administrator resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Highly organized and detail-oriented administrative professional offering 17 years of experience in coordinating office management and special projects with a high degree of efficiency. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner seeking to leverage background in leadership role with excellent organization.

  • Financial oversight
  • Reporting and documentation
  • Project coordination
  • Infrastructure updates
  • New program installations
  • Planning and coordination
  • First Aid/CPR
  • Team building
  • MS Office
  • Project organization
  • Relationship development
  • Organization
  • Invoice generation
  • Team management
  • Customer service
  • Supervision
  • Business operations
06/2012 to Current
Administrator Ucla Health West Hills, CA,
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Kept software updated with latest patches to prevent unauthorized access.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Managed all business files, documentation and databases to keep records secure, accurate and current.
  • Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
  • Prioritized and completed multiple tasks simultaneously, seeing that projects were completed by deadlines.
  • Elevated customer satisfaction ratings by resolving issues quickly and effectively.
  • Organized activities to reward employees and provide motivation and improve efficiency.
  • Oversaw hiring and recruitment of personnel in all departments.
  • Managed budget and tracked expenses against plans.
  • Established responsible curriculum by creating master schedules and becoming key player in professional development.
  • Improved processes to maximize operational efficiency.
  • Handled all public relations, enhancing company's reputation through media exposure.
  • Automated office operations and managed client correspondence, record tracking and data communications.
  • Grew revenue by developing key programs focused on promoting business.
  • Provided strong attention to detail, exemplary customer service and team-player attitude.
  • Increased office organization by developing more efficient filing system and customer database protocols.
07/2003 to 06/2011
Bookkeeper Barrett Business Services Jerome, ID,
  • Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
  • Monitored and tracked expenses to keep business on track with financial targets.
  • Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports.
  • Executed quarterly financial reporting on multiple properties.
  • Reconciled bank statements and credit cards monthly.
07/1996 to 05/2003
Registered Massage Therapist Owensboro Medical Health System Madisonville, KY,
  • Maintained clean, safe and well-organized work environment.
  • Employed trigger point therapy to relieve specified areas of pain or dysfunction.
  • Examined clients to identify imbalances and sources of painful or tense areas.
  • Selected and employed variety of massage techniques to meet client's needs, including reflexology and sports massage.
  • Applied massage on soft body tissue to relieve discomfort and facilitate healing in injuries.
  • Stimulated and massaged areas of clients' bodies to promote healing.
  • Coordinated with doctors and chiropractors to execute physical therapy treatment plans.
  • Addressed injuries, trauma and stress using myofascial release.
  • Guided clients through PNF stretches to target nerve receptors and extent muscle length.
  • Analyzed client's medical histories to identify potential root causes of ailments.
  • Treated tendon and ligament scar tissue buildup using transverse friction.
  • Maintained patient records, tracking rehabilitation goals and progress
  • Developed treatment plans, taking into consideration clients' rehabilitation goals, preferred treatment methods and appointment frequency.
  • Referred clients in need of specialized care to healthcare professionals.
  • Instructed patients in proper use of therapeutic exercise techniques and devices.
  • Communicated with clients to learn about physical condition and symptoms.
11/1994 to 01/1999
Medical Office Assistant Sullivan Chiropractic Clinic City, STATE,
  • Used Medisoft software to process patient payments and update accounts.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Collected information, verified insurance and collected co-payments for average of 50 patients each day.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Registered patients and scheduled appointments.
  • Assisted with referrals and prepared medical records for patients.
  • Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to ensure swift payment and issue resolution.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Educated patients about medications, procedures and physician's instructions.
  • Scheduled appointments for patients via phone and in person.
  • Maintained confidentiality of records relating to clients' treatment
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Ensured patient confidentiality in alignment with HIPAA protocols.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
Education and Training
Expected in 05/1996 to to
License Massage Therapy: Sports Massage Therapy
Hands On Therapy - Mesquite, TX,

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Resume Overview

School Attended

  • Hands On Therapy

Job Titles Held:

  • Administrator
  • Bookkeeper
  • Registered Massage Therapist
  • Medical Office Assistant


  • License Massage Therapy

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