administrator resume example

• Inputs, updates and maintains large volumes of data, carrying out data entry functions with speed and accuracy while employing verification techniques.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Resolved technical issues identifying solutions and providing technical support by phone, email and desktop sharing.
• Authored technical procedure flowcharts to improve prioritization of project tasks.
• Supported management and clients, including addressing inquiries, resolving issues and managing customer relations.
• Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
• Drafted business correspondence to produce professional documents.
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• Engaged client in physical and mental activities to sustain quality of life.
• Developed and implemented physical, mental and social activities.
• Counseled clients to help each understand and overcome personal, social and behavioral problems.
• Directed activities to foster social and emotional development for at-risk youth.
• Achieved established program plan goals by developing and maintaining effective working relationships with staff, court officials and educators.
• Collaborated with counselors to communicate relevant information.
• Modeled positive behavior for residents by providing leadership and positive interactions.
• Helped youth victims of abuse by coordinating specialized therapy sessions.
• Completed progress notes for each resident and noted pertinent information in client file.
• Documented child progress, reporting extreme changes in behavior.
• Interviewed family members to assess situations, capabilities and problems.
• Coordinated referrals to community resource programs to provide additional and specialized support for youth.
• Applied clinical and behavioral knowledge to maintain safety during crisis moments.
• Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
• Maintained safety, security and general welfare of facility youth.
• Demonstrated exceptional judgment and critical thinking in resolving conflicts and resident behavioral issues.
• Provided close supervision and monitored daily activities of children in facility.
• Aided in coordinating recreation and skill-building exercises, living skills, team activities and situational counseling.
• Contributed to shelter facility maintenance, promoted safety and monitored for security risks and hazards.
• Entered client data in centralized database and maintained up-to-date case records for all clients.
• Worked with community resources to engage youth in pro-social activities and help families access services.

· Provided close supervision and monitored daily activities of children in facility.

· Contributed to shelter facility maintenance, promoted and made safety and monitored for security risks and hazards.

· Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.

· Worked with severely mentally ill, homeless and dually diagnosed adults.

· Modeled positive behavior for residents by providing leadership and positive interactions.

· Interviewed family members to assess situations, capabilities and problems.

· Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.

· Maintained safety, security and general welfare of facility youth.

· Demonstrated exceptional judgment and critical thinking in resolving conflicts and resident behavioral issues.

· Contributed to shelter facility maintenance, promoted safety and monitored for security risks and hazards.

• Delivered clear, comprehensive instructions to support classwork and projects.
• Adopted different strategies for managing classroom environments and maintaining student discipline.
• Developed individualized plans to help youth develop toward expected social, developmental and educational goals.
• Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
• Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
• Maintained contact with [Job title] and assigned [State] officials to receive assignments and meet health department needs.
• Answered calls and interacted with community members to provide information on advocacy services.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Maintained appointment and event calendars for executives and department heads.
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• Optimized data collection, analysis and reporting procedures by developing and implementing new strategies.
• Educated community members on disease prevention, vaccines and mental health resources.
• Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
• Improved office organization by developing filing system and customer database protocols.
• Appraised, forecasted and determined conditions and strategies to achieve goals and objectives.
• Researched and developed administrative policies, procedures and guidelines to facilitate operations.