Admissions Advisor Team Lead resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Vast knowledge of SalesForce,
  • College admissions
  • Conflict resolution
  • Extremely organized
  • Educational counseling
  • Data analysis
  • Staff development
  • Team leadership
  • Process implementation
  • Student assessment and analysis
  • Skilled in all Microsoft applications
  • Interpersonal and written communication
Admissions Advisor - Team Lead, 08/2018 - Current
Cassella Waste Systems, Inc. Cooperstown, NY,
  • Promoted to Team Lead position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service
  • Assess, motivate, and empower team members to perform in manner that builds student satisfaction and retention
  • Train new employees on Salesforce applications and Admissions responsibilities to support team efficiency
  • Conduct interviews and evaluate each prospective student based on his/her needs, desires, interests, qualifications, motivations, and commitments
  • Responsible for advising and counseling prospective students through the Admissions process and facilitate the collection of all required Admissions documents relevant to the first term start over the phone and/or via email, and chat technology
  • Adhere to the university's admissions process to provide accurate information regarding academic programs, application requirements, and enrollment procedures
  • Collaborate with Financial Aid and Student Advising departments to achieve student enrollment targets and a well-rounded student experience
  • Recipient of several Admissions Advisor awards throughout 2018 - present for exceeding enrollment goals and start percentages
Digital Workforce Manager, 12/2017 - 05/2018
Labcorp Bowie, MD,
  • Managed a team of 21 Digital Workforce Coordinators, both remote and locally
  • Managed fulfillment of all incoming requisitions from both internal and external customers to include the allocation of Delivery assets in order to provide on-time delivery of qualified associates
  • Provided accurate real-time visibility to internal organization and Delivery leadership of all open requisitions within the region
  • Developed monthly on-call schedule to provide Delivery coverage after hours
  • Worked closely with Quality Operations team to ensure appropriate prioritization of open requisitions
  • Provided real-time communications and escalation reports to Delivery leadership where roadblocks prevented successful requisitions fulfillment based on time-to-fill targets
  • Established MSP partnership when necessary
  • Managed weekly, monthly and quarterly KPI's for Delivery Workforce Coordinators to ensure targets were met
  • Worked with Delivery leadership to develop performance improvement plan when appropriate to do so based on low performance
  • Provided on-going training as part of the organizations continuous improvement initiatives
  • Maintained activity within the team to establish overall health of employee funnels with a prepared "standby" pipeline of associates in markets where business is active
  • Monitored compliance to both MS Companies and customer specific hiring/screening requirements for all new team members delivered to our customer
  • Created and prepared reports and/or completion of special projects as requested by Management
Strategic Account Manager, 09/2015 - 12/2017
MS Companies City, STATE,
  • Established substantial, long-term customer relationships 
  • Acted as the liaison between both internal and external accounts
  • Researched potential customer relationships to present distinctive retention and improvement countermeasures
  • Attended monthly meetings with customers to review the specific processes created for their accounts
  • Developed and implemented creative, cost effective programs which increased client retention rates by 57% compared to the prior year
  • Attended monthly meetings for each account in 7 different states to review the specific processes created for their accounts
  • Managed all unforeseen issues directly and promptly, in addition to preventing issues prior to occurring
  • Maintained 100% KPI's for delivery, satisfaction, and improvement for current and new accounts
  • Created and managed portfolios containing 10 accounts totaling $5,561,603.68 year to date in billed revenue
Pre-Authorization Specialist, 06/2014 - 09/2015
Indiana Hand To Shoulder Center City, STATE,
  • Evaluated controlled clinical data by correlating it with particular medical diagnoses and procedure codes to establish insurance authorization for specialty care
  • First point of contact for hospitals, physician's offices, and patients to arrange initial consultations and obtain insurance information
  • Contacted both in and out of network insurance companies to obtain proper authorization and verification for office visits, procedures, and surgeries
  • Supported the maintenance and most recent changes to each of the 11 surgeon's clinical schedules
  • Adhered to the Health Insurance Portability and Accountability Act (HIPPA) privacy policies and procedures
Bachelor of Science: Health Services, Expected in
University of Southern Indiana - Evansville, IN
  • Concentration in Public Health
  • Minor in Nutrition

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Resume Overview

School Attended

  • University of Southern Indiana

Job Titles Held:

  • Admissions Advisor - Team Lead
  • Digital Workforce Manager
  • Strategic Account Manager
  • Pre-Authorization Specialist


  • Bachelor of Science

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