To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Highlights
MS Windows XP, Windows NT, Word 2003-2007, Power Point, Excel, Office, Word Processing, Database, spreadsheets, People Soft, Banner, Image Scanning, 45-50 wpm, 10 key touch
Accomplishments
Successfully developed cross training project which resulted in enrollment service staff being able to give at least general information to students and parents to help keep down on the runaround.
Experience
Admissions Assistant 1, 09/2014 to New York University – Brooklyn, NY,
Processes applications for admission to the University of Houston.
Works in a specific admissions area, such as high school applications, transfer applicants, international admissions, admission to graduate school, and so forth.
Determines the admissions status of applicants based on institutional policies.
Interprets the admissions policies and procedures for staff, students, parents and the general public.
Reviews and codes applications for required documents for admission purposes.
Determines residency status of applicants for tuition purposes based on state rules and regulations.
Reviews and analyzes official documents received from applicants based on admissions policies and procedures.
Prepares correspondence to applicants and other parties for additional information, as necessary.
Enters updates and corrects data on applicant, faculty and staff on VAX system as needed.
Provides guidance to student workers to assist with processing applications and documents received from applicants.
Assists students and staff during orientation, registration and fee payment periods.
Enrollment Service Generalist 1 - provides professional customer service to students, faculty, staff, and the community at the Enrollment Services Welcome Center and Call Center.
Provides general information and answers inquires received via telephone, web based technologies, and walk-in customers regarding the various enrollment services processes and offerings of the university.
Communicates effectively and professionally with students, internal departments, and external entities to resolve customer issues.
Cashier/ Bookseller, 04/2014 to 10/2014 Quinnipiac University – Mount Carmel, CT,
Provide world-class customer service by delivering the four core service principles: put the book in the customer's hand, offer to order, offer the Member program, and fast cashiering.
Greet and establish rapport with customers, engaging them in conversations about all our products and services.
Ask questions to identify customer needs, providing recommendations using your product knowledge to connect our customer with the right solutions.
Respond to customer's concerns and questions, and wrap up the sale.
Communicate specific product needs to managers to ensure your store is stocked appropriately with in demand titles and customer requests.
Ensure that products are put on the selling floor when received, identifying, organizing, shelving, and zoning in accordance with Integrated Store Operations (ISO), Visual Merchandising Standards VMS), and shelving guidelines.
Assist in any area of the store when necessary; Protect company assets by adhering to all inventory and loss prevention standards, properly completing weekly cycle counts and inventories.
Help orient new booksellers, ensuring a smooth acclimation to the store and our bookselling culture.
Act with integrity and trust, promoting our bookselling culture and core values.
Financial Aid Assistant, to Quinnipiac University – Sydney, CT,
Facilitates the customer service center and provides educational assistance to the general public on Financial Aid questions, registration and admission questions.
Performs document tracking to better serve students.
Analyses and interprets federal and state institutional regulations and funds.
Communicate with students to accurately complete forms and application.
Answer phone calls, greet visitors, respond to routine inquires, and assist with orientations.
File Room Coordinator, 01/2009 to 08/2010 Texas Southern University – City, STATE,
Establishes file and record keeping system for the department.
Creates updates, revises and retrieves records and files.
Compiles, tabulates, and summarizes data from a variety of sources.
Reviews documents to determine acceptability accuracy and completeness of information.
Corrects errors.
Keyboards or enters data in computer system.
Composes documents or prepares reports.
Develops charts, graphs and tables of information.
Operates photocopiers, fax machines, and other standard office equipment.
Codes information from source documents by applying established, clearly defined codes.
Sorts and distributes mail.
Prepares mail outs.
Types and proofreads documents.
May determine format of document Answers inquiries regarding routine procedures and policies to visitors, staff members, or students by telephone or in person.
Performs other job- related duties as assigned.
Financial Aid Assistant Front Counter Supervisor, 07/2007 to 01/2009 Houston Community College – City, STATE,
Facilitates the customer service center and provides educational assistance to the general public on Financial Aid questions, registration and admission questions.
Performs document tracking to better serve students.
Analyses and interprets federal and state institutional regulations and funds.
Communicate with students to accurately complete forms and application.
Answer phone calls, greet visitors, respond to routine inquires, and assist with orientations.
Oversee 4 part-timer and couple of work studies.
Financial Aid Assistant, 10/2006 to 07/2007 Houston Community College – City, STATE,
Welcome Center) Facilitates the customer service center and provides educational assistance to the general public on Financial Aid questions, registration and admission questions.
Performs document tracking to better serve students.
Analyses and interprets federal and state institutional regulations and funds.
Communicate with students to accurately complete forms and application.
Answer phone calls, greet visitors, respond to routine inquires, and assist with orientations.
Financial Aid Assistant, 09/2004 to 10/2006 Houston Community College – City, STATE,
Responsible for Intake of Student financial documents.
Assisted with all filing, faxing, creating forms, and the wordlist.
Also assist with all projecting including design and implement of design for financial aid forms.
Financial Aid Associate, 08/2003 to 08/2004 Houston Community College – City, STATE,
Responsible for assisting in administrating one or more of the federal, state or institutional programs administered at the college.
Provided financial aid counseling to include: loan counseling, job placement counseling, new student orientation and determining student's financial aid awards.
Student Legal Assistant, 06/1995 to 05/1996 Texas Southern University Thurgood Marshall School Of Law – City, STATE,
Provided secretarial support to environmental Also helped create a new filing system for environmental law department.
Education
Bachelor of Science: , Expected in University of Houston Downtown - Houston, Texas GPA:
B.S: Criminal Justice, Expected in - , GPA: Criminal Justice
Associates: Science, Expected in Houston Community College - Houston, Texas GPA: Science
AS: , Expected in - , GPA:
Certificate of Completion Business Administration Management: , Expected in Houston Community College - Houston, Texas GPA:
Skills
10 key touch, Ask, book, Business Administration, Call Center, cashiering, charts, counseling, customer service, customer service, Database, fast, fax machines, faxing, filing, Financial, forms, forth, funds, graphs, Image, inventory, ISO, law, loss prevention, Excel, mail, Office, Power Point, Windows NT, MS Windows XP, Word, Works, office equipment, organizing, People Soft, photocopiers, policies, Processes, rapport, record keeping, selling, Scanning, secretarial, spreadsheets, tables, telephone, phone, 50 wpm, VAX, Visual Merchandising, VMS, Word Processing
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Resume Overview
School Attended
University of Houston Downtown
Houston Community College
Houston Community College
Job Titles Held:
Admissions Assistant 1
Cashier/ Bookseller
Financial Aid Assistant
File Room Coordinator
Financial Aid Assistant Front Counter Supervisor
Financial Aid Assistant
Financial Aid Assistant
Financial Aid Associate
Student Legal Assistant
Degrees
Bachelor of Science
B.S
Associates
AS
Certificate of Completion Business Administration Management
