Results-driven Administrative representative successful at optimizing administrative procedures to control costs and improve operations. Experienced in building positive relationships with Clients and employee's to underpin sustainable policies. Natural leader and analytical problem-solver with articulate communication style. Experience with Data Entry for 6 years of success developing and maintaining databases. Certified in 10-key coupled with exceptional talents in creating organizational and filing systems. Resourceful and meticulous individual with reputation for improving office productivity.
Skills
Data Entry/Clerical work
Insurance (Medical/Behavioral Health)
Planning and Coordination
Client Relations
Process Management
Medical Terminology Proficiency
Understanding of Insurance Options
Experience in Medical Admissions
Organizational Skills
Critical Thinking
Customer Service
Active Listening
Computer Skills
Planning & Organizing
Problem Resolution
Supervision & Leadership
Team Management
Conflict Resolution
Training & Development
Microsoft Office
Education and Training
Carlos Albizu UniversityMiami, FL, Expected in 12/2026 – –Doctor of Psychology:Clinical Psychology - GPA:
Nova Southeastern UniversityMiami, FL, Expected in 12/2019 – –Master of Science:Psychology - GPA:
Florida International UniversityMiami, FL, Expected in 05/2017 – –Bachelor of Arts:Psychology - GPA:
Miami Dade CollegeMiami, FL, Expected in 08/2014 – –Associate of Arts:Psychology - GPA:
Felix Varela High SchoolMiami, FL, Expected in 06/2010 – –High School Diploma: - GPA:
Experience
Lincoln Tech - Admissions Coordinator Lincoln, RI, 07/2019 - Current
Helped patients with admissions process and adhered to state and federal laws.
Handled insurance claim duties and verified that each met standards of admissions.
Gathered completed application and supporting documentation to compile application portfolios.
Implemented strategic plans and initiatives to achieve enrollment objectives.
Coordinated with admission team to schedule admission and recruitment programs.
Completed document faxing, bookkeeping and accurate filing.
Adhered to HIPAA confidentiality requirements by safeguarding files.
Collected information about clients through interviews, observation or tests.
Chugach Alaska Corporation - Lead Registrar- Miami Cancer Institute Chicago, IL, 04/2017 - 07/2019
Answered questions and fulfilled requests with friendly and knowledgeable service.
Collected, evaluated and stored documents securely in permanent records.
Leveraged scheduling system to determine availability of date and time requested.
Processed patient medical records requests in compliance with HIPAA guidelines.
Interviewed patients to complete documents, case histories and intake and insurance forms.
Provided hands-on training and coaching for junior staff on office policies and regulations.
Offered front-facing, enthusiastic approach to customer service, resolving complaints and directing pressing matters to supervisor or most-appropriate party.
Collected and processed insurance-related out-of-pocket co-payment allotments.
Communicated with customers regarding co-payment and deductibles.
Monitored for possible insurance-coverage issues, effectively communicating roadblocks to patients and family members, medical staff and other affected parties.
Satisfied patient and customer requests for services fulfillment, payment processing and information disclosures.
Adhered to established policies and operating procedures to verify and update insurance credentials and other client data.
Maintained full, up-to-date knowledge of HIPAA, overseeing compliance with existing performance standards.
Added payment notations and other adjustments to patient records for future reference.
Developed effective scheduling processes to achieve production objectives.
Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
CEDA Orthopedics, Florida - Surgical Coordinator- Call Center City, STATE, 12/2015 - 02/2017
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Documented customer correspondence in CRM to track requests, problems and solutions.
Maintained strong call control and quickly worked through scripts to address problems.
Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
Offered resolutions to de-escalate calls and solve customer issues.
Navigated through computer systems to review information and respond appropriately to callers.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Updated customer accounts, addresses and contact information within call management databases.
Gathered current medical information and reviewed histories to gather details for surgeons.
Booked surgeries according to physician volume and maintained prompt turnaround times.
Collaborated and established strong working relationships with physicians, supervisors and colleagues.
Coordinated work processes and routed paperwork to appropriate physicians and staff members.
Answered phones, greeted patients and filed paperwork to maintain smooth operations in front office.
Center For Children And Families- FIU - Administrative Assistant City, STATE, 04/2015 - 12/2015
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Directed customer communication to appropriate department personnel.
Provided secretarial and office management support while building cooperative working relationships.
Scheduled appointments, meetings and events for management staff.
Prepared and prioritized calendars and correspondence.
Monitored office equipment and scheduled repairs.
Answered phones to direct callers, schedule appointments and provide general office information.
Received and routed incoming calls and correspondence to promote timely communication.
Answered and routed telephone calls and took messages.
Delivered exceptional customer service through direct communication with clients and team members.
Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
Organized training, client meetings, team meetings and events.
Met incoming guests and clients, offering immediate assistance.
Responded to inquiries via email, telephone and social media platforms.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Drafted agendas, meeting notes and other documents to enhance collaborative process.
Monitored office supply inventory and replenishment and liaised with vendors to negotiate optimal pricing.
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