Well-organized Medical Receptionist with demonstrated knowledge of healthcare procedures and administrative operations. Highly experienced with insurance forms, charts and other business correspondence. Detailed understanding of complex office procedures and systems for maintaining secure patient information. Polished, hard worker willing to go the extra mile to complete any task. Offering 19+ years of experience in communicating positively with physicians, office staff, and patients.
Skills
Adobe Acrobat
Knowledge of Citrix software
Data entry and Management
Knowledge of Meditech software
Excel
Office
Outlook
Word
Some Spanish
Typing 70 WPM
Understanding of insurance options
Medical terminology proficiency
Experience in medical admissions
Planning and coordination, highly detail-oriented
Organization
Education and Training
Vanguard High SchoolOcala, FLExpected in 06/1992 – –High School Diploma: - GPA:Graduated with Honors
Experience
Melaleuca - Outbound Customer Service Representative Idaho Falls, ID, 05/2014 - Current
Evaluated customer account information to assess current issues and determine potential solutions.
Shared detailed information regarding purchase options to help customers make decisions.
Documented conversations with customers to track requests, problems and solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
Implemented services to assist company in maintaining exceptional client relationships.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Processed customer account changes using various office software and systems.
Consulate Health Care - Admissions Coordinator Lecanto, FL, 04/2006 - 05/2010
Assisted patients and families with admissions process to the facility for long or short-term care.
Conducted patient intake interviews to collect medical information and insurance details prior to facility admissions.
Supported administrative and healthcare staff, providing timely admissions information daily.
Compiled physical and digital documents, charts and reports to ensure proper patient admissions to the facility.
Updated patient financial information to promote accurate record keeping and timely insurance filing.
Completed secretarial tasks such as faxing, data entry, and accurate document filing.
Answered phone calls to provide assistance, information and medical personnel access to maximize admissions efficiency.
Addressed, documented and responded to incoming inquiries regarding possible admissions.
Collected payments due upfront, provided receipts, and documented patient accounts.
Provided prospective patients and families with a tour of the facility prior to admission.
Pioneers Medical Center - Patient Access Representative Craig, CO, 06/2001 - 06/2005
Verified demographics and insurance information to register patients in computer system.
Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Assembled registration paperwork and placed identification bands on patient.
Applied HIPAA Privacy and Security Regulations while handling patient information.
Documented and managed patient information using Meditech.
Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Obtained necessary signatures for privacy laws and consent for treatment.
Utilized customer service skills and detailed system knowledge to support hospital and registration staff.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
During employment, promoted from Registrar to Team Lead, then ultimately promoted to Patient Access Manager.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our Registration Department.
Recognized by management for providing exceptional customer service.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Scheduled and conducted interviews for new hires, as well as performance evaluations for active employees.
Nuvance Health - Front Desk Receptionist Danbury, CT, 08/1997 - 04/2001
Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
Scheduled and confirmed patient appointments for physician, labs and therapies provided in office.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Handled all office supply ordering including ink cartridges, toner and paper
Processed patient payments and scanned identification and insurance cards.
Observed strict HIPAA guidelines at all times according to company policy.
Informed patients of financial responsibilities prior to rendering services.
Took messages from patients and promptly relayed to appropriate staff.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Obtained physician authorization for prescription refills, called in refills to pharmacy, and entered refill information into patient record.
Nuvance Health - Front Desk Receptionist Poughkeepsie, NY, 01/1994 - 08/1997
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Observed strict HIPAA guidelines at all times according to company policy.
Set up appointments for physician visits and procedures using calendar software.
Processed patient payments and scanned identification and insurance cards.
Informed patients of financial responsibilities prior to rendering services.
Solved minor customer issues and escalated major problems immediately to Office Manager.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Additional Information
Awards , Florida Vocational Gold Seal (1992)
HCA Workshops for Leadership Development (Certificate of completion; 2001)
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