administrator fees reconciliations team resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

A professional and astute individual with extensive experience in credit control, risk analysis and commercial finance operations.

Pragmatic and well organised, committed to exceeding operational and performance targets, completing tasks within a time critical and quality driven environment.

An open and effective communicator, capable of building strong rapport with project partners, clients and colleagues.

Currently seeking a new challenge in a role that will harness my skills and experience, allowing me to add immediate value and depth to a new team.

  • Recordkeeping and File Management
  • Bank Reconciliation
  • Invoicing
  • MS Office
  • Sage 50
  • Data Analysis
  • Account Management
  • Stakeholder Relations
  • Relationship Development
  • Training and Development
Administrator - Fees & Reconciliations Team, 06/2019 - 09/2022
Heartland Financial Usa, Inc. Mariposa, CA,
  • I successfully streamlined the bank reconciliation process. As a result, the quarter-end reporting turnaround was reduced from two months to four days.
  • Data collection and analysis of 61 custodian bank accounts. These accounts contain financial transactions of multiple international clients.
  • Investigation and resolution of any unidentified transactions.
  • Responsible for sending invoices by email, fax and mail.
  • Collection of quarterly fees by liaising with international custodians by email and telephone.
  • Maintained collection account records, saving transactions and importing them to internal software.


  • My work on the bank reconciliations was recognized by Finance as a key deliverable for the year, negating the need for retrospective adjustments to the Profit & Loss Account. I was nominated for a recognition award for my achievement.
Account Administrator/Senior Credit Controller, 01/2014 - 11/2018
Iconic Newspapers City, STATE,
  • Ensured uninterrupted advertising planning across 13 local newspapers, while maintaining a high standard of risk assessment.
  • Assessment of creditworthiness of clients and working to tight deadlines for print and digital media while managing and reducing a large debtors ledger.
  • Ensured that all invoices were raised accurately and promptly. Monitored overdue payments and identified potential losses, escalating where necessary.
  • Developed and maintained strong relationships with colleagues and customers to ensure timely payment of invoices.
  • Successfully reduced the inherited aged debt book by updating the client database and pursuing unresolved arrears and questions previously unresolved.
  • Processed bank reconciliations, credit cards, cash and cheque lodgements.


  • Supported the Finance Manager in developing credit and collection policies for this newly established company in 2014/5.
Business & Agricultural Account Management, 01/2013 - 11/2013
Bank Of Ireland City, STATE,
  • Managed clients with delinquent/overlimit current accounts, loans, and credit cards in a target-driven environment.
  • I was responsible for providing clients with suitable advice on how to manage their accounts and make payments.
  • I also monitored their accounts for any further issues and kept up to date records of all communications.
  • This enabled me to provide the best customer service and keep the client relationships strong.
  • Mentored and coached junior staff, resolving any queries or issues.
Collections Account Manager, 06/2005 - 12/2012
Bank Of Ireland Asset Finance City, STATE,
  • Managed an assigned portfolio of accounts, ensuring prompt and appropriate action was taken in the event of a default on leasing, hire purchase, or loans.
  • I handled consumer and commercial accounts ranging from €100 to over €10 million.
  • Monitored customer accounts to identify potential defaults and managed the debt recovery process.
  • Developed and maintained client relationships in order to ensure a satisfactory outcome.
  • Negotiated settlement agreements and ensured timely payment of accounts.
  • Provided guidance and advice to colleagues on customer related issues.
  • Negotiated payment arrangements with customers in financial difficulties.
  • Liaised with external collection agencies to resolve disputes and ensure successful recovery of outstanding debt.
  • Maintained accurate records of every interaction.


  • Nominated for three Customer Excellence Awards.
  • Appointed Employee Engagement Representative for 2 years running, liaising between management and staff relating to key issues necessary for a productive working environment.
  • Assisted with the coordination of a team of 19, ensuring individual strengths are used to full advantage in order to keep portfolios at a manageable level.
  • Identified an instance of fraud and reported it to the Fraud Department, leading to the uncovering of further related cases.
Education and Training
Manual & Computerised Bookkeeping: , Expected in 2023
Iona College - Co Meath, Ireland,
Status -
50MI – Sage Payroll Stages 1 And 2 Training Bundle: , Expected in 03/2023
Sage University - Online,
Status -
Microsoft Office Specialist: Excel Associate (Office 2019): , Expected in 02/2023
Microsoft - Online,
Status -
Professional Certificate in Financial Advice: , Expected in 2013
The Institute of Bankers - Dublin, Ireland,
Status -

APA Loans & Consumer Credit, Life Assurance, Pensions & Investment

Diploma in PR, Advertising & Marketing : , Expected in 2005
Irish Academy of Public Relations - Dublin, Ireland,
Status -
Additional Information

I am the secretary of my neighbourhood residents' committee.

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Resume Overview

School Attended

  • Iona College
  • Sage University
  • Microsoft
  • The Institute of Bankers
  • Irish Academy of Public Relations

Job Titles Held:

  • Administrator - Fees & Reconciliations Team
  • Account Administrator/Senior Credit Controller
  • Business & Agricultural Account Management
  • Collections Account Manager


  • Manual & Computerised Bookkeeping
  • 50MI – Sage Payroll Stages 1 And 2 Training Bundle
  • Microsoft Office Specialist: Excel Associate (Office 2019)
  • Professional Certificate in Financial Advice
  • Diploma in PR, Advertising & Marketing

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