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Administrator, Costumer Service Receptionist Resume Example

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ADMINISTRATOR, COSTUMER SERVICE RECEPTIONIST
Work History
BBQ Bill's - Administrator, Costumer Service ReceptionistHenderson, NV07/2020 - Current
  • Communicated and coordinated with vendors, contractors, and professional services personnel to properly process orders in alignment with needs and specifications.
  • Drafted professional memos, letters, and marketing material to support business objectives and growth.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Resolved customer problems and complaints by offering solutions.
  • Proficient in administrative duties, including, purchasing, processing payment applications and transactions, recording meeting minutes, and executing correspondence management and tracking.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Kept records in Quickbooks to maintain Inventory data by entering and updating information.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Welcomed all customers and answered any questions.
  • Answered client questions and field inquiries from clients, vendors and various other callers seeking information.
Foundation Room - Foundation Room VIP Costumer Service AgentLas Vegas, NV03/2015 - Current
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Maintained clean and organized bar area, including bar tables and chairs.
  • Anticipated guest needs and provided proactive service.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using [Software].
  • Assisted managers with quickly resolving service- and food-related issues.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using [Software].
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Nevada Outdoor Living - Front Office AssistantHenderson, NV02/2017 - 03/2019
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Organized, stored, and retrieved files to enhance daily operations and support customer needs.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
Riviera Hotel & Casino - Restaurant HostessLas Vegas, NV03/2013 - 03/2015
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Professional Summary

I am a highly motivated and versatile employee offering 8 years of costumer service experience. I am looking for a long-term growth, entry level opportunity with an employer for mutual likewise success. I am proficient at prioritizing tasks, time management, transmitting correspondence, and resolving client/ costumer concerns and questions . Accustomed to balancing high-volume inquiries with administrative needs for client and costumer relations. Personable and energetic costumer service representative committed to delivering excellence in all facets of customer service, including receptionist and administrative management responsibilities. Offering honed skills in data-entry, database management and scheduling. I am a dedicated employee who excels in building customer relationships. Identifies new business opportunities and creates key client relationships. Looking for a career opportunity to grow and learn from.

Education
06/2019G Skin And Beauty InstituteLas Vegas, NVAesthetician
College Of Southern NevadaLas Vegas, NVAssociate of Arts: Business Communications

Went for a few semesters but didn't finish.

06/2012Foothill High SchoolHenderson, NVHigh School Diploma
Skills
  • Microsoft Office Applications
  • Adobe PDF
  • Documentation and Reporting / Bookkeeping
  • Processing Vendor Agreements
  • Correspondence and Database Management
  • Office Administration Management
  • Customer/Client Relations
  • Sorting and Labeling
  • Scheduling
  • Purchasing
  • Credit Card Transactions
  • Payment Application Processing
  • POS Systems
  • Multi-line Telephone Skills
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Resume Overview

Companies Worked For:

  • BBQ Bill's
  • Foundation Room
  • Nevada Outdoor Living
  • Riviera Hotel & Casino

School Attended

  • G Skin And Beauty Institute
  • College Of Southern Nevada
  • Foothill High School

Job Titles Held:

  • Administrator, Costumer Service Receptionist
  • Foundation Room VIP Costumer Service Agent
  • Front Office Assistant
  • Restaurant Hostess

Degrees

  • Aesthetician
    Associate of Arts : Business Communications
    High School Diploma

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