Admissions Advisor Team Lead resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Vast knowledge of SalesForce,
College admissions
Conflict resolution
Extremely organized
Educational counseling
Data analysis
Staff development
Team leadership
Process implementation
Student assessment and analysis
Skilled in all Microsoft applications
Interpersonal and written communication
Experience
Admissions Advisor - Team Lead, 08/2018 - Current Cassella Waste Systems, Inc. – Cooperstown, NY,
Promoted to Team Lead position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service
Assess, motivate, and empower team members to perform in manner that builds student satisfaction and retention
Train new employees on Salesforce applications and Admissions responsibilities to support team efficiency
Conduct interviews and evaluate each prospective student based on his/her needs, desires, interests, qualifications, motivations, and commitments
Responsible for advising and counseling prospective students through the Admissions process and facilitate the collection of all required Admissions documents relevant to the first term start over the phone and/or via email, and chat technology
Adhere to the university's admissions process to provide accurate information regarding academic programs, application requirements, and enrollment procedures
Collaborate with Financial Aid and Student Advising departments to achieve student enrollment targets and a well-rounded student experience
Recipient of several Admissions Advisor awards throughout 2018 - present for exceeding enrollment goals and start percentages
Digital Workforce Manager, 12/2017 - 05/2018 Labcorp – Bowie, MD,
Managed a team of 21 Digital Workforce Coordinators, both remote and locally
Managed fulfillment of all incoming requisitions from both internal and external customers to include the allocation of Delivery assets in order to provide on-time delivery of qualified associates
Provided accurate real-time visibility to internal organization and Delivery leadership of all open requisitions within the region
Developed monthly on-call schedule to provide Delivery coverage after hours
Worked closely with Quality Operations team to ensure appropriate prioritization of open requisitions
Provided real-time communications and escalation reports to Delivery leadership where roadblocks prevented successful requisitions fulfillment based on time-to-fill targets
Established MSP partnership when necessary
Managed weekly, monthly and quarterly KPI's for Delivery Workforce Coordinators to ensure targets were met
Worked with Delivery leadership to develop performance improvement plan when appropriate to do so based on low performance
Provided on-going training as part of the organizations continuous improvement initiatives
Maintained activity within the team to establish overall health of employee funnels with a prepared "standby" pipeline of associates in markets where business is active
Monitored compliance to both MS Companies and customer specific hiring/screening requirements for all new team members delivered to our customer
Created and prepared reports and/or completion of special projects as requested by Management
Strategic Account Manager, 09/2015 - 12/2017 MS Companies – City, STATE,
Established substantial, long-term customer relationships
Acted as the liaison between both internal and external accounts
Researched potential customer relationships to present distinctive retention and improvement countermeasures
Attended monthly meetings with customers to review the specific processes created for their accounts
Developed and implemented creative, cost effective programs which increased client retention rates by 57% compared to the prior year
Attended monthly meetings for each account in 7 different states to review the specific processes created for their accounts
Managed all unforeseen issues directly and promptly, in addition to preventing issues prior to occurring
Maintained 100% KPI's for delivery, satisfaction, and improvement for current and new accounts
Created and managed portfolios containing 10 accounts totaling $5,561,603.68 year to date in billed revenue
Pre-Authorization Specialist, 06/2014 - 09/2015 Indiana Hand To Shoulder Center – City, STATE,
Evaluated controlled clinical data by correlating it with particular medical diagnoses and procedure codes to establish insurance authorization for specialty care
First point of contact for hospitals, physician's offices, and patients to arrange initial consultations and obtain insurance information
Contacted both in and out of network insurance companies to obtain proper authorization and verification for office visits, procedures, and surgeries
Supported the maintenance and most recent changes to each of the 11 surgeon's clinical schedules
Adhered to the Health Insurance Portability and Accountability Act (HIPPA) privacy policies and procedures
Education
Bachelor of Science: Health Services, Expected in - University of Southern Indiana - Evansville, IN GPA:
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