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Admissions Advisor Resume Example

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ADMISSIONS ADVISOR
Professional Summary

Adaptable Admissions Advisor with more than 10 years of experience in customer service and employee development. Expert using educational and career counseling techniques to prioritize workload and set goals. Collaborated with multidisciplinary team on internal research. Flexible mentor individualizing intervention strategies and activities for supportive services to serve students.

Skills
  • Administrative abilities
  • Strategic decision-making
  • Staff Management
  • Team collaboration and leadership
  • Data-driven decision making
  • Career planning
Work History
Admissions Advisor, 11/2018 to Current
Company Name – City, State
  • Reviewed and discussed new students' academic credentials, interests and educational goals.
  • Regularly met with enrolled students to confirm success and identify problem areas.
  • Identified and addressed concerns of incoming students and parents.
  • Created and designed marketing materials for student recruitment and retention.
  • Worked with financial aid office to verify student's' applications and discuss payment options.
  • Gathered necessary paperwork and applications for students to initiate enrollment process.
  • Assessed student's abilities and recommended degree programs to highlight strengths.
  • Organized, detailed and excellent track record of working well under pressure to meet deadlines.
  • Maintained positive relationships with students, faculty, alumni and administration.
  • Used data to monitor students' progress and recommend solutions for improvement.
  • Maintained accurate confidential participant files to meet state and federal guidelines.
  • Maintained student database and electronic records for each student contact.
  • Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.
  • Determined validity and reliability of data gathering methods.
Customer Service Team Manager, 05/2013 to 06/2018
Company Name – City, State
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
  • Decreased downtime by training 18 employees on company products and sales strategy.
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Technical Support Representative, 03/2011 to 05/2013
Company Name – City, State
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Retained existing clients and developed new accounts by extending high quality and efficient support service.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across 3 time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
Education
MBA: Business Administration, 07/2016
Strayer University - City, State
Bachelor of Science: Business Administration And Management, 12/2010
University Of South Carolina Upstate - City, State
Affiliations

Delta Sigma Theta Sorority, Incorporated

Certifications
  • Licensed Insurance Broker - 3 years
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Resume Overview

School Attended

  • Strayer University
  • University Of South Carolina Upstate

Job Titles Held:

  • Admissions Advisor
  • Customer Service Team Manager
  • Technical Support Representative

Degrees

  • MBA : Business Administration , 07/2016
    Bachelor of Science : Business Administration And Management , 12/2010

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