adminstrative assistant ii resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

  • Database and Client Management Systems
  • Strong Organizational Skills
  • Ease with Computers and Technology
  • Document and File Management
  • Office Equipment Operation
  • Resource Coordination and Allocation
  • Supply Inventory Control
  • Computers and Technology
  • Multi-Line Telephone Systems
  • Appointment Coordination
  • Confidentiality and Data Protection
  • Employee Training
Work History
Adminstrative Assistant II, 06/2019 - 07/2022
Universal Health Services Jacksonville, FL,
  • Provided direct support to PSFC staff approx. 150 and students approx. 300 staff in matters of space, operations, and safety as part of its headquarters' staff
  • Produced work orders that pertain to arranging custodial services for any repair and maintenance matters, resolves grounds and mail services issues
  • Distributed MIT and PSFC safety policy and training requirements to new staff and students
  • MAnaged administration of MIT and PSFC safety program such as assisting EHS coordinator with procurement and distribution of personal protective equipment; maintaining keys and updating clearances to PSFC’s facilities
  • Handled special projects as assigned relating sponsors and visitors
  • Executed record filing system to improve document organization and management.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Maintained staff directory and company policy handbook for human resources department.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
Program Office Manager, 03/2019 - 06/2019
  • Managed employee documentation, daily activities, and employee-related functions
  • Handled admissions and discharges of individuals served within program
  • Managed and reconciled Payroll
  • Monitored insurance eligibility
  • Ran Biweekly and Monthly Reports
  • Direct assistant to Program Director
  • Stand as an active Board Member/ Human Right Officer for Dedham program
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Approved regular payroll submissions for employees.
  • Maintained computer and physical filing systems.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.
  • Arranged corporate and office conferences for company employees and guests.
Clinical Program Coordinator, 03/2016 - 03/2019
Mass Mentor Network City, STATE,
  • Affiliated with DDS Shared Living and AFC providers to identify individual needs
  • Monitored progress and evaluate quality of supports and services on a quarterly base
  • Maintained and collected confidentiality of records relating to clients' treatment
  • Coordinated and participated in the development of ISPs
  • Interviewed potential clients and arranged home placement
  • Arranged emergency placement for temporary and permanent housing
  • Supervised 40+ independent contractors and served 60 AFC clients under Mass Health regulations and Mass Mentor procedures 2
  • Served as a Human Right Officer
  • Assisted with community resources for healthcare and mental health.
  • Conducted routine home inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Managed application processes for facility certifications with American Red Cross's education programs.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
  • Managed caseload of 60 adults in DDS programs to provide comprehensive, community-based care.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Collaborated with external agencies to meet educational and transitional needs of students.
ADA Specialist/ Social Work Technician, 02/2011 - 08/2016
  • Provided central establishment for fiscal control case recordings
  • Maintained internal and external budgeting of state and federal funds for the Boston Region
  • Maintained all internal operations relating to records and systems, correspondence
  • Directed case management services to legally blind individuals in need through advocacy, information and referral for clients
  • Assisted staff who are legally blind with transportation to and from consumer's homes
  • Outreached services for volunteer recruitment for our blind clients, and awareness of MCB’s services
  • Developed and maintained good communication with other programs and departments within the organization to facilitate inter-agency referrals
  • Coordinated and facilitated Regional meetings to inform consumers and vendors of new and update status of MCB progression as an agency
  • Assisted Social Workers with wellness checks and home visits to supervise separated families.
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all [Type] products are available.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Assisted with [Action] to enforce quality, safety and sanitation guidelines.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Status -
Computer Office Software Budgeting Case management Certified CPR/ First Aid Rehabilitation Services Customer Service Operations Counsel/Coach Data Management,

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Job Titles Held:

  • Adminstrative Assistant II
  • Program Office Manager
  • Clinical Program Coordinator
  • ADA Specialist/ Social Work Technician



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