewed accounts to determine payment plan compliance.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Processed payments over phone and set up recurring drafts.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Overcame objections by applying advanced training and persuasion techniques.
Angelo Caputo's Fresh Markets - Deli Manager
City, STATE, 04/2011 - 05/2016
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Completed daily inventories of food and material stocks.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Created effective marketing promotions to improve business.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Saved costs, effectively negotiating vendor pricing contracts to increase savings.
  • Guided and supported 12 staff members to consistently achieve team and personal goals.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Achieved sales goals and business objectives by motivating staff and promoting upselling of high profit margin food items.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Hired, trained, supervised and motivated team of 12 retail professionals to provide knowledgeable and fast service to every guest.

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Resume Overview

School Attended

  • Addison Trail Highschool

Job Titles Held:

  • Admissions Coordinator
  • Collections Specialist
  • Collections/Customer Service Representative
  • Deli Manager

Degrees

  • High School Diploma

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