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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Accomplished, energetic, and visionary Tribal Executive with solid expertise managing all levels of multiple projects and a history of achievement with 15 years of Management experience. Motivated leader with strong organizational and prioritization abilities with mission critical results. Areas of expertise include leadership, budget preparation, monitoring contracts, grants, cooperative agreements, training/facilitator, and new program development.

Skills
  • Ability to Communicate in Writing
  • Ability to Communicate Effectively Other than in Writing
  • Ability to Plan and Execute Work
  • Program Development
  • Program Implementation
  • Problem Solving
  • Performance Management
  • Policy Interpretation
  • Policies and Procedures Development
  • Knowledge in P.L. 93-638 I.H.S. Contracts
  • Contract negotiations
  • Behavioral Health, Inventory control, Safety
Work History
Administrator, 01/2015 to Current
Ucla HealthValencia, CA,
  • Administer TK (Health Wellness) Initiative through coordination with other Tribal Government departments and Southcentral Foundation.
  • Develop and manage budgets for Health Program.
  • Work closely with Southcentral Foundation Behavioral Health, Business Administration, and Health Care Administration in conjunction with St. Paul Island Health Clinic.
  • Directed team of 20 in operational development of service network, including implementation of quality requirements and operating standards.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Oversaw all financial transactions and management functions, strategically managing $10,000,000 operating budget.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Direct day-to-day administrative and operational functions for 10-bed shelter facility, providing guidance and leadership to over 12 employees across more than 3 departments.
  • Established preliminary and comprehensive assessment for social service needs of consumers.
  • Represented organization at regional meetings with state departments, associations and legislature.
  • Delegated authority and responsibility to department personnel.
  • Conferred with representatives of local governments to assess and meet community needs.
  • Worked with governing board to turn mandates into real-world policies and advance program objectives.
  • Research grants and grant writing tasks.
  • Spearheaded investigations into civil and criminal matters on-site, including theft and assaults.
  • Prepared budgets for safety management operations and kept team on-track with strong expense controls and effective staff scheduling.
  • Maintained thorough records and issued regular reports highlighting activities, successes and notable incidents.
  • Conducted background investigations into individuals needing high-level site and data access.
  • Served as liaison with public officials company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
  • Developed Tribal criminal justice programs to include laws, regulations, rules, policies and procedures for administration of Federal grants and cooperative agreements.
  • Formulated guidelines, implementing new developments and providing policy interpretation for Tribal criminal justice grant programs.
  • Implement and manage Federal grants and cooperative agreements, and providing grants-related assistance and services.
  • Assisted leadership with criminal justice programs to include laws, regulations, rules, policies and procedures for oversight of evidenced based criminal justice interventions and strategies;
  • Formulated guidelines, implementing new developments and providing policy interpretation for Tribal criminal justice programs.
  • Evaluate and monitor criminal justice program implementation, or experience as technical expert in Tribal criminal justice programs such as those associated with grants and/or cooperative agreements.
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
  • Created organization's mission and vision statements for use by all employees.
  • Made recommendations for changes in funding process and policies based on data and judgment.
  • Provide advice and guidance on Tribal criminal justice programs to include laws regulations, rules, policies and procedures for oversight of evidenced based criminal justice interventions and strategies specifically related to crime reduction, law enforcement, adjudication, problem solving courts, corrections, managing institutional and community corrections populations, improving responses to and outcomes for criminal justice populations with behavioral health disorders, or advancing tribal justice.
  • Apply analytical methods and techniques in identification and resolution of Tribal criminal justice program administration issues.
  • Established, enhanced, or substantially modified grant program or policy requirements to improve project and program impact or to respond to evolving stakeholder needs.
  • Managed and monitored complex grants and/or cooperative agreement awarded through diverse program portfolio.
  • Established cooperative and professional working relationships as result of being courteous, respectful and communicative.
Director, Department of Health and Human Services, 05/2012 to Current
MobiquityNew York, NY,
  • Directs and participates in development of goals, objectives, policies and procedures for information services function of department.
  • Directs, plans, organizes, administers, reviews and evaluates work of professional and technical staff.
