adminstrative assistant resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Systematic Administrative Assistant with over 17 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

  • Spreadsheet management
  • Transporting Files
  • Routing Mail
  • Program Files Maintenance
  • Organizing, distributing and receiving Mail
  • Faxing
  • MS Office Suite Knowledge
  • Accounting Skills
  • Documentation and reporting
  • Relationship building
  • Customer and client relations
  • Employee training and development
  • Strategic Planning
  • Project Management
  • Scheduling
Work History
06/2011 to 01/2015 Adminstrative Assistant Lockheed Martin | Huntsville, AL,

After ten year tenure as a Correctional Officer, started working in the administrative department as Officer Services Assistant to The Chief Of Security

Maintain information concerning the Inmate Telephone system as the liaison between the offender, communication to the public.

Assistant To Personnel Manger, assisted with maintaining folder on Employee Grievances, by data system and maintain original copy in employees personnel folder that is secured. Assisted Records office staff with filing, logging, pull folders for transportation of inmates, transferring to another facility, state and local and receiving of inmates hade ot prepare materials for events.

  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Created PowerPoint presentations for business development purposes.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Managed Microsoft, training working in the State Farm Training School five institutions employee training records folders databases converting complex data into easy-to-interpret data.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Handled client correspondence and tracked records with the personnel offices STFC and Academy For Staff Development offices for efficiency.
  • Generated reports and typed letters in Microsoft Word and prepared presentations for Inmate Orientation using Microsoft Powerpoint for maximum impact and results.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Maintained staff directory and company policy handbook for human resources department and maintained files for audits
  • Scheduled office meetings and client appointments for team of forty professionals ranging from Warden, Assistant Warden, Cheif Of Security, Sergeant, Lieutenant, Captains and line staff.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Executed record filing system to improve document organization and management.
Sep1989 to Aug2011 Correctional Officer A Deep Meadow Correctional Center | City, STATE,
  • Completed intake paperwork, fingerprints and searches.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Worked in Main Compound Hallway, Main Control Room,Tower, Dispatcher and Switchboard Operator
  • Maintained logbook on all post worked
  • Maintained and issued 38 caliber weapons, stunt gun, baton, vehicle and building area keys
  • Maintain security and control of facility
  • Assisted in search of escaped inmate
Oct1987 to Sep1989 Correctional Officer B Powhatan Corretional Center | City, STATE,
  • Correctional Officer B Duties:
  • Completed intake paperwork, fingerprints and searches.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Oversaw 180adult males in correctional residential facility setting.
  • Restrained adult male inmates when disturbances required physical intervention.
  • Supervised daily activities, including school, meals and recreation time.
  • Supervised and directed adult male movement during various activities on and off campus.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Identified facility openings and designated inmates to housing units.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Determined and assigned inmates to appropriate housing.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Arranged for medical and dental care of inmates.
  • Booked new inmates into facility and processed inmates for release.
  • Conducted routine and emergency head counts.
  • Led disciplinary hearings and made recommendations for sentencing.
  • Observed behavior of residents individually and in groups.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
  • Maintained custody and control of inmates housed in dormitory and cellblock settings and Special Housing security unit, telphone calls, mail distribution and receiving.
Expected in 06/2011 Associate of Arts | Business Management University of Phoenix, Tempe, AZ GPA:
Expected in 06/1978 High School Diploma | Cumberland High School, Cumberland, Virginia, GPA:
  • Certified to carry a 38 caliber pistol, AR-15 and Shotgun
  • Trained in Defensive Tactic
  • Certified Defensive Driver
  • Virginia Department of Corrections (10 Years as an officer) and 17 years in administration

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Resume Overview

School Attended

  • University of Phoenix
  • Cumberland High School

Job Titles Held:

  • Adminstrative Assistant
  • Correctional Officer A
  • Correctional Officer B


  • Associate of Arts
  • High School Diploma

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