Proven performance in working collaboratively to directly increase an organization's effectiveness, productivity, and communication. Accomplished sales professional with proven track record of successfully exceeding sales goals, and significantly increasing new and returning business. Excellent customer service skills with the ability to develop and maintain strong personal client relations. A truly effective communicator who efficiently accomplishes high value tasks and regularly takes on added responsibilities. Self-directed, organized, highly adaptive, and driven by positive outcomes.
Admissions Coordinator September 2004 to CurrentLaurel Springs School
Laurel Springs School is an accredited, private online school, offering comprehensive academic programs for students in grades K-12.
Aligned student and parent goals to Laurel Springs School's philosophy, which resulted in customer service satisfaction and 80% retention rate.
Participated in weekly sales training strengthening ongoing client conversations and re-enforcement of the school's benefits.
Provided extensive information to families through written communication that explains details, terms and conditions of enrollment, and financial commitment.
Identified database management techniques that were incorporated by the Director of Admissions.
These tools aided the sales team with higher conversion rates and helped track customer activity.
Supported new admissions training manual, trained new employees and provided ongoing CRM and SIS program management support to the sales team.
Outstanding sales and marketing skills, demonstrated through securing over $2 million in revenue in 2014.
Exceeded Key Performance Indicators, which contributed to higher outbound call productivity, greater sales effectiveness, and higher new enrollment rates.
Previously responsible for cross-training regarding other department responsibilities and procedures.
Collaborated with College Counseling team, which aided families with the selection of curriculum that was aligned to the student's post-secondary goals.
Continued to provide support to enrolled families throughout enrollment period.
This one-to-one service helped non-traditional learners fulfill college aspirations with individualized instruction plans.
Office Manager January 2001 to January 2004Steven M. Evans Exterminating, Inc - Somis, California
Manage daily office functions; scheduled inspections and construction repairs.
Monitor escrow closures, prepared Structural Pest Control reports and certifications.
Left to pursue passion in education.
Human Resources Coordinator January 2000 to January 2001Westview Services - Ventura, California
Performed HR functions for Ventura County offices including; fingerprinting, hiring packets and benefits, new hire orientation.
Created tracking systems for client referrals Conducted client screening and intake for Adult Day Program Managed accounting processes; billing and procedures Trained and supported new administrative staff Left to pursue management opportunity.
Administrative Assistant January 1999 to January 2000Ojai Valley School - Ojai, California
Maintained and managed CRM, student information database ensuring accuracy.
Supported Registrar by overseeing transcript accuracy.
Provided administrative support to the Executive Administrator to the Headmaster.
Aided in the yearly preparation of faculty manuals, distributed correspondence, and marketing materials.
Key liason to the Transportation department, coordinated transportation for student borders during breaks, including international travel.
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Services Peer Advisor January 1995 to January 1998Ventura Community College - Ventura, California
Assisting students from multi-cultural backgrounds by assessing for grant/financial aid eligibility, aiding in form completion and documentation.
Aided College Counselors in student plan appointment scheduling, including helping students choose their courses to match their goals and graduation requirements.
Conducted campus tours for recruitment of new students in the program, direct students where to locate various services around campus as well as familiarize them with the admission services.
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Education and Training
BS : Business Applied Management, 7/30/2015Azusa Pacific University - Azusa, CABusiness Applied Management
Associates of Liberal Arts : August 1998Ventura Community College - Ventura, CA