Administrator resume example with 17 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Training and development
  • Financial oversight
  • Network Administration
  • Project coordination
Administrator, 05/2017 to 10/2021
Tg MissouriPerryville, MO,
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
  • Organized activities to reward employees and motivate performance improvements.
  • Assigned to carry out the agency's business. Supervise, Plan direct and coordinate overall agency development and administration. Interpret and communicate agency policies and procedures. Conduct in-service training for agency professional staff in accordance with agency policy, State and Federal regulations. Comply with federal, state and company policies, procedures and regulations. Attend meetings and seminars that are sponsored by local, state, and national trade associations of the home health industry. Ensure the quality and appropriateness of services, the availability of services and the appropriate staffing for the delivery of services in a safe and efficient manner. Supervise agency health care services.
Director of Social Services, 01/2015 to 05/2017
Stonerise Healthcare LlcMorgantown, WV,
  • Supervise and support social service workers and staff to assure that each child receives services in accordance with all laws, regulations and internal policies.
  • Facilitate the provisions of safe, secure and nurturing living experiences in accordance with The Bair Foundation mission
  • Assures the implementation of all applicable state regulations and organizational policies and procedures within the office
  • Supervises treatment, planning and progress of clients.
  • Assures resolution of critical incidents for foster care/family preservation services.
  • Makes visits to foster homes annually and those homes that have more than three foster children a minimum of twice per year.
  • Develops budget for services to assure office is operating without financial loss.
  • Maintains communication with referral agencies regarding current children by monthly visitations for agencies with more than five children in care.
  • Must become proficient with The Bair Foundation's treatment model and its application
  • Supervises the Intake Staff ensuring placement goals area met.
  • Trains Social Services Workers and Parent Recruiters and acts in place of each position when absent
  • Conduct home studies
Investigations Supervisor II, 10/2004 to 01/2015
Department Of Family Protective ServicesCity, STATE,
  • Supervised a unit of six CPS investigator caseworkers and an administrator assistant and human technician
  • Responsible for providing investigative and protective services to children and families
  • Oversees the unit in accordance with CPS Handbook, Title III of the Texas Family Code and Minimum Standards of child placing agencies.
  • Interacts routinely with children, caregivers, judges, attorney, medical personnel, the military, school personnel and all other aspects of the community
  • Plans and manages unit operations to achieve program goals and objectives for service delivery by monitoring caseloads, consulting with staff on case issues, approving leave, and holding unit meetings
  • Selects, manages and develops staff through review of performance data, conferences, training, and performance appraisal
  • Interprets program policy, procedure, and service control requirements
  • Develops and maintains effective working relationships between CPS staff, Child Welfare Boards, local Child Advocacy Center, the general public, legal, medical, educational, and other community resources
  • Makes casework decisions regarding the removal and placement of children, and works with county and district attorneys on legal measures to initiate on CPS cases.
  • Performs other duties as assigned and required to maintain unit operations
  • Promotes, monitors, and ensures that respect is demonstrated for cultural diversity
  • Attends work regularly in accordance with agency leave polity
  • Assigns duties, hires, disciplines, rewards, approves leave requests and formally evaluates employees
  • Provides supervisor night duty coverage as scheduled
  • Served as Parent Collaboration Group CPS liaison for Region 04 for 7 years for local and statewide group
  • Facilitator for Family Team and Family Group Conferences
  • Supervised Family Based Safety Services unit-who provided services to family to preserve the family
  • Knowledge of and ability to access local resources and provide resource and referral services linking families with community resources and support systems
  • Developed and provided parenting training and education in the home as well as facilitate monthly parent support groups
  • Developed and provided family service plans needed for families
  • Work effectively with diverse family types: exhibit cultural sensitivity
  • Worked on several workgroups that have developed and changed policies
  • Conduct Home studies
INTERN-Social Worker, 06/2009 to 05/2010
Good Shepherd HospitalCity, STATE,

Duties included-completed psychosocial assessments, ongoing assessments of patients, meeting with treatment team, develop discharge planning, ensuring patients had after care resources, work with patients/families to provide support and information to improve life/care for individuals/patients and residents, Interviewed client and families.

  • Collaborated with multidisciplinary team of mental health case managers and disability workers.
  • Maintained thorough case history records and wrote detailed reports.
  • Maintained lists of resources helpful to clients.
  • Maintained confidential case documentation.
  • Compiled socio-psychiatric case histories to facilitate accurate diagnoses.
  • Attended meetings, training, conferences and seminars to advance professional knowledge.
  • Offered community resources and referrals to support client basic needs.
  • Conducted client interviews to gather information and update case records.
  • Organized and secured case records and reports to maintain confidentiality of client treatment
  • Served as client advocate and promoted ideas that aligned with client best interest.
  • Maintained case files and oversaw transmissions between offices.
  • Completed admission packets and developed treatments plans to facilitate intake pre-screening process under direction of Social Worker.
  • Partnered with Social Workers to develop coping mechanisms and behavioral therapy methods.
  • Administered conflict resolution strategies to help families resolve disputes.
  • Leveraged case management tools and referrals to link clients to community resources.
  • Provided individual and family therapy and support under direction of experienced staff.
  • Maintained client best interest and safety by mediating family conflict under facility supervision.
  • Collaborated with social workers to perform home assessments and unscheduled wellness visits.
  • Liaised with Social Workers to complete home evaluations and wellness visits.
Education and Training
Bachelor of Arts: English/Speech Communications, Expected in
East Texas Baptist University - Marshall, TX
Master of Social Work: , Expected in
Stephen F. Austin State University - Nacogdoches, TX,

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Resume Overview

School Attended

  • East Texas Baptist University
  • Stephen F. Austin State University

Job Titles Held:

  • Administrator
  • Director of Social Services
  • Investigations Supervisor II
  • INTERN-Social Worker


  • Bachelor of Arts
  • Master of Social Work

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