  • Serves as liaison between branches, division staff and administration; reviews effects of division information services and telecommunication systems on other divisions within department prior to implementation.
  • Directs support and maintenance of information services and telecommunications systems; directs and participates in troubleshooting and problem resolution; prepares technical reports of problems and solutions.
  • Directs and participates in development of division budget; monitors expenditures; recommends hardware and software purchases and evaluates requests of same from others.
  • Plans, supervises and reviews work of subordinate supervisory and support staff; trains staff in specific departmental policies and procedures; makes selection recommendations and evaluates employee performance; recommends disciplinary action as necessary.
  • Oversees and participates in development provider subcontracts; confers with federal, state and local agencies and other City departments in development and implementation of information services and telecommunication systems.
  • Provides training and technical assistance and guidance to staff as needed.
  • Directs preparation of wide variety of reports and statistical documents.
  • Work with Tribal Enforcement Department on Emergency Preparedness Plans for community and school.
  • Joined Search and Rescue Team and F/V Lunax.
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
  • Completed accurate material and labor estimates for jobs with $500,000 + budgets.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.
  • Delegated assignments based on site plans, project needs and knowledge of individual team members.
  • Created organization's mission and vision statements for use by all employees.
  • Develop and implement training program for Child Welfare Services staff.
  • Created direct title IV-E Child Welfare System
Program Manager, 12/2011 to 05/2012
Aleut Community Of St. Paul IslandCity, STATE,
  • Increased Grant Management; Supervise DVSA Program Coordinator; Supervise ICWA Worker.
  • Established Child Protection Services Referrals services; Represent children and families in Child Welfare System;
  • Completed 100% of documentation and report writing on time.
  • Development of Policies, Procedures, & Protocol for Tribal CINA cases, ICWA, DVSA, MDT, and SART.
  • Established processes for intake, assessment, and Wellness Classes; provide counseling and referrals.
  • Created DHHS Disaster and Mitigation Plan.
Children's Services Specialist II, 10/2004 to 12/2011
Office Of Children's ServicesCity, STATE,
  • Investigation of reports of harm to children; interview children and families; investigation of home and related environment.
  • Placement of children in foster homes following case plan development; work with foster families providing training and resources; documentation and report writing.
  • Development of resources for guardianship and adoption of children.
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
  • Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
  • Remained objective in handling each case, especially when children and families were in high-stress situations.
  • Documented all relevant information by filling out forms and completing case reports.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Completed home welfare checks to align with state and program guidelines.
  • Documented data and completed accurate updates to case records.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Organized activities for birth parents and in-home support counselors.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Loaded software, granted permissions and configured hardware for new employees as part of on-boarding process.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Evaluated system potential by testing compatibility of new programs with existing programs.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Logged support tickets and closed when issues were resolved.
  • Resolved technical issues by troubleshooting.
  • Prepared references for users by writing clear operating instructions.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Led Child Welfare team in delivery of title IV-E project, resulting in direct agreement with Administration for Children and Families.
  • Analyze, research, and interact with computer system users statewide accessing children's services database.
  • Assist with problem-solving, analyze case specific incidents, and develop solutions for quicker information access.
  • Provide hands-on/remote training to diverse employee population in system's use.
  • Provide feedback and specific system solutions to software engineers to address identified problems.
  • Handled 50 + calls per day to address customer inquiries and concerns.
Education
MS: Psychology, Expected in 12/2010
Walden University - Minneapolis, MN
GPA:
  • Graduated with 3.8 GPA
  • Professional development completed in IATP Clinical Certified Trauma Professional
  • Coursework in Terrorism and Security
  • Member of Psi Chi, the International Honor Society in Psychology
BS: Sociology, Expected in 12/2003
South Dakota State University - Brookings, SD
GPA:
  • Minored in Criminal Justice
  • Member of Air Force Reserve Officer Training Corps

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Resume Overview

School Attended

  • Walden University
  • South Dakota State University

Job Titles Held:

  • Administrator
  • Director, Department of Health and Human Services
  • Program Manager
  • Children's Services Specialist II

Degrees

  • MS
  • BS

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